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10. Troubleshooting and Testing
10.1 Installation problems
Check the XC is correctly installed, and the Ports appear in Device Manager without any errors
(Errors are indicted by a yellow exclamation mark)
If the installation did not complete or shows any error messages then restart the computer.
If Device Manager is still showing error messages, it is wise to uninstall and re-install. This should
cure issues such as Resource Conflicts or failed installations. See Section 8: Uninstallation and
Section 3: Installation Instructions.
If the problem is still present after trying the above, try the following to help narrow down the
problem.
1. A different ExpressCard Slot
2. A different PC
Should the problem still persist, please contact
10.2 Communication Problems
If you are experiencing communication problems:
Check the XC is correctly installed, and the Ports appear in Device Manager without any errors
(Errors are indicted by a yellow exclamation mark).
Perform a loopback: A loopback test will verify that your card is able to Transmit and Receive Data.
The Transmit and Receive lines will need to be connected so that any data sent out of the card is
then received back on the same Port.
Here are two links to our website to help perform a loopback test:
http://www.brainboxes.com/faq/items/how-do-i-create-a-loop-back-connector
http://www.brainboxes.com/faq/items/how-to-user-hyperterminal-to-test-serial-cards
Should the problem still persist, please contact
10.3 Testing your serial COM port
To test your Brainboxes COM port works correctly you can use the Serial Test application. It is a
simple application which will guide you through the steps to check that your Brainboxes COM port is
working correctly.
You will need to select the COM port you want to test, and connect a loopback connector to
transmit and receive pins of the respected COM port. You will then be given a result as to whether
the test has passed or failed.
XC Range Product Manual
V1.0
Brainboxes Technical Support
Brainboxes Technical Support
© Copyright Brainboxes Ltd
Print date: 02/04/2015
Page 33 of 38
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