Support And Additional Information Sources - Xerox WorkCentre 7346 Evaluator Manual

SUPPORT AND ADDITIONAL INFORMATION SOURCES

UNRIVALLED SERVICE AND SUPPORT
Behind every Xerox product is a large network of customer
support that's unrivalled in the industry and available when you need
it. Xerox service professionals use leading-edge technologies to
keep you up and running. They're even linked to the engineers who
designed your product, so you can be confident when you choose
Xerox. And Genuine XEROX
XEROX OFFICE SERVICES SUPPORT
Asset Management Services
• Asset Optimisation and Tracking – Process and tools to
optimise an enterprise's office output infrastructure and
reduce hard costs
• Break-Fix Management – Single point of ownership and
management for break-fix service for all brands of office
output devices, regardless of manufacturer
• Supplies Management – Process and tools to procure,
monitor and replenish all document-related supplies
proactively
Imaging and Output Management Services
• Output Management – Single point of management
of office output from all output devices, regardless of
manufacturer
• Image Capture and Workflow – Cost-efficient solutions for
capturing, managing, retrieving and distributing information
into digital repositories
Support Services
• Technology Procurement and Deployment – A creative
and flexible end-to-end print/computer product acquisition
solution that uses a single-point-of-contact model while
lowering the total cost of acquisition
• Help Desk Services – A broad range of enterprise services,
managed through a centralised single point of contact and
delivered through either an on-site or off-site model
• End User Services – Microsoft software implementation,
IT project consulting, and customer education
Student/Patron Access Services
• Student and Library Patron Access – Custom designed and
implemented customer-managed solutions for student and
library patron print-access management
20
W O R K CE N T R E 7 3 4 6 EVALUATOR GU ID E
supplies are always readily available.
®
ADDITIONAL INFORMATION SOURCES
WorkCentre 7346 Front Panel:
• The front panel offers tools and information pages to
help with machine setup, feature selections, operational
problems, media feed and supply issues.
Customer Documentation Contains:
• Installation Guide
• Quick User Guide
• Software and Documentation CD-ROM
• Registration Card
• Warranty Booklet
On the Web:
Visit www.xerox.com/office for:
• Product, supply and support information
• Downloading drivers
• Finding your local Xerox sales representative
• Online documentation
Visit www.xerox.com/office/support for:
Support and service information, including the same
troubleshooting Knowledge Base used by Xerox
Customer Support staff to provide the latest technical
information on:
• Application issues
• Errors
• Print-quality issues
• Troubleshooting