128
en | Troubleshooting
–
There is no audio when monitoring
–
–
–
–
There is audio when monitoring but there is no audio during playback
–
–
Time display is incorrect
–
–
–
DVR cannot control PTZ
–
–
–
–
–
–
–
–
Motion detection function does not work.
–
–
–
–
Cannot log in client-end or web
–
–
–
–
–
–
–
No video (only mosaic) during remote preview or playback of video file
–
2013.11 | 1.1 | AM18-Q0669
DVR hardware is faulty.
No power to pickup.
No power to acoustics.
Audio cable is damaged.
DVR hardware is faulty.
Setup is incorrect. Please enable the audio function
Corresponding channel has no video input. Playback is not continuous when the screen is
blue.
Setup is incorrect
Battery contact is incorrect or voltage is too low.
LED display is faulty.
Front panel PTZ error
PTZ decoder setup, connection or installation is incorrect.
Cable connection is faulty.
PTZ setup is incorrect.
PTZ decoder and DVR protocol is not compatible.
PTZ decoder and DVR address is not compatible.
When there are several decoders, please add 120 Ohm between the PTZ decoder A/B
cables furthest end to delete the reverberation or impedance matching. Otherwise the
PTZ control is not stable.
The distance is too great.
Period setup is not correct.
Motion detection zone setup is not correct.
Sensitivity is too low.
For some versions, there is hardware limit.
For Windows 98 or Windows ME users, please update your system to Windows 2000 SP4
(or install client-end software for previous versions). The DVR is not compatible with
Windows VISTA control.
ActiveX control has been disabled.
No dx8.1 or higher. Please upgrade display card driver.
Network connection error.
Network setup error.
Password or user name is invalid.
Client-end is not compatible with DVR program.
Network fluency is poor.
Operator Manual
DIVAR AN 3000 / DIVAR AN 5000
Bosch Security Systems