Troubleshooting - Citizen CL-S700DT User Manual

Media Thickness Adjustment
(p.45)
Media Width Adjustment (p.46)
Installing the Media (p.24)
Cleaning (p.47)
LED Functions (p.21)
Menu Setting Table (p.34)
Indication Check
The printer is not 4) Is the thermal
printing neatly. printhead dirty?
Is a label stuck to the
head.
5) Is the thermal
printhead in the
correct position for the
media that is used?
6) Is the printer's head
pressure balance
correct for the width
of the media that is
used?
The printing 1) Is the media correctly
position changes. set?
2) Is the platen dirty?
Is it deformed?
3) Are the data contents
and the command
signals from the host
appropriate?
4) Are the menu values
set appropriately?
5) Are the sensitivities
of the media sensors
appropriate for the
media that is used?
49

Troubleshooting

Corrective action
4) If it is dirty, remove the dirt with
the attached head cleaner.
If a label is stuck to the head,
remove it.
Note: Do not use a metal object
to remove a label stuck to the
inside of the printer. (This may
damage the thermal printhead.)
If adhesive label material is stuck
to the print head, remove it
with a soft cloth soaked in ethyl
alcohol.
5) Adjust the offset of the thermal
printhead with the media
thickness adjustment dial.
6) Adjust the thermal printhead
pressure with the media width
adjustment dial.
1) Correctly set the media.
2) If it is dirty, clean it with ethyl
alcohol. If it is deformed,
replace it.
Note: Consult with the dealer
that supplied the printer
concerning the replacement.
3) If an error message is
displayed, check the content
of the software and the
communication status set by
the host computer.
4) Set the correct menu values
using the operating panel or
the host computer.
5) Set the media sensitivity to
appropriate values.
If this does not solve the
problem, change the "Sensor
level" that is set in the "System
setup."