Ingenico I7910 User Manual
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Ingenico I7910 User Manual

Payment application for emergis
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Summary of Contents for Ingenico I7910

  • Page 1 I7910 Payment Application For Emergis User Manual...
  • Page 2 Ingenico Canada Ltd. Ingenico Canada Ltd. reserves the right to revise this document and to periodically make changes to the content hereof, without obligation of Ingenico Canada Ltd. to notify any person or organization of such revision or changes.
  • Page 3 I7910 Ingenico Payment Application The I7910 is a secure hand-over long range radio frequency terminal for electronic transaction acceptance and processing. The Payment Application is a state-of-the-art software application that provides menu-driven selection, debit and credit transaction processing, end-of-day settlement and several customizable features.

  • Page 4: Table Of Contents

    Table of Contents INTRODUCTION............................9 ..........................9 INDING NFORMATION ........................... 9 NFORMATION ............................10 TEPS CONFIGURATION............................11 ..........................12 ARDWARE Terminal.............................. 12 Power Supply Connection ........................12 Battery ..............................13 Maintenance and Operating Conditions..................... 13 Terminal Cleaning............................14 Replacing the Paper Roll ..........................14 Replacing the Battery.............................15 Replacing the SIM Card..........................16 Keyboard ............................
  • Page 5 I7910 Payment – User Manual Credit Sale............................40 Credit Sale Without Tip ..........................40 Credit Sale With Tip ............................42 Credit Sale With Wireless Fee ........................44 Credit Refund ............................. 46 Credit Sale Void..........................48 Credit Refund Void ..........................50 Credit Forced Post..........................52 Credit Pre-authorization ........................

  • Page 6: Introduction

    Introduction The User Manual is organized as follows: • The table of contents; • Introduction – this chapter; • Configuration – new terminal configuration and its reconfiguration; • Financial Transactions – the transaction flows and receipts; • Business Functions – close batch performed at the end of a business day, transaction inquiry and batch totals;...

  • Page 7: Set-Up Steps

    I7910 Payment – User Manual Set-up Steps To perform these steps: ...Refer to these titles: Take the terminal and components out of the box. Terminal on page 11 Verify the items delivered: the installation guide (in the box) lists them.

  • Page 8: Configuration

    Configuration This chapter gives the steps to be followed from the moment you take the terminal out of the box until it is ready to perform financial transactions. For the initial set-up, see the following titles: • Hardware Set-up (page 12) – hardware description and installation; •...

  • Page 9: Hardware Set-Up

    Perform these steps to connect the power supply: 1. Connect the radial jack of the external power supply cable to the power supply connector of the i7910. Power 2. Connect the power supply to the cigarette lighter socket or to Supply a wall electric socket.

  • Page 10: Battery

    Always charge the battery at temperatures between 0° and 45°C. It is important to perform the full battery charge before using i7910 for the first time – charge the battery without interruptions until i7910 terminal indicates the end of charging process (no moving bars on the battery status icon).

  • Page 11: Terminal Cleaning

    Terminal Cleaning The i7910 must be off for all cleaning operations. Do not clean the i7910 with water but with a dry or only slightly damp cloth. Do not use solvent, detergent or abrasive products. If the terminal has battery charging problem, clean the contacts on the battery and on the terminal with a damp cloth.

  • Page 12: Replacing The Battery

    Configuration • • – – • • – – • • • • • • • • • • • • • • • • • • • • • • • • • • • • Replacing the Battery The terminal is automatically charged while it is connected to a power supply.

  • Page 13: Replacing The Sim Card

    I7910 Payment – User Manual 3. Take the new battery. Insert the two small teeth that come out from the lower part of the battery into the two notches near the lower part of the terminal. Press the upper part of the new battery against the terminal until it clicks in its place. Ensure that the battery and the terminal are firmly attached.

  • Page 14: Keyboard

    8. Press the upper part of the battery against the terminal until it clicks in its place. Ensure that the battery and the terminal are firmly attached. Keyboard I7910 Keyboard Data Entry Keys Data Entry Key Description Number 1, space, and letters Q, Z.

  • Page 15: Function Keys

    I7910 Payment – User Manual The letters in the table above are used only for those terminal prompts where alphanumeric data entry is performed. You do this by using the key together with the data entry keys. The following example [ADMIN] shows how to enter the alphanumeric sequence “D1N33”:...

