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Some Quick and Easy Tips for Resolving Problems
Installation
Symptom
Cannot direct enter
channel number.
Picture Reception and Sound
Symptom
No picture.
Normal picture,
poor or no sound.
Erratic Operation
Symptom
Installer Menu setup.
Installer Remote
Symptom
Remote doesn't work.
206-4231
Possible Cause(s)
(TV in Pass-through Mode) Installer
Menu item 028 CH. OVERIDE is set to
0, i.e., disabled (recommended setting).
(TV in FTG Mode) The channel entered
is not part of the FTG Channel Map.
Possible Cause(s)
TV is turned OFF.
Antenna/cable not connected.
Connections incorrect.
MPI not connected.
Encrypted program.
Wrong tuning band.
Audio muted.
Broadcast problem.
Possible Cause(s)
Wrong Installer Menu settings.
Possible Cause(s)
Remote not in TV Mode.
Not aimed at IR remote sensor.
Remote too far from IR sensor.
MPI not connected.
IR path to TV's receiver obstructed.
Weak batteries.
Wrong battery polarity.
Too much light in room.
Wrong Installer Remote.
Possible Solution(s)
If Installer Menu item 028 CH. OVERIDE is set to 0, only
channels that are active in the TV's channel lineup can be
selected. Set CH. OVERIDE to 1 to allow access for direct
keypad entry to all channels.
Channel access is restricted to channels included in the FTG
Channel Map. If necessary, make changes to the FTG Channel
Map using the FTG File Manager.
Possible Solution(s)
•
Turn TV ON.
•
Power failure?
Connect antenna/cable signal to TV.
Check connections on TV.
If applicable, connect MPI cable to MPI device.
Try another channel.
Adjust Installer Menu settings.
Press MUTE or use Volume Up key to increase sound level.
Try a different channel.
Possible Solution(s)
Adjust Installer Menu settings as required.
Possible Solution(s)
Use MODE key to select "TV"; puts remote into TV Mode.
Point remote at IR receiver on TV.
Move remote closer to IR receiver on TV or darken room.
If applicable, connect MPI cable to MPI device.
Remove obstructions.
Replace batteries.
Check that "+" and "-" match in battery compartment.
Dim room light.
Requires compatible Installer Remote. Contact your LG dealer.
Troubleshooting
General Troubleshooting
67
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Table of Contents
Troubleshooting
