Restore Factory Settings; Troubleshooting - Schlage BE365 User Manual

Restore Factory Settings

WARNING: Locate the default programming and User Codes on the front of the Keypad Locks
Programming Guide or the back of the keypad before beginning! Default programming and User Codes will
be restored. All existing User Codes and current Programming Code will be erased. Customer Service cannot
retrieve lost default codes! Do not restore factory settings unless you can locate the default codes.
1. Disconnect the battery. For BE365, see page 3. For FE575 and FE595, see page 5.
2. Press and release
3. Reconnect the battery and wait until
4. Within 10 seconds, press and hold

Troubleshooting

Problem
I can unlock my deadbolt by
simply pushing the Schlage
button. I don't need a code.
BE365: after pushing
Schlage button and rotating
thumbturn, the deadbolt
does not extend.
I forgot my Programming
Code.
Outside thumbturn does not
freely spin after deadbolt is
thrown.
I need to delete a User Code
that I don't remember.
User code does not unlock
lock.
does not light when
numbers are pressed.
There is a delay before unlock
after a valid User Code is
entered.
blinking red but no
codes have been entered.
6
.
is no longer lit.
until
Beeps* Lights
Green
1 High
Blinking
None None
None None
None None
None None
2 Red
1 High, Green then
1 Low Red
None None
High/Low, Red then
then 1 Green
Quick Red
None
Blinking
lights green and the lock beeps.
Solution
Your lock has been installed incorrectly and is not
secure. Repeat the installation process. Ensure the cam and
bolt positions are correct, as referenced in the installation
instructions.
Turn Lock feature is disabled. See the Keypad Locks
Programming Guide for instructions to enable the Turn Lock
feature.
Check front of Keypad Locks Programming Guide or back of
keypad assembly for default Programming Code.
If needed, restore lock to factory settings. See Restore
Factory Settings on page 6.
Lock is malfunctioning. See Emergency Lock Override on
page 3. Call Customer Service.
Delete all User Codes. Then add all needed User Codes back
into the lock. See the Keypad Locks Programming Guide.
User Code entered is not a valid User Code.
Vacation Mode is enabled. See the Keypad Locks
Programming Guide to disable Vacation Mode.
Too many incorrect User Codes have been entered. Wait 30
seconds and try again.
If keypad does not respond after 30 seconds, then replace
battery. For BE365, see page 3. For FE575 and FE595, page 5.
Battery is low and should be replaced. For BE365, see page 3.
For FE575 and FE595, page 5.
Battery is dead and MUST be replaced. For BE365, see page 3.
For FE575 and FE595, page 5.