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FARGO electronics PERSONA C10 Service Manual

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Persona® C10/M10 ID Card Printer Service
Manual (Rev. 4.0)
Part Number: L000527

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Summary of Contents for FARGO electronics PERSONA C10

  • Page 1 Persona® C10/M10 ID Card Printer Service Manual (Rev. 4.0) Part Number: L000527...
  • Page 2 RESTRICTED USE ONLY Fargo Electronics, Inc. Persona C10/M10 ID Card Printer Service Manual (Rev. 4.0), property of FARGO Electronics, Incorporated Copyright 2003, 2004, 2005, 2006 by FARGO Electronics, Incorporated. All rights reserved. Printed in the United States of America. Exclusive permission is granted to authorized resellers of FARGO products to reproduce and distribute this copyrighted document to authorized FARGO customers, who have signed a no disclosure agreement regarding the restricted, proprietary use of said document.

  • Page 3: Table Of Contents

    RESTRICTED USE ONLY Fargo Electronics, Inc. Table of Contents Introduction ___________________________________________________________________ 7 How to use the manual__________________________________________________________ 7 Safety Messages (review carefully)________________________________________________ 8 Section 1: Specifications _________________________________________________________ 9 Safety Messages (review carefully)________________________________________________ 9 Technical Specifications _______________________________________________________ 10 Functional Specifications_______________________________________________________ 12 Printer Components: Buttons, Hoppers and Cover_________________________________ 12 Printer Components: Ribbons and Cards ________________________________________ 14 Section 2: Setup and Installation_________________________________________________ 16...
  • Page 4 RESTRICTED USE ONLY Fargo Electronics, Inc. Selecting Card Size _________________________________________________________ 52 Determining the number of Copies _____________________________________________ 53 Selecting the Default Graphic Resolution ________________________________________ 54 Document Options ____________________________________________________________ 55 Selecting Ribbon Type_________________________________________________________ 55 Selecting from the Ribbon Type options _________________________________________ 56 Selecting from the Color Matching options_______________________________________ 58 Using the Image Controls ______________________________________________________ 60 Controlling the Dye-Sub Intensity (YMCB) ______________________________________ 61...
  • Page 5 RESTRICTED USE ONLY Fargo Electronics, Inc. Adjusting the RP3 Potentiometer _____________________________________________ 103 Aligning the Stepper Motor __________________________________________________ 104 Calibrating the Ribbon ID Sensor Board________________________________________ 105 Calibrating the Ribbon ID Sensor Board________________________________________ 106 Calibrating the Ribbon ID Sensor Board________________________________________ 107 Interfacing Information _______________________________________________________ 108 Centronics-type Parallel Interface _____________________________________________ 108 Section 6: Parts Replacement __________________________________________________ 112 Safety Messages (review carefully)______________________________________________ 112...
  • Page 6 RESTRICTED USE ONLY Fargo Electronics, Inc. Sensor Testing ______________________________________________________________ 151 Reviewing the Motor Voltages (when active) ____________________________________ 151 Section 10: FARGO Technical Support __________________________________________ 152 Contacting FARGO Technical Support ___________________________________________ 152 Section 11: Reviewing C10 and M10 Spare Parts List ______________________________ 153 Glossary of Terms ____________________________________________________________ 154 Index _______________________________________________________________________ 175 Persona C10/M10 ID Card Printer Service Manual (Rev.

  • Page 7: Introduction

    RESTRICTED USE ONLY Fargo Electronics, Inc. Introduction How to use the manual The C10/M10 ID Card Printer Service Manual (Rev. 4.0) is, in fact, the troubleshooting and field service manual for the entire C10/M10 Card Printer. The manual is designed to provide installers and technicians with quick, efficient lookup of related procedures, components, and terms.

  • Page 8: Safety Messages (Review Carefully)

    RESTRICTED USE ONLY Fargo Electronics, Inc. Safety Messages (review carefully) Symbol Critical Instructions for Safety purposes Danger: Failure to follow these installation guidelines can result in death or serious injury. Information that raises potential safety issues is indicated by a warning symbol (as shown to the below).

  • Page 9: Section 1: Specifications

    RESTRICTED USE ONLY Fargo Electronics, Inc. Section 1: Specifications Safety Messages (review carefully) Symbol Critical Instructions for Safety purposes Danger: Failure to follow these installation guidelines can result in death or serious injury. Information that raises potential safety issues is indicated by a warning symbol (as shown to the below).

  • Page 10: Technical Specifications

    RESTRICTED USE ONLY Fargo Electronics, Inc. Technical Specifications Term Description Print Method Dye-sublimation / resin thermal transfer Print Resolution 300 x 300 dpi Print Speed Approximately 40 seconds per full-color card Colors Up to 16.7 million or black, red, blue, green and gold spot colors Printing Area Standard CR-80 Card:...
  • Page 11 RESTRICTED USE ONLY Fargo Electronics, Inc. Technical Specifications (continued) Term Description • Agency Listings Electrical: UL 1950, CUL C2.2 and TÜV-GS (IEC-950) • EMI: FCC Class A, CRC c1374 Class A, CISPR 22-B, TÜV- • EMCCE: Self-certified based on IEC 801-2-3-4,CISPR 22-B and IEC-950 certification Persona C10/M10 ID Card Printer Service Manual (Rev.

  • Page 12: Functional Specifications

    RESTRICTED USE ONLY Fargo Electronics, Inc. Functional Specifications Printer Components: Buttons, Hoppers and Cover This illustration shows the features found on the front of the Card Printer. Term Description On/Cancel The On/Cancel button turns the Printer ON and OFF. button •...
  • Page 13 RESTRICTED USE ONLY Fargo Electronics, Inc. Printer Components: Buttons, Hoppers and Cover (continued) Persona C10/M10 ID Card Printer Service Manual (Rev. 4.0)

  • Page 14: Printer Components: Ribbons And Cards

    RESTRICTED USE ONLY Fargo Electronics, Inc. Printer Components: Ribbons and Cards Please note that the Printer requires specialized Ribbons in order to function properly. To order additional Ribbons, contact the authorized reseller. Caution: Watches, rings, bracelets and other jewelry can damage the Printhead if accidentally bumped against it.
  • Page 15 RESTRICTED USE ONLY Fargo Electronics, Inc. Printer Components: Ribbons and Cards (continued) Term Description Clear Overlay The Ribbons which have a clear overlay panel will print an ID card and Panel place a clear, protective overlay over the card’s printable area. All color or monochrome dye-sublimation cards must have this overlay applied to them.

  • Page 16: Section 2: Setup And Installation

    RESTRICTED USE ONLY Fargo Electronics, Inc. Section 2: Setup and Installation Safety Messages (review carefully) Symbol Critical Instructions for Safety purposes Danger: Failure to follow these installation guidelines can result in death or serious injury. Information that raises potential safety issues is indicated by a warning symbol (as shown to the below).

  • Page 17: Introduction

    RESTRICTED USE ONLY Fargo Electronics, Inc. Introduction Thank you for choosing the color Card Printer. This fast, compact Printer has been designed to print high-quality, full-color cards from virtually any Windows® application program. It offers many features which easily allow you to create durable cards complete with high resolution photos, graphics, text, bar codes and more.

  • Page 18: Connecting The Printer To The Computer

    RESTRICTED USE ONLY Fargo Electronics, Inc. Connecting the Printer to the Computer The Card Printer is designed to be used with nearly any IBM-PC or compatible running Windows 3.1x, Windows 95/98 or Windows NT. For best performance, a Pentium™ class computer with 16 MB RAM or higher is recommended.

  • Page 19: Installing The Windows Printer Driver

    RESTRICTED USE ONLY Fargo Electronics, Inc. Installing the Windows Printer Driver The Card Printer can be used with virtually any Microsoft Windows 3.1x, Windows 95/98, Windows NT 4.0 or Windows 2000 software application program. (Note: This is accomplished through what is called a Printer Driver. The Printer Driver is simply software which gives the Printer all the information needed for printing.) The Printer Driver software is located on the Software Installation CD included with the Printer.

