Ftp Site; Email/Fax To Support Services; Support Services - NEC VERSA LXi Service And Reference Manual

FTP Site

You can use the Internet to access the NEC Computers FTP (file transfer protocol) site to
download various files (video drivers, printer drivers, BIOS updates, and Setup Disk files). The
files are essentially the same files as on the NEC Computers Web site.
To access the NEC Computers FTP site, enter the following Internet ftp address through your
service:
ftp.neccsdeast.com/pub
Once in the file menu, follow the prompts to choose and download the file(s) you want.

Email/Fax to Support Services

The NEC Computers Support Services offers technical support by email over the Internet
network if you have a modem. The Internet address is:
tech-support@neccsd.com
You can also fax technical questions to the NEC Computers Support Services if you have access
to a fax machine or fax/modem. The fax number is:
(801)-579-1552
When using the email or fax support service, you should include the word, "Notebook" in the
subject field for prompt response from the appropriate technical person.:
You should provide as much specific information about your questions as possible. Also, if you
are sending a fax, please include your voice telephone number and your fax number with the
question. You will receive a response to your questions, usually within one business day.

Support Services

NEC Computers also offers direct technical support through Support Services. (NEC Computers
Support Services is for U.S. and Canadian customers only; international customers should
contact the local NEC office or dealer for the support and service available in your country.)
Direct assistance is available 24 hours a day, 7 days a week. Call the NEC Computers Support
Services, toll free, at
System hardware — toll-free phone support is limited to the length of the three-year
!
limited warranty.
For hardware support after the standard limited warranty, get system hardware support
for a fee.
Preinstalled software — toll-free phone support for 90 days from the time of your first
!
call to the Support Services.
After the initial 90 days, get preinstalled software support for a fee.
Please have available your system's name, model number, serial number, and as much
information as possible about your system's problem before calling.
For outside the U.S. or Canada, please contact your local NEC office or dealer for the support
and service available in your country.
(U.S. and Canada only) for the following support.
800-632-4525
Getting Services and Support 8-3