Paper Does Not Feed From The Paper Tray; The Image On Paper From The Bypass Tray Is Skewed; The Automatic Document Feeder Does Not Operate; Problems Related To Quality / Print Results - Oce cm4010 Troubleshooting Manual

Problem
The paper misfeeds.
Paper does not feed
from the paper tray.
The image on paper
from the bypass tray
is skewed.
The automatic
document feeder does
not operate.

Problems Related to Quality / Print Results

Problem
Lines appear in the
scanned image.
Smudges appear on
printed output.
Point to check
Is 5-1/2" x 8-1/2" (A5) size paper
loaded?
Has the correct paper size been set?
Did you add paper to the bypass tray?
Is the paper loaded correctly in the
paper tray?
Is too much paper loaded in the tray?
Are the bypass tray guides adjusted to
the width of the paper?
Have functions been disabled by the
administrator?
Point to check
Are the scanning areas of the document
glass or automatic document feeder
dirty?
Is the bypass tray feed roller dirty?
Is the feed roller dirty?
Are you using paper that is not within
the specifications?
Solution
Load 5-1/2" x 8-1/2" (A5) size paper in tray 1 (the first
tray), in tray 2 (the second tray), or in the bypass tray.
* When loading 5-1/2" x 8-1/2" (A5) size paper in tray 1
or tray 2, place the paper in the horizontal
(5-1/2" x 8-1/2"R (A5R)) orientation.
If you are using a special size, be sure to specify the
paper size.
If the size of paper loaded in a tray was changed, be
sure to check the paper size setting.
➞ System Settings > "Paper Tray Settings" > "Tray
Settings"
When adding paper, remove any paper remaining in the
tray, combine it with the paper to be added, and reload
as a single stack. If paper is added without removing the
remaining paper, a misfeed may result.
☞
Illustration of the machine (G) (page 36)
Set the guides to the size of the paper. Make sure the
height of the paper does not exceed the indicator line.
☞
Illustration of the machine (E) (page 36)
Do not load more than the maximum number of sheets.
The maximum number of sheets varies depending on
the paper type setting. For more information, see
"SPECIFICATIONS" in the Safety Guide.
Adjust the bypass tray guides to the width of the paper.
☞
Illustration of the machine (F) (page 36)
Some functions may have been disabled in the system
settings (administrator). Check with your administrator.
Solution
Clean the scanning areas of the document glass or
automatic document feeder?
☞
"5. MAINTENANCE" in the User's Guide
Clean the surface of the bypass tray feed roller.
☞
"5. MAINTENANCE" in the User's Guide
Clean the surface of the original feed roller.
☞
"5. MAINTENANCE" in the User's Guide
Use Océ-recommended paper. Using paper that is for
other models or special paper that is not supported may
result in misfeeds, creases, or smudges.
☞
"SUPPLIES" in the Safety Guide
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