  • Page 20: Installing The Printer Driver From The Software Installation Cd

    RESTRICTED USE ONLY Fargo Electronics, Inc. Installing the Printer Driver from the Software Installation CD Step Procedure To install the Printer Driver, close down all other programs and insert the Software Installation CD into the computer's CD drive. The CD will automatically open and prompt you to click on the photo of the specific Printer model to begin installation.
  • Page 21 RESTRICTED USE ONLY Fargo Electronics, Inc. Installing the Printer Driver from the Software Installation CD (continued) Step Procedure Click the Start button, point to Settings and select Printers. Double-click on the Add Printer icon. Follow the on-screen instructions to begin installation. When prompted, click on the Have Disk button.

  • Page 22: Installing Printer Driver Updates

    RESTRICTED USE ONLY Fargo Electronics, Inc. Installing Printer Driver Updates Occasionally, new Printer Driver versions are released which have new or updated features. Before installing an updated Printer Driver version, always delete the existing Printer Driver version from the system. Step Procedure To do this, select Start, Programs and point to the Card Printer folder.

  • Page 23: Installing The 32-Bit Print Spooler For Windows 95/98

    RESTRICTED USE ONLY Fargo Electronics, Inc. Installing the 32-Bit Print Spooler for Windows 95/98 The Card Printer ships with a print utility program called the 32-Bit Print Spooler. (Note: This print spooler is for use only with Windows 95/98.) • Once installed, the print spooler is located on the Software Installation CD and is able to process the print jobs and send them to the Printer at consistently faster speeds than if sending print jobs through the Windows print spooler.
  • Page 24 RESTRICTED USE ONLY Fargo Electronics, Inc. Installing the 32-Bit Print Spooler for Windows 95/98 (continued) When the 32-Bit Print Spooler is running, its icon will appear in the Windows Task Bar. During a print job, it is sometimes helpful to click on this icon to bring the 32-Bit Print Spooler status window to the foreground of the application.
  • Page 25 RESTRICTED USE ONLY Fargo Electronics, Inc. Installing the 32-Bit Print Spooler for Windows 95/98 (continued) Persona C10/M10 ID Card Printer Service Manual (Rev. 4.0)

  • Page 26: Loading Ribbon Into The Printer

    RESTRICTED USE ONLY Fargo Electronics, Inc. Loading Ribbon Into The Printer Follow these steps to load Ribbon into the Printer: Step Procedure Remove the Ribbon from its packaging. Do not touch the colored portion of the Ribbon. Oil or dirt from the hands can impair print quality. The supply end of the Ribbon is the side with the fresh, unused Ribbon on it.
  • Page 27 RESTRICTED USE ONLY Fargo Electronics, Inc. Loading Ribbon Into The Printer (continued) Step Procedure Open the Top Cover of the Printer by gently grasping the front sides of the Cover and lifting upward. The Cover will tilt open from front-to-back. Persona C10/M10 ID Card Printer Service Manual (Rev.
  • Page 28 RESTRICTED USE ONLY Fargo Electronics, Inc. Loading Ribbon Into The Printer (continued) Step Procedure Open the Printhead Assembly by gently pulling up on the assembly’s Release Tab and lifting upward. Allow the assembly to swing completely open. Persona C10/M10 ID Card Printer Service Manual (Rev. 4.0)
  • Page 29 RESTRICTED USE ONLY Fargo Electronics, Inc. Loading Ribbon Into The Printer (continued) Step Procedure a. Place the supply end of the Ribbon in between the two black Ribbon Drive Hubs located on the right-hand side of the Printer’s interior. b. Make certain that the Ribbon is fed from underneath the Ribbon roll. Hint: The Ribbon Drive Hub nearest you, as you are looking into the Printer from the front, is spring loaded.
  • Page 30 RESTRICTED USE ONLY Fargo Electronics, Inc. Loading Ribbon Into The Printer (continued) Step Procedure Place the take-up end of the Ribbon roll in between the two black Ribbon Drive Hubs located on the left-hand side of the Printer’s interior. Load the Ribbon take-up end of the Ribbon just as you loaded the Ribbon supply end.

  • Page 31: Loading Cards Into The Printer

    RESTRICTED USE ONLY Fargo Electronics, Inc. Loading Cards into the Printer The Card Printer prints onto standard CR-80 size cards (3.375L x 2.125W x .030 / 86mmL x 54mmW x .75mm), which have a clean, level, polished PVC surface. • Although the Printer is equipped with card cleaning Rollers, it is very important to always print onto cards designed for direct-to-card, thermal printing.
  • Page 32 RESTRICTED USE ONLY Fargo Electronics, Inc. Loading Cards Into the Printer (continued) The Printer holds a maximum of 50 CR-80 size cards in its Card Input Hopper. The Printer will automatically feed each card off the top of the stack. To load the cards into the Printer, refer to the following steps: Step Procedure...
  • Page 33 RESTRICTED USE ONLY Fargo Electronics, Inc. Loading Cards into the Printer (continued) Step Procedure Remove a stack of 50 or fewer cards from the card packaging. Do not touch the area of the cards on which you intend to print. Oil or dirt from the hands can impair print quality.

  • Page 34: Powering-Up The Printer

    RESTRICTED USE ONLY Fargo Electronics, Inc. Powering-up the Printer Applying Power Locate the Desk-Top Transformer supplied with the system. Check that it is properly configured for the power used in the country. Caution No. 1: If you have any doubts about the plug configuration or the voltage, do not attempt to use the Printer.
  • Page 35 RESTRICTED USE ONLY Fargo Electronics, Inc. Applying Power (continued) Step Procedure Plug the DC power plug end of the transformer cord into the Power Input Port on the rear panel of the Printer. (Note: Optional external transformer must be a Listed Class 2 device with an output rating of 16.5 volts and 3.5 amps AC (alternating current).

  • Page 36: Printing A Self Test

    RESTRICTED USE ONLY Fargo Electronics, Inc. Printing a Self Test Now that Ribbon and cards are installed, a self test should be performed to check for proper operation of the Printer. The standard self test function requires only that a full-color Ribbon and at least one card is installed.

  • Page 37: Section 3: Troubleshooting The Printer

    RESTRICTED USE ONLY Fargo Electronics, Inc. Section 3: Troubleshooting the Printer If you have difficulty operating the Card Printer, the troubleshooting suggestions in this section should, in most cases, solve the problem. If you still have difficulty after trying these suggestions, contact the authorized reseller for technical assistance.

  • Page 38: Resolving Problems With The Flashing Online Led Light

    RESTRICTED USE ONLY Fargo Electronics, Inc. Resolving problems with the flashing Online LED light This indicates a reCoverable printing error regarding the print media or supplies. Refer to the following list for possible causes to this problem. Step Procedure Once the problem is corrected, press the on-line button to resume printing. (Or, if necessary, turn the print power ON and OFF by pressing the On/Cancel button and send the print job again.) Check that cards and Ribbon are installed in the Printer.

  • Page 39: Resolving Problems With The Flashing On/Cancel Led Light

    RESTRICTED USE ONLY Fargo Electronics, Inc. Resolving problems with the flashing On/Cancel LED light Step Procedure If the On/Cancel LED is flashing, this indicates a possible error with the Printer’s memory. Contact the authorized reseller for technical assistance. Resolving problems with Windows 95/98 printing capabilities Print with either the 32-Bit Print Spooler or the Write Direct to Port option selected from within the Printer Driver setup.

  • Page 40: Resolving Problems With Ribbon Winding And Printing

    RESTRICTED USE ONLY Fargo Electronics, Inc. Resolving problems with Ribbon winding and printing Symptoms: The Printer skips Ribbon panels, prints Ribbon panels out of the usual YMCK order (resulting in strangely colored output) or simply winds the Ribbon until the Printer’s on- line LED light flashes.

  • Page 41: Resolving Problems With The Card Jams

    RESTRICTED USE ONLY Fargo Electronics, Inc. Resolving problems with the Card Jams If a card becomes jammed inside the Printer, remove it through the following steps: Step Procedure Leave the power ON and open the Printer’s Top Cover by gently grasping the front sides of the Cover and lifting upward.

  • Page 42: Resolving Problems With The Ribbon Jams

    RESTRICTED USE ONLY Fargo Electronics, Inc. Resolving problems with the Ribbon Jams If the Ribbon becomes jammed in the drive Roller (visible when you open the Printer), use the following procedure to correct the problem: Step Procedure Leave the power ON. Remove the Take-Up core (the side with used Ribbon on it) from in between the two black Ribbon Drive Hubs.