  • Page 16: Special Key Sequences

    Rogers network. INITIALIZATION REQUIRED The new terminal displays the idle screen. TERMINAL The ICON indicates that the application has connected to the Ingenico Gateway. INITIALIZATION This ICON only appears after the user selects TERMINAL CONFIG/COMM at least REQUIRED once. 0120-07390-0101...

  • Page 17: Change Password

    I7910 Payment – User Manual The new terminal displays this idle screen if it is ready to perform transactions. SALE PRE-AUTH PRE-AUTH COMP The terminal displays this idle screen if it was locked. See Unlock Terminal on page 26. LOCKED...

  • Page 18: Parameter Configuration

    Configuration Parameter Configuration At the idle screen, press [ADMIN]. SALE If the terminal displays LOCKED, ENTER MANAGER PASSWORD, see Unlock Terminal PRE-AUTH (page 26); PRE-AUTH COMP If the terminal displays TERMINAL INITIALIZATION REQUIRED, no prior action is required. Start from step 1 above to change the password; If your terminal is new, only the change password option is available.
  • Page 19 I7910 Payment – User Manual 14. Enter the port number (34567 in the example). BACKUP PORT NO 34567 15. Select [OTHER]. CONFIG - SELECT COMM OTHER TIP ENTRY 16. Select [YES] if your business environment requires tip entry or [NO] otherwise. The terminal displays the current value –...

  • Page 20: Terminal Initialization

    Configuration APPLICATION TYPE 25. Select the desired combination of payment types. The terminal highlights the current DEBIT/CREDIT value – DEBIT/CREDIT. This parameter establishes the tender types accepted by your DEBIT ONLY business: CREDIT ONLY DEBIT/CREDIT – the terminal accepts debit and credit cards (next step 26); DEBIT ONLY –...

  • Page 21: Key Exchange

    I7910 Payment – User Manual RETAIN SETTINGS? This prompt is not displayed if the terminal is new and you have never entered merchant and terminal IDs (in this case proceed to step 6). If you are not performing initialization for the first time: Select [YES] if you want to keep the current merchant and terminal IDs (next step: Select [NO] if you want to change the current settings (next step: 6).

  • Page 22: Password Control

    Configuration Use [ ] to highlight KEY EXCHANGE, then press [OK]. TERMINAL INIT Enter the password (configurable; see page 25). KEY EXCHANGE The terminal communicates with the host and displays SENDING, RECEIVING and TERMINAL CONFG PROCESSING. The terminal returns to the idle screen. Password Control At the idle screen, press [ADMIN].

  • Page 23: Lock Terminal

    I7910 Payment – User Manual Lock Terminal At the idle screen, press [ADMIN]. SALE PRE-AUTH PRE-AUTH COMP Select [OTHER]. ADMIN - SELECT REPORTS OTHER Use [ ] to highlight LOCK, then press [OK]. TERMINAL INIT Enter the password (configurable; see page 25).

  • Page 24: Backlight

    Configuration Backlight At the idle screen, press [ADMIN]. SALE PRE-AUTH PRE-AUTH COMP Select [OTHER]. ADMIN - SELECT REPORTS OTHER Use [ ] to highlight BACKLIGHT, then press [OK]. TERMINAL INIT KEY EXCHANGE TERMINAL CONFG BACKLIGHT Use [ ] and [ ] to highlight the desired option and press [OK]: YES –...

  • Page 25: Printer And Receipt Configuration

    I7910 Payment – User Manual • • • • • • • • • • Printer and Receipt Configuration At the idle screen, press [ADMIN]. SALE PRE-AUTH PRE-AUTH COMP Select [OTHER]. ADMIN - SELECT REPORTS OTHER Use [ ] to highlight PRN SET-UP, then press [OK].
  • Page 26 Configuration FOOTER LINE 2 10. Enter the new footer line 2 (BIG SALE DAY in the example). BIG SALE DAY CHANGE LINE 3 11. Select [YES] to erase the current footer line 3 (REAL BARGAINS in the example) and REAL BARGAINS enter a new one (next step: 12).

  • Page 27: Date And Time Display

    I7910 Payment – User Manual Date and Time Display At the idle screen, press [ADMIN]. SALE PRE-AUTH PRE-AUTH COMP Press [4]. ADMIN - SELECT REPORTS OTHER 2002/04/18 10:08 The date and time are displayed on line 1 (2002/04/18 10:08 in the example). The time is displayed in a 24 hours format.

