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5. Troubleshooting and Testing
5.1. Installation problems
Check the PCI Express Card is correctly installed, and the Ports appear in Device Manager without
•
any errors (Errors are indicted by a yellow exclamation mark)
If the installation did not complete or shows any error messages then restart the computer.
•
If Device Manager is still showing error messages, it is wise to uninstall and re-install. This should
•
cure issues such as Resource Conflicts or failed installations. See Section 4: Uninstallation and
Section 2: Installation Instructions.
If the problem is still present after trying the above, try the following to help narrow down the
•
problem.
1. A different PCIe Slot
2. A different PC
Should the problem still persist, please contact
•
5.2. Communication Problems
If you are experiencing communication problems:
Check the PCI Express Card is correctly installed, and the Ports appear in Device Manager without
•
any errors (Errors are indicted by a yellow exclamation mark). If there are any errors follow Section
6.1.
Perform a loopback: A loopback test will verify that your card is able to Transmit and Receive Data.
•
The Transmit and Receive lines will need to be connected so that any data sent out of the card is
then received back on the same Port. Please use the following to help perform a loopback
Brainboxes SerialTest Application: Click here to Launch Loopback test application
o
HyperTerminal application: Testing Serial Cards with HyperTerminal procedure
o
Please contact
Brainboxes Technical Support
•
persist with your application.
PX Range Product Manual
Brainboxes Technical Support
with your Loopback test result should the problem still
Version 2.3 © Copyright Brainboxes Limited 2013
Page 38 of 45
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