  • Page 43: Resolving Problems (Related To The Printer Stopping Or Making Strange Sounds)

    RESTRICTED USE ONLY Fargo Electronics, Inc. Resolving problems (related to the Printer stopping or making strange sounds) Symptoms: Printer makes strange sounds or stops printing and the on-line LED light is flashing. Step Procedure Symptom: If the dye-sublimation Ribbon is sticking to the card, check to see that you are using a card with a polished PVC finish.

  • Page 44: Resolving Problems With Ribbon Winding And Printing

    RESTRICTED USE ONLY Fargo Electronics, Inc. Resolving problems with Ribbon winding and printing Step Procedure Gently insert the tip of a small flathead screw Driver into the hole so it fits into the slot of RP2. Slightly rotate RP2 in either direction until both the on-line and On/Cancel LED’s turn OFF.

  • Page 45: Resolving Problems With Torn Or Broken Ribbons

    RESTRICTED USE ONLY Fargo Electronics, Inc. Resolving problems with torn or broken Ribbons Symptoms: Printer stops printing or simply continues to wind the take-up end of the roll and the on-line LED light is flashing. Step Procedure Symptom: If the dye-sublimation Ribbon is sticking to the card, check to see that you are using a card with a polished PVC finish.

  • Page 46: Resolving Problems With Streaks In Prints

    RESTRICTED USE ONLY Fargo Electronics, Inc. Resolving problems with streaks in Prints Symptoms: Scratches or lines travel the entire length of the printed card. Step Procedure Symptom: There may be dust on the Printhead. Symptom: There may be a scratch or a burned out element in the Printhead. Contact the authorized reseller for technical assistance.

  • Page 47: Resolving Problems With Pixelated Photos On Id Cards

    RESTRICTED USE ONLY Fargo Electronics, Inc. Resolving problems with pixelated Photos on ID cards Symptoms: Photos do not look smooth or continuous, but rather grainy and unclear. Step Procedure Some applications have selections you must enable in order for the Printer to use its own dither patterns.

  • Page 48: Resolving Problems With Card Feeding And Online Led Blinking

    RESTRICTED USE ONLY Fargo Electronics, Inc. Resolving problems with card feeding and Online LED blinking Symptoms: The Printer starts to make noise like everything is fine, but no card feeds. Step Procedure a. Be sure the cards are inserted all the way into the Printer and that you haven’t inserted more than 50 standard sized cards.

  • Page 49: Section 4: Printer Driver Setup

    RESTRICTED USE ONLY Fargo Electronics, Inc. Section 4: Printer Driver Setup Safety Messages (review carefully) Symbol Critical Instructions for Safety purposes Danger: Failure to follow these installation guidelines can result in death or serious injury. Information that raises potential safety issues is indicated by a warning symbol (as shown to the below).

  • Page 50: Installing The Printer Driver

    RESTRICTED USE ONLY Fargo Electronics, Inc. Installing the Printer Driver Once the appropriate Printer Driver has been installed, you will need to set the Driver up with the proper print options. Although each of the included Printer Drivers displays the print options in a slightly different format, the basic options are the same.

  • Page 51: Using The Color Id Card Ii Printer Advanced Document Settings

    RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Color ID Card II Printer Advanced Document Settings Access the Color ID Card II Printing Preferences window via Start > Settings > Printers > C10/M10 Card Printer (icon) > Color ID Card Printer Printer Preferences window > Advanced button (which brings up the Advanced Document Settings window).

  • Page 52: Selecting Paper/Output

    RESTRICTED USE ONLY Fargo Electronics, Inc. Selecting Paper/Output Selecting Card Size This option displays a list of the available card size selections. These selections prevent you from printing over or damaging the area of the card containing the magnetic stripe, IC chip or punched slot.

  • Page 53: Determining The Number Of Copies

    RESTRICTED USE ONLY Fargo Electronics, Inc. Determining the number of Copies Use this function to indicate copies required. Step Procedure Specify the number of copies to be printed by clicking on the up or down arrows. Persona C10/M10 ID Card Printer Service Manual (Rev. 4.0)

  • Page 54: Selecting The Default Graphic Resolution

    RESTRICTED USE ONLY Fargo Electronics, Inc. Selecting the Default Graphic Resolution This is a default selection. Persona C10/M10 ID Card Printer Service Manual (Rev. 4.0)

  • Page 55: Document Options

    RESTRICTED USE ONLY Fargo Electronics, Inc. Document Options Step Procedure Use the Device options tab to select options that control the Printer’s functions. Selecting Ribbon Type Step Procedure Use this option to select the Ribbon type option that is appropriate for the type of Ribbon you are using.

  • Page 56: Selecting From The Ribbon Type Options

    RESTRICTED USE ONLY Fargo Electronics, Inc. Selecting from the Ribbon Type options Use the Ribbon Type dropdown menu to select the correct ribbon type. Step Procedure Select Ribbon Type under Document options to change the setting. Select the correct Print Ribbon Type, as shown below. Adjust to match the Ribbon Type selection with the Ribbon Type already loaded in the Printer.
  • Page 57 RESTRICTED USE ONLY Fargo Electronics, Inc. Selecting from the Ribbon Type options (continued) Persona C10/M10 ID Card Printer Service Manual (Rev. 4.0)

  • Page 58: Selecting From The Color Matching Options

    RESTRICTED USE ONLY Fargo Electronics, Inc. Selecting from the Color Matching options Use this option to control where the resin black (K) panel of a full-color ribbon is printed. When printing with a resin-only ribbon type or a ribbon type that does not have a K panel, all K Panel Resin options will be grayed out.
  • Page 59 RESTRICTED USE ONLY Fargo Electronics, Inc. Selecting from the Color Matching options (continued) Persona C10/M10 ID Card Printer Service Manual (Rev. 4.0)

  • Page 60: Using The Image Controls

    RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Image Controls Use the Custom Settings option under Image Controls to control the Contrast and Gamma of the printed image, as well as the individual color balance of Yellow Balance, Magenta Balance and Cyan Balance. (Note: In most cases, the default settings of these options will suffice.) Persona C10/M10 ID Card Printer Service Manual (Rev.

  • Page 61: Controlling The Dye-Sub Intensity (Ymcb)

    RESTRICTED USE ONLY Fargo Electronics, Inc. Controlling the Dye-Sub Intensity (YMCB) Step Procedure Control the overall darkness and lightness of the printed image by adjusting the Dye-Sub Intensity slide by clicking and dragging the slide's box or by clicking on the left and right arrows. Persona C10/M10 ID Card Printer Service Manual (Rev.

  • Page 62: Controlling The Resin Heat

    RESTRICTED USE ONLY Fargo Electronics, Inc. Controlling the Resin Heat Step Procedure Control the amount of heat the Printer uses when printing with the resin black panel(s) of a full-color ribbon or when printing with a resin-only ribbon by adjusting the Resin Heat. Note #1: This control can be helpful for fine-tuning the saturation of resin text and bar codes.) Adjust the Resin Heat (K) setting (as needed), as shown below.

  • Page 63: Using The Default Dither Mode

    RESTRICTED USE ONLY Fargo Electronics, Inc. Using the default Dither Mode This is a default selection. Persona C10/M10 ID Card Printer Service Manual (Rev. 4.0)

  • Page 64: Selecting The K Panel Graphics Mode Option

    RESTRICTED USE ONLY Fargo Electronics, Inc. Selecting the K Panel Graphics Mode option Use this option to control where the resin black (K) panel of a full-color ribbon is printed. Step Procedure Select the K Panel Graphics Mode option to control where the resin black (K) panel of a full-color ribbon is printed.

  • Page 65: Selecting K Panel Only (95%) / (99%)

    RESTRICTED USE ONLY Fargo Electronics, Inc. Selecting K Panel Only (95%) / (99%) These option are only active when the K Panel Graphics options is selected. • Selecting either of the K Panel Only options forces all of the black within text bar codes or bitmap images to be printed only with the Ribbon's resin black (K) panel (i.e.