  • Page 28: Terminal Configuration List

    The maximum amount customers can withdraw using cashback CANADA, A1A 2B2 if the clerk ID feature is configured or otherwise I7910 Number of minutes before the terminal turns itself off S/W VERSION 07390-0508 One of these credit card security options: –...
  • Page 29 I7910 Payment – User Manual GPRS password PRINTER Target IP address FOOTER LINE 1 CHECK OUR DAILY SPECIALS Port number FOOTER LINE 2 Context ID COME AGAIN SOON Access point name FOOTER LINE 3 Miscellaneous GPRS parameters configured in the application...

  • Page 30: Terminal Help List

    Configuration Terminal Help List At the idle screen, press [ADMIN]. SALE PRE-AUTH PRE-AUTH COMP Select [REPORTS]. ADMIN - SELECT REPORTS OTHER Press [OK] to select HELP LIST. HELP LIST The terminal displays PRINTING while printing the report (see sample below), then TERM TOTALS returns to the idle screen.

  • Page 32: Financial Transactions

    Financial Transactions All transactions are authorized by the Emergis host. Features Starting a Sale or Pre-authorization from Idle Screen When you swipe a card at the idle screen, the terminal starts a sale or a pre-authorization (depending on the configured default transaction; see page 23). However, if the card is debit, the terminal always starts a sale since a pre-authorization requires a credit card.

  • Page 33: Credit Pre-Authorizations And Pre-Authorization Completions

    I7910 Payment – User Manual Credit Pre-authorizations and Pre-authorization Completions Credit card pre-authorization is a two-step process allowing you to verify the availability of unused credit, to place a hold on the funds, and to charge the same or a different amount to the customer’s credit card account (during pre-authorization completion).

  • Page 34: Security Check On Swiped Credit Cards

    Financial Transactions SALE Enter the card as follows: SWIPE CARD Swipe a debit card; Swipe or manually enter a credit card (see Manual Entry of Credit Cards below). • • • • • • Security Check on Swiped Credit Cards The credit security check option (see page 22) applies when a credit card is swiped during a sale, a forced post or a pre-authorization.

  • Page 35: Host Authorization, Approved And Declined Transactions

    I7910 Payment – User Manual After the terminal started to communicate with the host, the transaction can no longer be cancelled. In such case, wait until the transaction is finished and perform a void if needed. Host Authorization, Approved and Declined Transactions After data entry is completed, transactions must go to the host for approval.
  • Page 36 Financial Transactions Use [ ] to highlight TRAINING MODE, then press [OK]. TERMINAL INIT Enter the password (configurable; see page 25). KEY EXCHANGE TERMINAL CONFG Press [CAN/ANN] to return to the idle screen. The terminal is now in training mode. *SALE* *PRE-AUTH* *PRE-AUTH COM*...

  • Page 37: Credit Transactions

    I7910 Payment – User Manual Credit Transactions Credit Sale Credit Sale Without Tip At the idle screen, swipe the credit card if the default transaction is sale (see pages 23 SALE and 35), otherwise press [OK] to select SALE. PRE-AUTH Enter the password (configurable;...
  • Page 38 Financial Transactions Credit Sale Without Tip Merchant name and address BY-THE-LAKE COTTAGES GST number, if any 1001, CLEARWATER RD Merchant ID HUNTERSTOWN, ONTARIO Terminal ID CANADA, A1A 2B2 Clerk ID performing the transaction Batch number GST # 1234567890 Authorization number from the host MER # 98765432 Transaction sequence number...

  • Page 39: Credit Sale With Tip

    I7910 Payment – User Manual Credit Sale With Tip At the idle screen, swipe the credit card if the default transaction is sale (see page 23 SALE and 35), otherwise press [OK] to select SALE. PRE-AUTH Enter the password (configurable; see page 25).
  • Page 40 Financial Transactions Credit Sale With Tip Merchant name and address BY-THE-LAKE COTTAGES GST number, if any 1001, CLEARWATER RD Merchant ID HUNTERSTOWN, ONTARIO Terminal ID CANADA, A1A 2B2 Clerk ID performing the transaction Batch number GST # 1234567890 Authorization number from the host MER # 98765432 Transaction sequence number...

