IBM 4613 SurePOS Installation And Operation Manual page 53

July 27, 2007 - Approval Draft
Table 6. Troubleshooting Common Problems (continued)
If the problem is...
There is a blank screen, no cursor is displayed, screen is
unreadable, or other display problems.
Paper jams (impact printer).
Paper jams (thermal printer)
The thermal paper advance is not responding.
The integrated printer is not working.
Notes:
1. Some devices that attach to the system have test instructions. Refer to those
2. When using application software, you might receive error messages that pertain
instructions when testing those devices.
to the software. Refer to the application software manual for a description of
those messages.
Installation testing and problem analysis
Here is what to do...
v Ensure that the terminal and display cables are
securely connected.
v Ensure that the terminal and display are ON.
v Ensure that the power indicator lights are ON.
v Adjust the contrast and brightness controls on the
display.
v Ensure that paper can pass through the paper path
without crimping.
v Remove loose paper from the mechanism of the paper
path.
v Remove loose paper from the mechanism of the paper
path. If the jam cannot be removed, pull the printer
mechanism upward and turn the feed knob to remove
the paper. After you remove the paper, push the printer
mechanism back into place.
v Ensure that the printer mechanism is pushed down into
operating position.
v Run POST by pressing and holding the paper feed
button while powering on the system. The printer prints
out the self-test pattern. If this test fails, call for service.
v For externally attached printers, refer to the
manufacturer's publications.
Chapter 5. Installation Testing and Problem Analysis
41