  • Page 66: Selecting The Print Edge-To-Edge Option

    RESTRICTED USE ONLY Fargo Electronics, Inc. Selecting the Print Edge-to-Edge option Use this option for Edge-to-Edge type printing. Step Procedure Select this option to adjust the maximum printable area on a card, which results in printed cards with virtually no border. Persona C10/M10 ID Card Printer Service Manual (Rev.

  • Page 67: Selecting The Rotate 180 Degrees Option

    RESTRICTED USE ONLY Fargo Electronics, Inc. Selecting the Rotate 180 Degrees option Use this option to rotate the image on the front of the card 180 degrees when printed. Step Description Select this option to change the position of the printed image in relation to the set location of a card's Magnetic Stripe or smart chip.

  • Page 68: Selecting The Overlay Option

    RESTRICTED USE ONLY Fargo Electronics, Inc. Selecting the Overlay option Use this option to automatically print Neither Side, Back Side Only, Front Side Only, or Both Sides of a card. Step Procedure Select this option in conjunction with any application program that supports a multiple page document.
  • Page 69 RESTRICTED USE ONLY Fargo Electronics, Inc. Selecting the Overlay option (continued) Persona C10/M10 ID Card Printer Service Manual (Rev. 4.0)

  • Page 70: Using The Magnetic Encoding Options

    RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Magnetic Encoding Options Use this option only if the Printer has an optional Magnetic Stripe Encoding Module installed. (Note: This section describes these options and the Printer's Magnetic Encoding process.) Step Procedure Select the Magnetic Encoding Options to change the encoding mode, coercivity setting, or to modify the ISO Standards for Tracks 1, 2 and 3.

  • Page 71: Using The Magnetic Encoding Mode Option

    RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Magnetic Encoding Mode option Use the Magnetic Encoding Mode option to specify the desired, Magnetic Encoding standard. Step Procedure Select the ISO option provides encoding capability for either high or low- coercivity cards on Tracks 1, 2 and 3. (Note: The ISO option is the industry's most standard mode of Magnetic Encoding.) Select the JIS II mode provides encoding compatibility with the JIS C 6220 Type II cards commonly used in Japan.

  • Page 72: Selecting The Magnetic Track Options

    RESTRICTED USE ONLY Fargo Electronics, Inc. Selecting the Magnetic Track Options Use the Magnetic Track options for these purposes: • Customize the ISO encoded data format for each of the Magnetic Stripe's three Tracks. • Customize each Track independently of the other two. •...

  • Page 73: Selecting The Track Bit Density Option

    RESTRICTED USE ONLY Fargo Electronics, Inc. Selecting the Track Bit Density option Use this option to customize the Bit Recording Density (Bits per Inch) used to encode the magnetic data on the currently selected Track. (Note: The default ISO Standard selections for this option are Track 1: 210 BPI, Track 2: 75 BPI and Track 3: 210 BPI.) Step Procedure...

  • Page 74: Selecting The Track Lrc Generation Option

    RESTRICTED USE ONLY Fargo Electronics, Inc. Selecting the Track LRC Generation option Use this option to customize the LRC Generation Mode (used to encode the magnetic data on the currently selected Track). (Note: The default ISO Standard selections for this option are Track 1: EVEN, Track 2: EVEN and Track 3: EVEN.) Step Procedure...

  • Page 75: Selecting The Track Character Size Option

    RESTRICTED USE ONLY Fargo Electronics, Inc. Selecting the Track Character Size option Use this option to customize the Character Data Size (Bits per Character) used to encode the magnetic data on the currently selected Track. (Note: This character size includes the parity bit, if enabled.) (Note: The default ISO Standard selections for this option are Track 1: 7 BPC, Track 2: 5 BPC and Track 3: 5 BPC.) Step...

  • Page 76: Selecting The Track Character Parity Option

    RESTRICTED USE ONLY Fargo Electronics, Inc. Selecting the Track Character Parity option Use this option to customize the Character Data Parity (used to encode the magnetic data on the currently selected Track). (Note: The default ISO Standard selections for this option are Track 1: ODD, Track 2: ODD and Track 3: ODD.) Step Procedure...

  • Page 77: Selecting The Track Character Ascii Offset Option

    RESTRICTED USE ONLY Fargo Electronics, Inc. Selecting the Track Character ASCII Offset option Use this option to customize the Character ASCII Offset used to encode the magnetic data on the currently selected Track. This character offset value is subtracted from the ASCII value of each Magnetic Stripe data character prior to encoding on the Track.

  • Page 78: Selecting The Shift Data Left Option

    RESTRICTED USE ONLY Fargo Electronics, Inc. Selecting the Shift Data Left option Use this option to shift the recorded magnetic data to the left-hand side of the card's Magnetic Stripe. (Note: This is useful in situations that require cards to be readable with insert type readers that may not be able to read the right-hand side of the card.) Step Procedure...

  • Page 79: Selecting The Verify Magnetic Encoding Option

    RESTRICTED USE ONLY Fargo Electronics, Inc. Selecting the Verify Magnetic Encoding option Use this option to verify the encoding settings. Step Procedure Select this option to instruct the Printer to verify that all magnetic data has been correctly encoded on each card. (Note: This option is selecTable for both ISO and JIS II encoding modes.) •...

  • Page 80: Reviewing Iso Track Locations

    RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing ISO Track Locations Review the Magnetic Encoding module, which encodes onto Tracks in accordance with an ISO 7811-2 Magnetic Stripe. Refer to the diagram (below) for Track locations. (Note: All standard Card Printers are capable of printing onto oversized cards; however, a special version of the Printer is required to encode the Magnetic Stripe of oversized cards.) 0.223"...

  • Page 81: Sending Track Information

    RESTRICTED USE ONLY Fargo Electronics, Inc. Sending Track Information Magnetic Track data is sent in the form of text strings from the application software to the Printer Driver along with all of the other printable objects within the card design. •...

  • Page 82: Reviewing Tracks 1, 2, And 3 (In Table Format)

    RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing Tracks 1, 2, and 3 (in Table format) Review this Table, which displays the SS, ES, FS and the valid characters defined for each Track. Start Field Valid Characters Maximum Sentinel Sentinel Separator Number of Characters Track 1...

  • Page 83: Reviewing The Ascii Code And Character Table

    RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the ASCII Code and Character Table ASCII Code Character ASCII Code Character ASCII Code Character space " < & > Persona C10/M10 ID Card Printer Service Manual (Rev. 4.0)

  • Page 84: Selecting Smart Clipping Rectangle

    RESTRICTED USE ONLY Fargo Electronics, Inc. Selecting Smart Clipping Rectangle Persona C10/M10 ID Card Printer Service Manual (Rev. 4.0)

  • Page 85: Selecting The Disable Printing Option

    RESTRICTED USE ONLY Fargo Electronics, Inc. Selecting the Disable Printing option Use this option to disable the printing capabilities of the Printer and still allow the Printer to encode cards. Step Procedure Select this option: • To encode or re-encode preprinted cards without wasting additional time, effort, or printing supplies.

  • Page 86: Selecting The Calibration Window

    RESTRICTED USE ONLY Fargo Electronics, Inc. Selecting the Calibration window Use this option to (a) control the position of the printable area in relation to the card, (b) calibrate Sensors and (c) adjust the internal Printer settings. Persona C10/M10 ID Card Printer Service Manual (Rev. 4.0)

  • Page 87: Using The Image Placement Controls

    RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Image Placement controls Step Procedure Click on the Vertical and Horizontal adjustment arrows to adjust the Image Position values. • When adjusting these values, keep in mind that cards always remain in the same position while moving through the Printer, regardless of image orientation.
  • Page 88 RESTRICTED USE ONLY Fargo Electronics, Inc. Using Image Placement controls (continued) Review the Image Position diagram, which displays how the printed image will move in relation to the fixed card position as positive and negative image placement values are entered. Step Procedure Use the Vertical adjustment to move the image:...

  • Page 89: Selecting The Self Test Button

    RESTRICTED USE ONLY Fargo Electronics, Inc. Selecting the Self Test button Use this option to send a Self Test page to the Printer. Step Procedure Click on the Self Test button to print out a test page and ensure that the computer is effectively communicating with the Printer and that the Printer is functioning properly.

