Chapter 4 Frequently Asked Questions (Faq); Fault Analysis - E-Lins H980 Series User Manual

H980 Series 3G Router User Manual

Chapter 4 Frequently Asked Questions (FAQ)

4.1 Fault analysis

Fault 1: All indicators are off.
Check whether the cables are connected correctly. Meanwhile, check whether the
power supply complies with the requirements. H980 Series 3G Router's label indicates
the detailed requirements regarding the power supply voltage. Check whether the
power supply voltage is identical with that specified in the label.
If the input voltage is correct, but all indicators are off, maybe the device fails. Please
contact your sales representative.
Fault 2: Unstable phenomenon appears after working for a long time.
Check whether the device is overheated. If it is overheated, put the device in a
ventilated place.
Fault 3: The device doesn't execute self-checking.
Make sure the power supply is correct.
Fault 4: How to resolve the problem if the following information appears when you ping
the router?
Pinging 192.168.8.1 with 32 bytes of data:
Request timed out.
Such information indicates that error occurs in the installation process. You must check
the followings in sequence:
Whether PC is connected with H980 Series 3G Router correctly by Ethernet
cable?
(Note: H980 Series Router's LINK indicator and PC's Link indicator must be
on).
Whether PC's TCP/IP environment is configured correctly?
(Note: If H980 Series Router's IP address is 192.168.8.1, PC's IP address
must be 192.168.8.xxx).
For more check, click the relevant menu and enter the DOS interface. Type the
command: ipconfig, and press the Enter key, for example: