Avaya ESS User Manual page 176

ESS Maintenance Object
b. Error Type 257: This error applies to a Main server or ESS server.
This error is generated when an ESS server is translated on the Main server but is NOT
registered with the Main server.
For detailed information on maintenance commands see Maintenance Commands for
Avaya Communication Manager 3.0, Media Gateways and Servers. 03-300431.
For detailed information on administration commands see
Main server
Follow these steps to investigate and attempt to retire the alarm:
At the Main server:
1. Use display system-parameters ess to verify that the ESS server is properly
administered. An ESS server must be administered on the Main server before it can
register with the Main server. Record these values for use when troubleshooting the ESS
server.
2. Use the SAT ping ip-address board <location> nnn.nnn.nnn.nnn command
to verify connectivity between the Main server and the ESS server. Where board is the
location of the CLAN board the ESS server is trying to register with and
nnn.nnn.nnn.nnn is the IP address of the ESS server.
3. Use the display events command with a category of denial to display denial events
related to ESS. The ESS registration denial events are in the 36xx range. See
Maintenance Alarms for Avaya Communication Manager 3.0, Media Gateways and
Servers. 03-300430 for descriptions of individual ESS denial events.
4. Use the list trace ras ip-address command to monitor registration requests
from the ESS server. This command displays registration requests from the ESS server
and the associated response from the Main server. Note that under normal operation a
Keep-Alive (KA) message is periodically sent from the ESS server to the Main server.
This should not be confused with a registration failure.
5. Firewalls or other security measures may preclude the Main server and ESS server from
communicating. Verify that these ports are open through the network between the Main
server and the ESS server:
1719 Registration between the ESS server and the Main server.
●
21874 Filesync (rsync) between the Main server and ESS server.
●
At the ESS server that is not registered:
! CAUTION:
In the next steps be careful to use the Close Window button to cancel out of the
CAUTION:
Configure Server page to avoid a reboot of the ESS server. Do not Update
the system.
176 Avaya Enterprise Survivable Servers (ESS) Users Guide
on page 122.
Administering ESS server on the