  • Page 90: Printing A Card

    RESTRICTED USE ONLY Fargo Electronics, Inc. Printing a Card Now that you have set up the Printer, loaded media and installed the Printer Driver, you are ready to print an ID card. Follow these steps to print the first card: Step Procedure Go to the Windows application program in which you will be creating the cards...

  • Page 91: Section 5: Diagnostic Tools, Calibration, And Interface Information

    RESTRICTED USE ONLY Fargo Electronics, Inc. Section 5: Diagnostic Tools, Calibration, and Interface Information Safety Messages (review carefully) Symbol Critical Instructions for Safety purposes Danger: Failure to follow these installation guidelines can result in death or serious injury. Information that raises potential safety issues is indicated by a warning symbol (as shown to the below).
  • Page 92 RESTRICTED USE ONLY Fargo Electronics, Inc. Diagnostic Tools – Start by running a Self-Test Perform a self test after initial setup of the printer, after a calibration procedure has been conducted, or after a part has been replaced. The self test checks for proper operation of the printer.

  • Page 93: Calibrating The Printhead

    RESTRICTED USE ONLY Fargo Electronics, Inc. Calibrating the Printhead Caution No. 1: This device is electrostatic sensitive. It may be damaged if exposed to static electrical discharges. (Discharges may be generated by various means, such as walking on a carpeted floor.) Be sure to observe all established Electro-Static Caution No.

  • Page 94: Aligning The Headlift Sensor

    RESTRICTED USE ONLY Fargo Electronics, Inc. Aligning the Headlift Sensor Step Procedure Close the Upper Imaging Assembly; leave the Top Cover open. Apply power to the printer; press both the on-line and on/cancel buttons at the same time. You will hear the Headlift motor energize for a moment and then stop —...

  • Page 95: Making Mechanical Adjustments To The Printhead

    RESTRICTED USE ONLY Fargo Electronics, Inc. Making Mechanical Adjustments to the Printhead Refer to the following troubleshooting tips if you feel the Printhead Assembly requires additional adjustment. Caution No. 1: DO NOT make mechanical adjustments to the Printhead unless one of these troubleshooting symptoms is present. Keep close track of all adjustments so you can reset the assembly to its original settings if needed.
  • Page 96 RESTRICTED USE ONLY Fargo Electronics, Inc. Making Mechanical Adjustments to the Printhead (continued) Symptom Overall printed image looks broken up and/or faded. Solution: The ribbon deflector on the Printhead may be too low. Step Procedure Open the Top Cover. Loosen the two Screws (Item 1, below) that hold the ribbon deflector (Item 2, below) in place.
  • Page 97 RESTRICTED USE ONLY Fargo Electronics, Inc. Making Mechanical Adjustments to the Printhead (continued) Symptom: Printed image has a dark band across the card, about 1/8 in. (3mm) from the card leading edge. Solution: The ribbon deflector on the Printhead may be too low. Step Procedure Open the Top Cover.
  • Page 98 RESTRICTED USE ONLY Fargo Electronics, Inc. Making Mechanical Adjustments to the Printhead (continued) Symptom: Printed image has discolored arcs across the card. Solution: The ribbon deflector on the Printhead may be too high. Step Procedure Open the Top Cover. Loosen the two Screws (Item 1, below) that hold the ribbon deflector (Item 2, below) in place.
  • Page 99 RESTRICTED USE ONLY Fargo Electronics, Inc. Making Mechanical Adjustments to the Printhead (continued) Caution: In order for the printer to function properly with the new Printhead Assembly, you MUST have firmware version 1.0.7. The firmware version of the printer is shown on the edge of the Self Test print.

  • Page 100: Calibrating The Ribbon Sensor

    RESTRICTED USE ONLY Fargo Electronics, Inc. Calibrating the Ribbon Sensor Use this procedure (a) when colors on the printed card are out of alignment, (b) when a black bar appears on the leading edge of the card or covers the entire card where the clear overlay should be placed, or (c) when too many color panels are passed without being used.

  • Page 101: Adjusting The Rp2 Potentiometer

    RESTRICTED USE ONLY Fargo Electronics, Inc. Adjusting the RP2 Potentiometer Step Procedure Install the full-color ribbon in the printer. Position the Magenta panel, from the supply spool, across the top of the Light Emitting portion of the Ribbon Sensor Array. (This is the short metal bar protruding from the rear chassis wall just to the left of the ribbon supply spool.) Close the Printhead Assembly securely and leave the Top Cover open.

  • Page 102: Adjusting The Rp2 Potentiometer

    RESTRICTED USE ONLY Fargo Electronics, Inc. Adjusting the RP2 Potentiometer Note: RP2 has two stops; do not turn the screw beyond these stops. Once both LEDs are OFF, the ribbon sensor calibration is completed. Then, follow these steps. Step Procedure Remove the POWER cable, the tape from over the Lid Switch, and the note pad.

  • Page 103: Calibrating The Left Card Sensor

    RESTRICTED USE ONLY Fargo Electronics, Inc. Calibrating the Left Card Sensor When this part is moved or replaced, the lengthwise print position on cards can be affected. This sensor provides the precise position of the cards leading edge as it is presented to the printhead.

  • Page 104: Aligning The Stepper Motor

    RESTRICTED USE ONLY Fargo Electronics, Inc. Aligning the Stepper Motor The Stepper Motor Assembly may require alignment when replaced. Step Procedure Examine the teeth on the pinion gear of the Stepper Motor. They should make positive contact with the teeth of the idler gear. Note: The amount of contact between the pinion gear and the idler gear is controlled by the positioning of the Stepper Motor.

  • Page 105: Calibrating The Ribbon Id Sensor Board

    RESTRICTED USE ONLY Fargo Electronics, Inc. Calibrating the Ribbon ID Sensor Board The replacement Ribbon ID Sensor Board is calibrated by the factory; the procedure below is not necessary in most cases. Because extreme precision is required, this procedure should only be completed by a qualified electronics technician.

  • Page 106: Calibrating The Ribbon Id Sensor Board

    RESTRICTED USE ONLY Fargo Electronics, Inc. Calibrating the Ribbon ID Sensor Board Step Procedure Remove all external cables from the back of the printer. Remove the ribbon from the printer. Detach the print circuit board, RIP, power boards, and backplate from the printer baseplate.

  • Page 107: Calibrating The Ribbon Id Sensor Board

    RESTRICTED USE ONLY Fargo Electronics, Inc. Calibrating the Ribbon ID Sensor Board Step Procedure Read the voltage at R35; it should read + 0.75 V dc. Note: If the voltage is lower than + 0.75, the magnet of the ID sensor is too close to the hall - effect sensor. Use the blade tip of the exacto knife to slide the magnetic cylinder held by the plastic housing at the Ribbon ID Sensor Board.

  • Page 108: Interfacing Information

    RESTRICTED USE ONLY Fargo Electronics, Inc. Interfacing Information The Card Printer is equipped with a standard 8-bit Centronics-type parallel data communications port. This is the means by which the Printer receives data from the computer. No options for serial data are available. This section describes the pin assignments, protocol and signal specifications for the parallel data input port.
  • Page 109 RESTRICTED USE ONLY Fargo Electronics, Inc. Centronics-type Parallel Interface (continued) Wire Diagram of DB36P and DB25P Persona C10/M10 ID Card Printer Service Manual (Rev. 4.0)
  • Page 110 RESTRICTED USE ONLY Fargo Electronics, Inc. Centronics-type Parallel Interface (continued) Persona C10/M10 ID Card Printer Service Manual (Rev. 4.0)
  • Page 111 RESTRICTED USE ONLY Fargo Electronics, Inc. Centronics-type Parallel Interface (continued) Persona C10/M10 ID Card Printer Service Manual (Rev. 4.0)

  • Page 112: Section 6: Parts Replacement

    RESTRICTED USE ONLY Fargo Electronics, Inc. Section 6: Parts Replacement Safety Messages (review carefully) Symbol Critical Instructions for Safety purposes Danger: Failure to follow these installation guidelines can result in death or serious injury. Information that raises potential safety issues is indicated by a warning symbol (as shown to the below).
  • Page 113 RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the Part Number/Description and Drawing Number Table This section guides you through replacement of key components of the card printer. It includes disassembly, part removal, replacement, and installation. Be sure to reverse the disassembly steps to reassemble the card printer.

