Acd - NEC Xen IPK II User Manual

ACD

Multiple Agent Log In
To Log In:
Lift the handset
Dial the AIC Log In service code (not assigned at default)
Dial the log in code (up to 20 digits) (optional)
Dial the first Agent Identity Code (AIC) (up to four digits)
Note:
You will hear a confirmation tone when immediately logging in with
additional AICs.
For second agent log: Dial the second Agent Identity Code (AIC) (up to
four digits)
Note:
You will hear a confirmation tone.
For third agent log: Dial the third Agent Identity Code (AIC) (up to four
digits)
Note: You will hear a confirmation tone.
Note: Follow Steps 1~4 to log in with additional AICs (up to three) at any time.
To Log Out:
Lift the handset
Dial the AIC Log Out service code (not assigned at default)
Note:
All AIC are logged out.
To log out of an ACD group without using AIC:
Lift the handset
Dial the ACD Log Out service code 655 (default)
Off-Duty Mode (Rest Mode)
To set the manual Rest Mode:
Lift the handset
Dial 658
Note 1:
A fast busy tone is heard
Note 2:
To set Pre-Rest Mode (while on a call), press the Hookflash and then
dial 658. Press the Hookflash again to return to the outside party. Rest
Mode will begin once the call is completed.
Hang up
To cancel the manual Rest Mode:
Lift the handset
Note:
A fast busy tone is heard
Dial 659
Hang up
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