Support And Additional Information Sources - Xerox WorkCentre 7425 Evaluator Manual

Support and Additional Information Sources

Xerox Office Services Support
Asset Management Services
• Asset Optimization and Tracking —
Process and tools to optimize an enter-
prise's office output infrastructure and
reduce hard costs
• Break-Fix Management — Single
point of ownership and management
for break-fix service of all brands of
office output devices, regardless of
manufacturer
• Supplies Management — Process and
tools to procure, monitor and replen-
ish all document-related supplies
proactively
Imaging and Output
Management Services
• Output Management — Single point
of management of office output from
all output devices, regardless
of manufacturer
• Image Capture and Workflow — Cost-
efficient solutions for capturing, manag-
ing, retrieving and distributing informa-
tion into digital repositories
Support Services
• Technology Procurement and
Deployment — A creative and flexible
end-to-end print/computer product
acquisition solution that uses a single-
point-of-contact model while lowering
the total cost of acquisition
• Help Desk Services — A broad range of
enterprise services, managed through a
centralized single point of contact and
delivered through either an on-site or
off-site model
• End User Services — Microsoft software
implementation, IT project consulting,
and customer education
Access Managed Services
• Student and Library Patron Access —
Custom designed and implemented
customer-managed solutions
Additional Information
Sources
WorkCentre 7425/7428/7435
Front Panel:
• The front panel offers tools and
information pages to help with
machine setup, feature selections,
operational problems, and media
feed and supply issues.
Customer Documentation:
• Installation Guide
• Quick Use Guide
• Software and Documentation CD-ROM
• Warranty Booklet
On the Web:
Visit www.xerox.com/office for:
• Product, supplies, and support
information
• Downloading drivers
• Finding your local reseller
• Online documentation
Visit www.xerox.com/office/support for:
• Support and service information,
including the same troubleshoot-
ing Knowledge Base used by Xerox
Customer Support staff to provide the
latest technical information on:
– Application issues
– Errors
– Print-quality issues
– Troubleshooting
Xerox WorkCentre 7425/7428/7435 Evaluator Guide 29