  • Page 114: Reviewing The Drawing Index

    RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the Drawing Index Persona C10/M10 ID Card Printer Service Manual (Rev. 4.0)

  • Page 115: Reviewing The Print Circuit Board Cable Connector Locations

    RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the Print Circuit Board Cable Connector Locations Persona C10/M10 ID Card Printer Service Manual (Rev. 4.0)

  • Page 116: Replacing The Rear Pivot Cover (830168)

    RESTRICTED USE ONLY Fargo Electronics, Inc. Replacing the Rear Pivot Cover (830168) It may be necessary to remove the Rear Pivot Cover or the Front Cover for many of the replacement procedures in this section. Refer To Drawing 8301XX. TTR: 5 minutes. Step Procedure Unplug the power cord from the printer.

  • Page 117: Replacing The Front Cover Assembly (830182-02)

    RESTRICTED USE ONLY Fargo Electronics, Inc. Replacing the Front Cover Assembly (830182-02) Refer To Drawing 8301XX. TTR: 5 minutes. Step Procedure Unplug the power cord from the printer. Raise the Rear Pivot Cover and open the Upper Imaging Assembly. Loosen the top two corner Screws (130987) found just behind the top edge of the Front Cover.

  • Page 118: Replacing The Print Circuit Board (140300)

    RESTRICTED USE ONLY Fargo Electronics, Inc. Replacing the Print Circuit Board (140300) Refer To Drawing 830179. TTR: 10 minutes Step Procedure Unplug the power cord and any external cables from the printer. Refer to drawing 8301XX to remove the Screw (130971), Screw (130939), Washer (130949), and Cable Clamp (140013) from the Power Circuit Board Power (drawing 830179).

  • Page 119: Replacing The Power Circuit Board (140302)

    RESTRICTED USE ONLY Fargo Electronics, Inc. Replacing the Power Circuit Board (140302) Refer To Drawing 830179. TTR: 20 minutes. Step Procedure Unplug the power cord and any external cables from the printer. Refer to drawing 8301XX to remove the Screw (130971), Screw (130939),Washer (130949), and Cable Clamp (140013) from the Power Circuit Board Power (drawing 830179).

  • Page 120: Replacing The Printhead Assembly (820102)

    RESTRICTED USE ONLY Fargo Electronics, Inc. Replacing the Printhead Assembly (820102) Refer To Drawing 830119-XX. TTR: 5 minutes Caution: If oil or debris makes contact with the Printhead elements, wipe the glasscoated area of the printhead immediately with a clean cloth dampened with 99% pure alcohol.

  • Page 121: Replacing The Printhead Harness Assembly (830162-00)

    RESTRICTED USE ONLY Fargo Electronics, Inc. Replacing the Printhead Harness Assembly (830162-00) Refer To Drawing 830119-XX. TTR: 15 minutes. Note: The Printhead Harness Assembly includes the following cables: Data and Power Bus cables for the Printhead, Cooling Fan, Ribbon Sensor Board Assembly, and the Headlift Sensor Switch.
  • Page 122 RESTRICTED USE ONLY Fargo Electronics, Inc. Replacing the Printhead Harness Assembly (830162-00) (cont.) Step Procedure Remove the Screw (130972) that secures the Headlift Sensor Switch to the Front Plate/Print Assembly Sideplate (830302). Lift the Headlift Sensor Switch out of the printer. Cut the Tie Wrap (140013) that attaches the Head Harness Assembly to the Back Plate/Print Assembly Sideplate (830303).

  • Page 123: Replacing The Ribbon Sensor Board Assembly (830151)

    RESTRICTED USE ONLY Fargo Electronics, Inc. Replacing the Ribbon Sensor Board Assembly (830151) Caution: This device is electrostatic sensitive. It may be damaged if exposed to static electrical discharges. (Discharges may be generated by various means, such as walking on a carpeted floor.) Be sure to observe all established Electro-Static Discharge (ESD) procedures while handling cables in or near the Circuit Board and Printhead Assemblies.

  • Page 124: Replacing The Cleaning Roller Assembly (830177)

    RESTRICTED USE ONLY Fargo Electronics, Inc. Replacing the Cleaning Roller Assembly (830177) Refer To Drawing 830177. TTR: 1 minute. Step Procedure Unplug the power cord from the printer. Lift the Head Latch Lever (830312, drawing 830119-XX) and raise the Upper Imaging Assembly.

  • Page 125: Replacing The Front Panel Board Assembly (830164)

    RESTRICTED USE ONLY Fargo Electronics, Inc. Replacing the Front Panel Board Assembly (830164) Caution: This device is electrostatic sensitive. It may be damaged if exposed to static electrical discharges. (Discharges may be generated by various means, such as walking on a carpeted floor.) Be sure to observe all established Electro-Static Discharge (ESD) procedures while handling cables in or near the Circuit Board and Printhead Assemblies.

  • Page 126: Replacing The Left Card Sensor Assembly (830135)

    RESTRICTED USE ONLY Fargo Electronics, Inc. Replacing the Left Card Sensor Assembly (830135) Caution: This device is electrostatic sensitive. It may be damaged if exposed to static electrical discharges. (Discharges may be generated by various means, such as walking on a carpeted floor.) Be sure to observe all established Electro-Static Discharge (ESD) procedures while handling cables in or near the Circuit Board and Printhead Assemblies.

  • Page 127: Replacing The Headlift Motor Assembly (830143)

    RESTRICTED USE ONLY Fargo Electronics, Inc. Replacing the Headlift Motor Assembly (830143) Caution: This device is electrostatic sensitive. It may be damaged if exposed to static electrical discharges. (Discharges may be generated by various means, such as walking on a carpeted floor.) Be sure to observe all established Electro-Static Discharge (ESD) procedures while handling cables in or near the Circuit Board and Printhead Assemblies.

  • Page 128: Replacing The Card Feed Assembly (830145)

    RESTRICTED USE ONLY Fargo Electronics, Inc. Replacing the Card Feed Assembly (830145) Caution: This device is electrostatic sensitive. It may be damaged if exposed to static electrical discharges. (Discharges may be generated by various means, such as walking on a carpeted floor.) Be sure to observe all established Electro-Static Discharge (ESD) procedures while handling cables in or near the Circuit Board and Printhead Assemblies.

  • Page 129: Replacing The Ribbon Drive Assembly (830147)

    RESTRICTED USE ONLY Fargo Electronics, Inc. Replacing the Ribbon Drive Assembly (830147) Caution: This device is electrostatic sensitive. It may be damaged if exposed to static electrical discharges. (Discharges may be generated by various means, such as walking on a carpeted floor.) Be sure to observe all established Electro-Static Discharge (ESD) procedures while handling cables in or near the Circuit Board and Printhead Assemblies.

  • Page 130: Replacing The Slotted Sensor Mount Assembly (830149)

    RESTRICTED USE ONLY Fargo Electronics, Inc. Replacing the Slotted Sensor Mount Assembly (830149) Caution: This device is electrostatic sensitive. It may be damaged if exposed to static electrical discharges. (Discharges may be generated by various means, such as walking on a carpeted floor.) Be sure to observe all established Electro-Static Discharge (ESD) procedures while handling cables in or near the Circuit Board and Printhead Assemblies.

  • Page 131: Replacing The Lid Sensor Assembly (830150)

    RESTRICTED USE ONLY Fargo Electronics, Inc. Replacing the Lid Sensor Assembly (830150) Caution: This device is electrostatic sensitive. It may be damaged if exposed to static electrical discharges. (Discharges may be generated by various means, such as walking on a carpeted floor.) Be sure to observe all established Electro-Static Discharge (ESD) procedures while handling cables in or near the Circuit Board and Printhead Assemblies.

  • Page 132: Replacing The Stepper Motor Assembly (810113)

    RESTRICTED USE ONLY Fargo Electronics, Inc. Replacing the Stepper Motor Assembly (810113) Caution: This device is electrostatic sensitive. It may be damaged if exposed to static electrical discharges. (Discharges may be generated by various means, such as walking on a carpeted floor.) Be sure to observe all established Electro-Static Discharge (ESD) procedures while handling cables in or near the Circuit Board and Printhead Assemblies.