  • Page 41: Credit Sale With Wireless Fee

    I7910 Payment – User Manual Credit Sale With Wireless Fee At the idle screen, swipe the credit card if the default transaction is sale (see page 23 SALE and 35), otherwise press [OK] to select SALE. PRE-AUTH Enter the password (configurable; see page 25).
  • Page 42 Financial Transactions Credit Sale With Wireless Fee Merchant name and address BY-THE-LAKE COTTAGES GST number, if any 1001, CLEARWATER RD Merchant ID HUNTERSTOWN, ONTARIO Terminal ID CANADA, A1A 2B2 Clerk ID performing the transaction Batch number GST # 1234567890 Authorization number from the host MER # 98765432 Transaction sequence number...

  • Page 43: Credit Refund

    I7910 Payment – User Manual Credit Refund Use [ ] to highlight REFUND, then press [OK]. SALE See also Refunds and Voids (page 35). PRE-AUTH PRE-AUTH COMP MANAGER Enter the password (configurable; see page 25). PASSWORD Enter the clerk ID – 123 in the example (configurable; see page 22).
  • Page 44 Financial Transactions Credit Refund Merchant name and address BY-THE-LAKE COTTAGES GST number, if any 1001, CLEARWATER RD Merchant ID HUNTERSTOWN, ONTARIO Terminal ID CANADA, A1A 2B2 Clerk ID performing the transaction Batch number GST # 1234567890 Authorization number from the host MER # 98765432 Transaction sequence number...

  • Page 45: Credit Sale Void

    I7910 Payment – User Manual Credit Sale Void Use [ ] to highlight SALE VOID, then press [OK]. SALE This transaction voids a sale, forced post or pre-authorization completion. PRE-AUTH See also Refunds and Voids (page 35). PRE-AUTH COMP MANAGER Enter the password (configurable;...
  • Page 46 Financial Transactions Credit Sale Void Merchant name and address BY-THE-LAKE COTTAGES GST number, if any 1001, CLEARWATER RD Merchant ID HUNTERSTOWN, ONTARIO Terminal ID CANADA, A1A 2B2 Clerk ID performing the transaction Batch number GST # 1234567890 Authorization number from the host MER # 98765432 Transaction sequence number...

  • Page 47: Credit Refund Void

    I7910 Payment – User Manual Credit Refund Void Use [ ] to highlight REFUND VOID, then press [OK]. SALE See also Refunds and Voids (page 35). PRE-AUTH PRE-AUTH COMP MANAGER Enter the password (configurable; see page 25). PASSWORD Enter the clerk ID – 123 in the example (configurable; see page 22).
  • Page 48 Financial Transactions Credit Refund Void Merchant name and address BY-THE-LAKE COTTAGES GST number, if any 1001, CLEARWATER RD Merchant ID HUNTERSTOWN, ONTARIO Terminal ID CANADA, A1A 2B2 Clerk ID performing the transaction Batch number GST # 1234567890 Authorization number from the host MER # 98765432 Transaction sequence number...

  • Page 49: Credit Forced Post

    I7910 Payment – User Manual Credit Forced Post Use [ ] to highlight FORCED POST, then press [OK]. SALE See also Credit Forced Posts (page 35). PRE-AUTH Enter the password (configurable; see page 25). PRE-AUTH COMP Enter the clerk ID – 123 in the example (configurable; see page 22).
  • Page 50 Financial Transactions Forced Post Sale Merchant name and address BY-THE-LAKE COTTAGES GST number, if any 1001, CLEARWATER RD Merchant ID HUNTERSTOWN, ONTARIO Terminal ID CANADA, A1A 2B2 Clerk ID performing the transaction Batch number GST # 1234567890 Authorization number from the host MER # 98765432 Transaction sequence number...

  • Page 51: Credit Pre-Authorization

    I7910 Payment – User Manual Credit Pre-authorization Initial Credit Pre-authorization At the idle screen, swipe the credit card if the default transaction is pre-authorization (see pages 23 and 35), otherwise use [ ] to highlight PRE-AUTH, then press [OK]. SALE PRE-AUTH See also Credit Pre-authorizations and Pre-authorization Completions (page 36).
  • Page 52 Financial Transactions Initial Credit Pre-authorization Merchant name and address BY-THE-LAKE COTTAGES GST number, if any 1001, CLEARWATER RD Merchant ID HUNTERSTOWN, ONTARIO Terminal ID CANADA, A1A 2B2 Clerk ID performing the transaction Batch number GST # 1234567890 Authorization number from the host MER # 98765432 Transaction sequence number...

