Troubleshooting Overview - DEC AlphaServer 1000A Owner's Manual

Troubleshooting Overview

Before you begin troubleshooting your system, consult your service agreement to
determine how much troubleshooting and repair you should undertake yourself.
If you plan to maintain the system yourself, use the information in this guide to
help identify and resolve the problem.
If you have a service agreement with a service provider, contact your
representative for assistance.
Table 8-1 lists possible problems and the relevant sections in this chapter.
Table 8-1 Determining Where to Look
Task or Problem
To confirm that EISA cards or memory modules are
properly configured.
To run a diagnostic test of the whole system, show
its status, or terminate the testing.
No startup display appears when you turn on the
system.
Startup tests do not complete.
The system cannot boot the operating system.
The operating system reports errors, is hung, or
crashes.
The system cannot access a mass storage device.
Storage devices are missing from the show
device display.
The system indicates network problems, an EISA
card is not configured, or a PCI card is unseen by
the system.
The monitor or the terminal are not working.
The keyboard and mouse are not working.
The system repeatedly shuts down after 10
seconds.
System does not see or cannot access RAID drives.
The FlashROM is corrupted, and the system cannot
access console mode.
8-2 Troubleshooting
Relevant Section
Option Card Problems
System Diagnostics
System Diagnostics (Error Beep Codes)
Power Problems
Console Problems
Problems Detected by the Operating System
Console Problems
Boot Problems or System Diagnostics
Problems Detected by the Operating System
Storage Problems
Option Card Problems
Monitor and Terminal Problems
Keyboard and Mouse Problems
Overheating Problems
RAID Device Problems
Using the Fail-Safe Loader
AlphaServer 1000A Owner's Guide