  • Page 133: Replacing The Ribbon Id Sensor Board Assembly (763173-2)

    RESTRICTED USE ONLY Fargo Electronics, Inc. Replacing the Ribbon ID Sensor Board Assembly (763173-2) Caution: This device is electrostatic sensitive. It may be damaged if exposed to static electrical discharges. (Discharges may be generated by various means, such as walking on a carpeted floor.) Be sure to observe all established Electro-Static Discharge (ESD) procedures while handling cables in or near the Circuit Board and Printhead Assemblies.

  • Page 134: Replacing The Card Feed Switch Assembly (830136)

    RESTRICTED USE ONLY Fargo Electronics, Inc. Replacing the Card Feed Switch Assembly (830136) Refer To Drawing 830131, Item 12. TTR: NA In the unlikely event of failure, this cable is not field serviceable. Please contact the FARGO Technical Support Group at (952) 941-0050 for assistance. Replacing the LED Board Assembly (830133) Caution: This device is electrostatic sensitive.

  • Page 135: Replacing The Platen Roller (810261)

    RESTRICTED USE ONLY Fargo Electronics, Inc. Replacing the Platen Roller (810261) Refer To Drawing 830118-XX. TTR: 15 minutes Step Procedure Unplug the power cord from the printer. Remove the Front Cover. Take off the Rear Pivot Cover. Detach the Print Circuit Board from the chassis. Do not remove any wire connectors unless indicated.

  • Page 136: Replacing The Card Input Roller (810262)

    RESTRICTED USE ONLY Fargo Electronics, Inc. Replacing the Card Input Roller (810262) Refer To Drawing 830118-XX. TTR: 15 minutes each roller. Note: The following instructions are for the Card Input Roller near the center of the printer. Use appropriate instructions for removing the Left Card Input Roller. Step Procedure Unplug the power cord from the printer.

  • Page 137: Replacing The Left Card Input Roller

    RESTRICTED USE ONLY Fargo Electronics, Inc. Replacing the Left Card Input Roller Step Procedure Unplug the power cord from the printer. Take off the Rear Pivot Cover. Detach the Print Circuit Board from the chassis. Do not remove any wire connectors unless indicated.

  • Page 138: Replacing The Card Feed Roller (810304)

    RESTRICTED USE ONLY Fargo Electronics, Inc. Replacing the Card Feed Roller (810304) Refer To Drawing 830118-XX. TTR: 15 minutes. Step Procedure Unplug the power cord from the printer. Take off the Rear Pivot Cover. Detach the Print Circuit Board from the chassis. Do not remove any wire connectors unless indicated.

  • Page 139: Replacing The Magnetic Head Assembly (High-Coercivity: 83019012 Or Low Coercivity: 83019012)

    RESTRICTED USE ONLY Fargo Electronics, Inc. Replacing the Magnetic Head Assembly (High-Coercivity: 83019012 or Low Coercivity: 83019012) Caution: This device is electrostatic sensitive. It may be damaged if exposed to static electrical discharges. (Discharges may be generated by various means, such as walking on a carpeted floor.) Be sure to observe all established Electro-Static Discharge (ESD) procedures while handling cables in or near the Circuit Board and Printhead Assemblies.

  • Page 140: Installing The New Magnetic Head Assembly

    RESTRICTED USE ONLY Fargo Electronics, Inc. Installing the New Magnetic Head Assembly Step Procedure Position the new magnetic head in the Access Plate area. Work the cable connector through the opening to the baseplate area. Connect the cable connector at J18 on the Print Circuit Board. Attach the Print Circuit Board to the baseplate.

  • Page 141: Section 7: Maintenance And Cleaning

    RESTRICTED USE ONLY Fargo Electronics, Inc. Section 7: Maintenance and Cleaning Safety Messages (review carefully) Symbol Critical Instructions for Safety purposes Danger: Failure to follow these installation guidelines can result in death or serious injury. Information that raises potential safety issues is indicated by a warning symbol (as shown to the below).
  • Page 142 RESTRICTED USE ONLY Fargo Electronics, Inc. Section 7: Maintenance and Cleaning (continued) The Card Printer is built to require a minimum amount of maintenance. Nevertheless, there are a few procedures you can perform on a regular basis or as needed to ensure the best possible performance.

  • Page 143: Supplies Required

    RESTRICTED USE ONLY Fargo Electronics, Inc. Supplies Required For the maintenance procedures outlined in this section, you will need the following items: • Isopropyl alcohol • Acetone • Standard clear adhesive tape or masking tape • Soft, lint-free cloth Or, to make these maintenance procedures more convenient, a Printer Cleaning Kit is available from the authorized reseller.

  • Page 144: Standard Printhead Cleaning

    RESTRICTED USE ONLY Fargo Electronics, Inc. Standard Printhead Cleaning This procedure should be performed if you notice a streak on the card where color was not transferred. This procedure should also be performed during every Ribbon change or after every 250 prints in order to maintain consistent print quality. Step Procedure Open the Top Cover of the Printer by gently grasping the front sides of the Cover...

  • Page 145: Expanded Printhead Cleaning

    RESTRICTED USE ONLY Fargo Electronics, Inc. Expanded Printhead Cleaning Perform if you have a streak on the printed output that can’t be solved by the Standard Printhead Cleaning procedure. To maintain the Printer’s high quality of printing, this procedure should also be performed approximately every 2,500 prints as part of the Printer’s general maintenance program.

  • Page 146: Cleaning The Printer Case

    RESTRICTED USE ONLY Fargo Electronics, Inc. Cleaning the Printer Case The Printer has a durable casing that should retain its luster and appearance for many years. Clean it only with a soft cloth slightly moistened with water or a mild soap. Do not use excess water or cleaning solvents of any kind.

  • Page 147: Cleaning The Card Feed Rollers

    RESTRICTED USE ONLY Fargo Electronics, Inc. Cleaning the Card Feed Rollers To assure consistent Printer operation, all of the gray card Feed Rollers within the Printer should be cleaned during every Ribbon change (every 250 prints) or if the Rollers are noticeably dirty.

  • Page 148: Cleaning The Drive Roller

    RESTRICTED USE ONLY Fargo Electronics, Inc. Cleaning the Drive Roller The Drive Roller should be cleaned during every Ribbon change or after every 250 prints. This helps to prevent jams and maintain uninterrupted service. Also perform this procedure if the Roller is noticeably dirty. Use the following steps to clean the Roller: Step Procedure...

  • Page 149: Maintaining The Cleaning Rollers

    RESTRICTED USE ONLY Fargo Electronics, Inc. Maintaining the Cleaning Rollers The Cleaning Rollers remove dust particles from a blank card as it feeds into the Printer. Cleaning these Rollers will help prevent contaminated cards from passing beneath the Printhead, thus extending the Printhead’s life and allowing for higher quality output. The Cleaning Rollers should be cleaned during every Ribbon change or after every 250 prints.

  • Page 150: Section 8: Packing The C10/M10 Card Printer

    RESTRICTED USE ONLY Fargo Electronics, Inc. Section 8: Packing the C10/M10 Card Printer The purpose of this section to provide the User with a specific packing procedure for the C10/M10 Card Printer. Follow this instruction to pack the Card Printer for transport. Step Procedure Clean the inside of the Printer with deionized air.

  • Page 151: Section 9: Board Level Diagnostics

    RESTRICTED USE ONLY Fargo Electronics, Inc. Section 9: Board Level Diagnostics The purpose of this section to provide the User with specific Board Level Diagnostic procedures for Board Errors and Sensor Testing for the C10/M10 Card Printer. Sensor Testing Step Procedure Check the voltage to determine if a Sensor is working.

  • Page 152: Section 10: Fargo Technical Support

    RESTRICTED USE ONLY Fargo Electronics, Inc. Section 10: FARGO Technical Support The purpose of this section to provide the User with an efficient, step-by-step procedure to be used when contacting Fargo Technical Support as needed for the C10/M10 Card Printer. Contacting FARGO Technical Support Step Procedure...