  • Page 53: Initial Credit Pre-Authorization With Wireless Fee

    I7910 Payment – User Manual Initial Credit Pre-authorization with Wireless Fee At the idle screen, swipe the credit card if the default transaction is pre-authorization SALE (see pages 23 and 35), otherwise use [ ] to highlight PRE-AUTH, then press [OK].
  • Page 54 Financial Transactions Initial Credit Pre-authorization Merchant name and address BY-THE-LAKE COTTAGES GST number, if any 1001, CLEARWATER RD Merchant ID HUNTERSTOWN, ONTARIO Terminal ID CANADA, A1A 2B2 Clerk ID performing the transaction Batch number GST # 1234567890 Authorization number from the host MER # 98765432 Transaction sequence number...

  • Page 55: Consecutive Credit Pre-Authorization

    I7910 Payment – User Manual Consecutive Credit Pre-authorization Use [ ] to highlight PRE-AUTH, then press [OK]. SALE See also Credit Pre-authorizations and Pre-authorization Completions (page 36). PRE-AUTH Enter the password (configurable; see page 25). PRE-AUTH COMP Enter the clerk ID – 123 in the example (configurable; see page 22).
  • Page 56 Financial Transactions Consecutive Credit Pre-authorization Merchant name and address BY-THE-LAKE COTTAGES GST number, if any 1001, CLEARWATER RD Merchant ID HUNTERSTOWN, ONTARIO Terminal ID CANADA, A1A 2B2 Clerk ID performing the transaction Batch number GST # 1234567890 Authorization number from the host MER # 98765432 Transaction sequence number...

  • Page 57: Credit Pre-Authorization Completion

    I7910 Payment – User Manual Credit Pre-authorization Completion Use [ ] to highlight PRE-AUTH COMP, then press [OK]. SALE See also Credit Pre-authorizations and Pre-authorization Completions (page 36). PRE-AUTH Enter the password (configurable; see page 25). PRE-AUTH COMP Enter the clerk ID – 123 in the example (configurable; see page 22).
  • Page 58 Financial Transactions Pre-authorization Completion Merchant name and address BY-THE-LAKE COTTAGES GST number, if any 1001, CLEARWATER RD Merchant ID HUNTERSTOWN, ONTARIO Terminal ID CANADA, A1A 2B2 Clerk ID performing the transaction Batch number GST # 1234567890 Authorization number from the host MER # 98765432 Transaction sequence number...

  • Page 59: Debit Transactions

    I7910 Payment – User Manual Debit Transactions Debit Sale Debit Sale Without Tip or Cashback At the idle screen, swipe the debit card or press [OK] to select SALE. SALE Enter the password (configurable; see page 25). PRE-AUTH Enter the clerk ID – 123 in the example (configurable; see page 22).
  • Page 60 Financial Transactions TRANS APPROVED 16. The terminal displays the response (see page 38) and prints the receipt (see below). 1234567 $11.00 17. Press [OK] after detaching the receipt. PRINT The terminal displays PRINTING while it prints the next copies. NEXT COPY – OK? Detach them and press [OK].

  • Page 61: Debit Sale With Tip

    I7910 Payment – User Manual Debit Sale With Tip At the idle screen, swipe the debit card or press [OK] to select SALE. SALE Enter the password (configurable; see page 25). PRE-AUTH Enter the clerk ID – 123 in the example (configurable; see page 22).
  • Page 62 Financial Transactions TRANS APPROVED 18. The terminal displays the response (see page 38) and prints the receipt (see above). 1234567 $12.50 19. Press [OK] after detaching the receipt. PRINT The terminal displays PRINTING while it prints the next copies. NEXT COPY – OK? Detach them and press [OK].

  • Page 63: Debit Sale With Cashback

    I7910 Payment – User Manual Debit Sale With Cashback At the idle screen, swipe the debit card or press [OK] to select SALE. SALE Enter the password (configurable; see page 25). PRE-AUTH Enter the clerk ID – 123 in the example (configurable; see page 22).
  • Page 64 Financial Transactions PRESS ENTER AND 17. The customer presses [OK] and passes the terminal back to you. PASS TERMINAL TO MERCHANT TRANS APPROVED 18. The terminal displays the response (see page 38) and prints the receipt (see below). 1234567 $31.00 19.

