Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the solutions
indicated in the chart do not solve the problem, consult your dealer for instructions.
The following do not indicate a problem with this unit:
≥Regular disc rotating sounds.
≥Image disturbance during search.
To reset this unit
To restore the unit if it freezes
due to one of the safety
devices being activated
To return all settings other
than some settings to the
To return to the factory
The unit switches to
Power of this unit is turned
off when the input for the
TV is changed.
The remote control doesn't
The unit is on but cannot be
Play fails to start even when
[1PLAY] is pressed.
Play starts but then stops
Cannot eject disc.
Startup is slow.
It takes time before play
Played back image is
distorted or does not
playback correctly. (
Cannot set "On" in "24p
≥Press and hold [Í/I] on the main unit for 3 seconds. (The settings remain
≥Select "Yes" in "Default Settings" in the Setup menu.
This returns all values in the Setup menu and the on-screen menu, except for
"Remote Control", "On-Screen Language", "IP Address / DNS Settings", "Proxy
Server Settings", "DVD-Video Ratings", "BD-Video Ratings" and "Network Service"
to the default settings.
≥Reset the unit as follows:
1 Press [Í/I] on the unit to turn off the unit.
2 Press and hold [5/9] and press [Í/I] and [< OPEN/CLOSE] on the unit at
the same time for more than 5 seconds until "PLEASE WAIT" is displayed on
3 The power is turned on and then turned off automatically.
≥Insert the AC mains lead securely into a household mains socket.
≥When the time set for the sleep timer has passed, the power will be turned off.
≥One of the unit's safety devices is activated. Press [Í/I] on the main unit to turn
the unit on.
≥If connected with an HDAVI Control 4 compatible TV (VIERA) with the "Intelligent
Auto Standby" setting activated on the TV, when switching the TV input, the unit
will be automatically turned to standby if the TV audio is not output from the unit's
speakers. For details please read the operating instructions of the TV.
≥The remote control and main unit are using different
codes. Change the code on the remote control.
Press and hold [OK] and the indicated number button
at the same time for more than 5 seconds.
≥The batteries are depleted. Replace them with new ones.
≥It may be necessary to set the code of the remote control again after changing the
batteries for remote control.
≥You are not pointing the remote control at the main unit's remote control signal
sensor during operation.
≥Coloured glass may obstruct the signal reception/transmission.
≥Don't place the signal sensor in direct sunlight or in areas that may be subject to sunlight exposure.
≥Confirm the correct drive is selected.
≥Some operations may be prohibited by the disc.
≥The unit is hot ("U59" appears on the display). Wait for "U59" to disappear.
≥One of the unit's safety devices may have been activated.
Reset the unit as follows:
1 Press [Í/I] on the main unit to switch the unit to standby.
If the unit doesn't switch to standby, press and hold [Í/I] on the main unit for
about 3 seconds. The unit is forcibly switched to standby.
Alternatively, disconnect the AC mains lead, wait one minute, then reconnect it.
2 Press [Í/I] on the main unit to switch it on. If the unit still cannot be operated,
consult the dealer.
≥Condensation has formed. Wait 1 to 2 hours for it to evaporate.
≥Insert the disc correctly with the label facing up.
≥The disc is dirty.
≥You tried to play a blank media or unplayable media on this unit.
If playing DivX VOD content, refer to the homepage where you purchased it.
≥The producers of the disc can control how discs are played. So you may not
always be able to control play as described in these operating instructions. Read
the disc's instructions carefully.
≥The unit may have a problem. While the unit is off, press and hold [5/9] and
[< OPEN/CLOSE] on the main unit at the same time for about 5 seconds.
Remove the disc and consult the dealer.
≥Startup takes time in the following situations.
–Immediately after a power failure or the AC mains lead is connected.
–When the unit is connected with an HDMI cable.
≥High definition video (transfer rate of 18 Mbps or faster) cannot be played back
correctly if it was recorded on a DVD compatible to double speed or slower.
≥Only when the unit is connected to the HDMI terminal of a TV supporting 24p you
can select "On".