Questions And Answers - Gigaset S820A User Manual

Service (Customer Care)

Questions and answers

If you have any queries about the use of your telephone, suggested solutions are available on
the Internet at www.gigaset.com/service 
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FAQ First steps for troubleshooting.
The table below also lists steps for troubleshooting.
Registration or connection problems with a Bluetooth headset.
¥
Reset the Bluetooth headset (see the user guide for your headset).
¥
Delete registration data from the handset when de-registering the device (
¥
Repeat the registration process (
There is nothing on the display and the display does not react when you touch it.
1. The handset is not activated.
¥
Press and hold a.
2. The battery is flat. ¥
Charge or replace the battery (
3. The keypad and display lock is activated.
¥
Press the hash key
"
Base connection lost - Searching for base ...
1. The handset is outside the range of the base. ¥
Move the handset closer to the base.
2. The base is not activated.
¥
Check the base power adapter (
3. The base's range is reduced because Eco Mode is activated. ¥
Deactivate ECO DECT (
"
Handset not registered to any base
The handset has not yet been registered or was de-registered due to the registration of an additional handset
¥ (more than six DECT registrations).
Register the handset again (
The handset does not ring.
1. The ringtone is deactivated.
¥
Activate the ringtone (
2. Call divert is set.
¥
Deactivate call divert (
3. The phone does not ring if the caller has withheld his number.
¥
Activate the ringtone for unknown calls (
4. Phone does not ring during a specific period or for certain unknown numbers.
¥
Check time control for external calls (
You cannot hear a ringer/dialling tone from the fixed line.
The phone cord supplied has not been used or has been replaced by a new cord with the wrong pin connec-
tions. ¥
Please always use the phone cord supplied or ensure that the pin connections are correct when purchas-
ing from a retailer (
The connection always terminates after approx. 30 seconds.
¥ Repeater activated/deactivated (
Switch the handset off and back on again (
Error tone sounds after system PIN prompt.
You have entered the wrong system PIN.
¥
Repeat the process, if necessary reset the system PIN to 0000 (
70
¢
page 47).
¢
page 8).
#
and hold.
¢
page 7).
¢
page 39) or reduce the distance between the handset and the base.
"
flashes on the display.
¢
page 44).
¢
page 35).
¢
page 30).
¢
¢
page 77).
¢
page 37).
"
flashes on the display.
¢
page 36).
page 36) and blacklist (
¢
page 22).
¢
¢
page 48).
¢
page 37).
page 38).