  • Page 65: Debit Refund

    I7910 Payment – User Manual Debit Refund Use [ ] to highlight REFUND and press [OK]. SALE See also Refunds and Voids (page 35). PRE-AUTH PRE-AUTH COMP MANAGER Enter the password (configurable; see page 25). PASSWORD Enter the clerk ID – 123 in the example (configurable; see page 22).
  • Page 66 Financial Transactions Debit Refund Merchant name and address BY-THE-LAKE COTTAGES GST number, if any 1001, CLEARWATER RD Merchant ID HUNTERSTOWN, ONTARIO Terminal ID CANADA, A1A 2B2 Clerk ID performing the transaction Batch number GST # 1234567890 Authorization number from the host MER # 98765432 Transaction sequence number...

  • Page 67: Debit Sale Void

    I7910 Payment – User Manual Debit Sale Void Use [ ] to highlight SALE VOID and press [OK]. SALE See also Refunds and Voids (page 35). PRE-AUTH PRE-AUTH COMP MANAGER Enter the password (configurable; see page 25). PASSWORD Enter the clerk ID – 123 in the example (configurable; see page 22).
  • Page 68 Financial Transactions 16. Press [OK] after detaching the receipt. PRINT The terminal displays PRINTING while it prints the next copies. NEXT COPY – OK? Detach them and press [OK]. The terminal returns to the idle screen. Debit Sale Void Merchant name and address BY-THE-LAKE COTTAGES GST number, if any 1001, CLEARWATER RD...

  • Page 69: Debit Refund Void

    I7910 Payment – User Manual Debit Refund Void Use [ ] to highlight REFUND VOID and press [OK]. SALE See also Refunds and Voids (page 35). PRE-AUTH PRE-AUTH COMP MANAGER Enter the password (configurable; see page 25). PASSWORD Enter the clerk ID – 123 in the example (configurable; see page 22).
  • Page 70 Financial Transactions 16. Press [OK] after detaching the receipt. PRINT The terminal displays PRINTING while it prints the next copies. NEXT COPY – OK? Detach them and press [OK]. The terminal returns to the idle screen. Debit Refund Void Merchant name and address BY-THE-LAKE COTTAGES GST number, if any 1001, CLEARWATER RD...

  • Page 72: Business Functions

    Business Functions Transaction Inquiry The terminal has a transaction memory storage that keeps approved financial transactions except for uncompleted pre-authorizations (see page 24 for more). Those transactions can be listed using two options: • All transactions in the transaction storage •...
  • Page 73 I7910 Payment – User Manual Transaction Inquiry The transactions are printed in the order they were performed. They come from the terminal memory (see also Incomplete Pre-authorization Inquiry, page 77). STORED TRANSACTIONS Merchant name and address LIST Terminal ID ------------------------ For the “all”...

  • Page 74: Incomplete Pre-Authorization Inquiry

    Business Functions Incomplete Pre-authorization Inquiry The terminal has a pre-authorization memory storage that keeps approved incomplete pre-authorizations (see page 24). These transactions can be listed using two options: • All pre-authorizations in the pre-authorization storage • Pre-authorizations for a specific date At the idle screen, press [ADMIN].
  • Page 75 I7910 Payment – User Manual Incomplete Pre-authorization Inquiry The pre-authorizations are printed in the order they were performed. They come from the terminal memory (see also Transaction Inquiry, page 75). INCOMPLETE PRE-AUTHS Merchant name and address ------------------------ Terminal ID For the “all” selection, this is the current date. For the “by date”...

  • Page 76: Terminal Totals

    Business Functions Terminal Totals This option gives printed totals for the current batch broken down by card type. The totals come from the terminal memory. At the idle screen, press [ADMIN]. SALE PRE-AUTH PRE-AUTH COMP Select [REPORTS]. ADMIN - SELECT REPORTS OTHER Use [...
  • Page 77 I7910 Payment – User Manual 113 NET TOT $870.00 1 TIP $50.00 DINERS CLUB 100 SALE $1000.00 9 REFUND -$90.00 4 VOID $40.00 113 NET TOT $870.00 1 TIP $50.00 100 SALE $1000.00 9 REFUND -$90.00 4 VOID $40.00 113 NET TOT $870.00...

