Managing Incoming Calls - NEC NEAXMail AD-120 User Manual

Managing incoming calls

NEAXMAIL AD-120 USER GUIDE
When a new incoming call is made to your extension, the
ViewCall window automatically becomes the active window
on your desktop, even if it was previously minimized.
The call will be listed as an entry in the call monitoring
pane, showing information about the call such as the
caller, the caller's location, and the calling extension. The
entry also shows the current status and duration of the
call, and the most recent action you have taken on the call.
NOTE ViewCall will display caller identification information if
available. Depending on your system, some caller information
may be displayed.
Click the Take Call button to accept the call. This will connect the call
to your phone.
Click the Request Hold button to ask the caller to remain on hold.
Click the Transfer button to ask the caller to transfer to another
extension.
Click the Take Message button to ask the caller to leave a message.
Click the Drop Call button to disconnect after completing the call.
WORKING WITH VIEWCALL 146