Cisco 2500 Series User Manual page 80

Symptom
Possible Cause
without first clicking the Logout button. In this case, it can take up to 2 minutes before the
configuration windows become available.
Recommended Action
Symptom
Possible Cause
camera uses to send the e-mail may be filtering e-mail to prevent spam from being sent from your
server.
Recommended Action
page
page
blocked.
Symptom
not show moving objects.
Possible Cause
see if they are different. Major differences between frames are assumed to be caused by moving
objects, but the motion detector can also be triggered by sudden changes in light level or movement
of the IP camera itself.
Recommended Action
move the IP camera. The motion detection feature works best when the IP camera is mounted
securely in locations where there is steady. This feature may not work properly if the IP camera is
outdoors.
Symptom
Possible Cause
not be configured for optimal clarity.
Recommended Action
"Adjusting Back Focus on the IP Camera" section on page
described in the
Cisco Video Surveillance 2500 Series IP Camera User Guide
5-2
Configuration windows do not display when you click the Setup link in the Main window.
You or another user recently exited the configuration windows by exiting a browser
Wait 2 minutes and try again.
The motion detection feature does not send e-mail alerts.
The e-mail alert feature is not properly configured or the SMTP server that the IP
Configure e-mail alerts as described in the
3-5, the "Mail & FTP Window" section on page
3-31. Try using a different SMTP server or contact your ISP to see if SMTP access is being
The motion detection feature is configured but video files that are provided in e-mail alerts do
The motion detection feature does not actually detect motion. It compares frames to
Try to avoid situations with sudden changes in light level and do not bump or
Blurry images when viewing video.
The lens may be dirty, back focus may not be adjusted properly, or video settings may
Clean the lens on the IP camera. Adjust the back focus as described in the
"Video Window" section on page
Chapter 5
"Basic Setup Window" section on
3-28, and the "Event Window" section on
2-8. Configure options for video as
3-19.
Troubleshooting
OL-19273-02