  • Page 78: Close Batch

    Business Functions Close Batch This option settles the current batch with the host usually at the end of a business day. At the idle screen, press [ADMIN]. SALE PRE-AUTH PRE-AUTH COMP Select [REPORTS]. ADMIN - SELECT REPORTS OTHER Use [ ] to highlight CLOSE BATCH, then press [OK].

  • Page 79: Closed Totals Inquiry

    I7910 Payment – User Manual Closed Totals Inquiry This report gives totals for closed batches stored in the terminal memory. You have two options: • Print totals for all batches stored in the terminal memory • Print totals for a single batch At the idle screen, press [ADMIN].

  • Page 80: Host Totals Inquiry

    Business Functions Host Totals Inquiry This report prints the current batch totals from the host. At the idle screen, press [ADMIN]. SALE PRE-AUTH PRE-AUTH COMP Select [REPORTS]. ADMIN - SELECT REPORTS OTHER Use [ ] to highlight HOST TOTALS, then press [OK]. HELP LIST Enter the password (configurable;...

  • Page 81: Reprint Last Receipt Or Report

    I7910 Payment – User Manual Reprint Last Receipt or Report The reprint functionality is used: • When a receipt or report is not printed correctly during the first attempt (printer short of paper, jammed, etc.) • If you need an additional copy for any other reason...

  • Page 82: Issues And Solutions

    Issues and Solutions Frequently Asked Questions I forgot my password. What should I do? Call the Help Desk to obtain a master password that will allow you to: • Change your password back to one you know; • Unlock your terminal in the case it locked itself after you attempted to enter the wrong password. See page 9 for the Help Desk telephone number.

  • Page 83: Terminal Error Messages

    I7910 Payment – User Manual Terminal Error Messages The following is an alphabetic list of the error messages generated by the terminal. Error messages sent by the host are not listed here. Message Possible Causes and Solutions CANCELLED This message is displayed when a transaction is cancelled or when the terminal times out (that is, if it stays too long at a customer prompt).
  • Page 84 Issues and Solutions Message Possible Causes and Solutions FUNCTION NOT This message is displayed when the option you selected is not supported by AVAILABLE your current configuration. Some of the possible reasons are: • If the terminal is not initialized with the host certain options are not available.
  • Page 85 I7910 Payment – User Manual Message Possible Causes and Solutions NO TRANSACTION This message is displayed: • FOUND When the terminal searches the transaction memory storage but there are no transactions matching the search criterion selected; • When the terminal searches the pre-authorization memory storage during a pre-authorization completion but there are no pre-authorizations matching the original pre-authorization number entered;...

  • Page 86: Index

    Index Credit card Card entry............ 36 Card swipe instructions ....... 37 Manual entry, take imprint warning ..... 22 Security check ..........22 Access point name...........21 Adding the SIM card.......See SIM card Credit forced post...... See Forced post Credit pre-authorization ..See Pre-authorization Alphanumeric data entry ........18 Credit pre-authorization completion..See Pre- Application version number......19...
  • Page 87 I7910 Payment – User Manual Financial transactions ........35 Language Footer message ..........28 Change language ........19, 27 Forced post Customer displays, receipts ......28 Security check..........22 Merchant displays, reports, receipts.... 28 Set printing on or off ........29 Last 4 digits......See Security check System off-line ..........35...
  • Page 88 Index Security check..........22 Set tip line on receipt ........29 Take imprint ..........22 Sale Transaction flow, consecutive pre- Default Transaction at idle screen....23 authorization ..........58 Sale void, credit Transaction flow, initial pre-authorization ...54, Receipt sample..........49 Set printing on or off ........29 Using different methods.......36 Transaction flow ..........
  • Page 89 I7910 Payment – User Manual Minimum Limit..........23 Report sample ..........76 Transaction storage ......... 24 Transactions ............ 35 Table of contents..........vii Take imprint warning........22, 37 Target IP............21 Unbalancing totals ........... 85 Terminal configuration list ........31 Unlock terminal ..........26 Terminal identification ........24...
  • Page 90 REMOVE THE REST OF THE DOCUMENT FROM THE PRINTED VERSION Remove the rest of the document from the printed copy. Ingenico Generic Application for 7910 – Emergis Host – User Manual Document Revision History Date Version Description April 2, 2007...

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