  • Page 153: Section 11: Reviewing C10 And M10 Spare Parts List

    RESTRICTED USE ONLY Fargo Electronics, Inc. Section 11: Reviewing C10 and M10 Spare Parts List C10 and M10 ID Card Printer Recommended Spare Parts List Effective Date: April 2004 For current pricing see http://www.fargopartner.com/support_services/ Persona C10/M10 ID Card Printer Service Manual (Rev. 4.0)

  • Page 154: Glossary Of Terms

    RESTRICTED USE ONLY Fargo Electronics, Inc. Glossary of Terms Term Definition 24-bit color A color depth for an image that uses 8 bits for each color (red, blue, green) combining the possible 256 shades to provide a color depth of 16.7 million colors. AC - Alternating An electrical current that reverses its direction at regular intervals Current...
  • Page 155 RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the Glossary of Terms (continued) Term Definition Barcodes A series of alternating black and white stripes, of varying widths (each character denoted by a set number and width of black stripes) that allows characters to be optically read by a computer. Batch print A file sent down from the computer that contains commands to print a number of cards, sequentially.
  • Page 156 RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the Glossary of Terms (continued) Term Definition Cache A type of memory buffer to store data temporarily, used to hold information that is most often exchanged between contRoller and peripheral, to expedite data transfer. Calibrating A procedure to adjust an electro-mechanical device so that it operates within established parameters.
  • Page 157 RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the Glossary of Terms (continued) Term Definition CR-79 A card dimension standard of 2.0625" L X 3.3125" W (+/-0.002" W, +/-0.005" L) or 52.400 X 84.150 mm. CR-80 A card dimension standard of 2.125" X 3.370" (+/-0.002" W, +/- 0.005"...
  • Page 158 RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the Glossary of Terms (continued) Term Definition Direct-to-Card (DTC) The Direct-to-Card printing process prints digital images directly Printing onto any plastic card with a smooth, clean, glossy PVC surface. Dither A system of distributing dots to control the hue, brightness and/or saturation.
  • Page 159 RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the Glossary of Terms (continued) Term Definition Dwell Time The speed at which the card moves across the lam Roller, measured in seconds/inch (sec/in). This may be adjusted in the Driver to ensure adhesion and card flatness. Dye Migration The diffusion of dye out of the card surface and into another receptive surface, such as a vinyl pouch card holder, resulting in a...
  • Page 160 RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the Glossary of Terms (continued) Term Definition Encoder (wheel) An electromechanical device, attached to a shaft that detects the change in rotational position, incremented to count ticks per revolution. The Printer's encoder wheel both detects motion and measures the amount of rotation in the movement of the ribbon.
  • Page 161 RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the Glossary of Terms (continued) Term Definition Flash Memory A microchip based non-volatile memory device that holds its data when power is removed. This allows for field reprogramming of the Printer commands, such as Printer firmware upgrades, without the necessity of changing chips.
  • Page 162 RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the Glossary of Terms (continued) Term Definition Hard Drive A high capacity storage device in a PC consisting of non- removable magnetically encodable platters. Hardware Physical components of a system such as the Printer, the PC, the power supply.
  • Page 163 RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the Glossary of Terms (continued) Term Definition IEEE 1284 (Institute A standard method of signaling for a bi-directional parallel of Electrical and interface on personal computers. To ensure proper Printer Electronics communications and image output, Fargo recommends a parallel Engineers 1284) interface cable that complies with this specification.
  • Page 164 RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the Glossary of Terms (continued) Term Definition Landscape A document layout that is viewed with the document's long axis in a horizontal orientation. LCD (Liquid Crystal A device that contains a liquid crystal between two pieces of Display) polarized film through which reflected or ambient light can pass.
  • Page 165 RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the Glossary of Terms (continued) Term Definition MB (Megabyte) A unit of storage that equals 1,048,576 bytes. Memory A generic term for any device that stores digital information using magnetic media or digital chip storage device. Menu A descriptive list of headings above nested functions that aid navigation to a specific operation.
  • Page 166 RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the Glossary of Terms (continued) Term Definition Oversized Cards Oversized cards are used for more efficient visual identification and are available in many non-standard sizes. The most popular sizes are CR-90 (3.63" x 2.37"/92mm x 60mm) and CR-100 (3.88" x 2.63"/98.5mm x 67mm).
  • Page 167 RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the Glossary of Terms (continued) Term Definition Pinch Roller A free spinning (non-driven) Roller that presses the card against the drive Roller, on the opposite side, to ensure an adequate normal force for proper traction. Pixel Short for picture element.
  • Page 168 RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the Glossary of Terms (continued) Term Definition Printhead The device on a Printer that produces the image on the media. Abbreviation for polyvinyl chloride, often called vinyl. PVC is the component of the 0.002" thick clear, dye receptive film on the surface of the identification card and is the primary component of the identification card cores.
  • Page 169 RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the Glossary of Terms (continued) Term Definition Resolution The number of individual pixels in a graphic, taken over a given length, used to indicate the sharpness of the picture and the level of detail. The number of elements in the printhead determines Fargo Printer resolution.
  • Page 170 RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the Glossary of Terms (continued) Term Definition RS-232 An interface standard, established in 1969 by the Electronic Industries Association, regarding the connecting of computer peripherals. Saturation A measure of the degree of color, from gray, with the same brightness.
  • Page 171 RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the Glossary of Terms (continued) Term Definition Software Instructions saved in computer memory that directs the computer to perform certain tasks and functions. Spooler A computer application that allows the spooling of print jobs. Spooling Rather than moving a print job directly to the Printer, the job is written to the disk so that the user can access the application...
  • Page 172 RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the Glossary of Terms (continued) Term Definition Test-print A file stored in or generated through windows that is sent to the Printer to test basic functionality. Thermistor An electronic resistor on the printhead with a resistance value that varies in proportion to the heat to which it is exposed.
  • Page 173 RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the Glossary of Terms (continued) Term Definition Update The process of installing a new revision of software or firmware to implement new changes to the Printer's command codes and procedures. UPS (Un-interruptible An AC power supply, typically powered by batteries, which Power Supply) provides temporary power to the PC or Printer during an interruption of the supply voltage.
  • Page 174 RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the Glossary of Terms (continued) Term Definition YMCKK The designation of colored ribbon by the panels of color in the order in which they are printed: Yellow (Y), Magenta (M), Cyan (C), Black (K), Black (K) (the second K is for backside, black only printing).

  • Page 175: Index

    RESTRICTED USE ONLY Fargo Electronics, Inc. Index Color Matching software, 58 Compressed air, 156 AC - Alternating Current, 154 Contrast, 156 Access Card, 154 Contrast / Gamma, printed image, 60 Adhesion, 154 Control panel, 156 Algebraic, 154 CR-100, 157 ANSI (American National Standards Institute), CR-79, 157 CR-80, 157 AS400, 154...
  • Page 176 RESTRICTED USE ONLY Fargo Electronics, Inc. ECP Mode (Enhanced Capabilities Port HiCo (High Coercivity), 162 Mode), 159 high-coercivity, 72 Edge-to-Edge, 66, 159 Horizontal adjustment, 88 EE Memory, 159 HTML (HyperText Markup Language), 162 EEPROM (Electrically Erasable HTTP (HyperText Transfer Protocol), 162 Programmable Read Only Memory), 159 Encoder (smart card), 159 Encoder (wheel), 160...
  • Page 177 RESTRICTED USE ONLY Fargo Electronics, Inc. Mag Verify, 164 Portrait, Landscape, or Rotate 180 Degrees, Magnetic Encoding options, 72 Magnetic Stripe, 164 Potentiometer, 167 Magnetic Stripes interchangeable, 72 Print Drive Stepper, 151 MB (Megabyte), 165 Print Driver, 167 Media, 164 Print Edge-to-Edge, 66 Memory, 165 Print Job, 167...
  • Page 178 RESTRICTED USE ONLY Fargo Electronics, Inc. Sensor, 170 Track, 172 Sensor Location and Voltages table, 151 Track Data Note, 82 Sensor Testing, 151 Track number (1, 2, or 3), 81 Serial interface, 170 Tracks 1, 2 and 3, 72, 82 Shift Data Left checkbox, 78 troubleshoot the Printer, 152 Shift Data Left option, 78...

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