Xerox Color J75 Press User Manual page 146

Problem solving
8.5 x 11 in./A4 original was not enlarged onto an 11 x 17 in./A3 page
Remedy: Select a percentage for enlargement, or select the required paper tray and
Auto % reduce/enlarge.
Deformed transparencies
Remedy: Check to see if Transparencies are selected on the Paper Type screen. The
machine automatically adjusts for different types of media; paper can tolerate more
heat than transparencies.
Output does not reflect the selections made
Remedy: If appropriate, select the button after each selection on the touch screen.
Output is not stacked correctly
Remedy: Check to see if the paper tray guides are locked into position against the
paper.
Pages in the set are not stapled or punched
Remedy:
Check to see if the paper tray guides are locked into position against the paper.
Select the option on the touch screen.
Check that there are staples in the staple cartridge.
Check that the Punch Scrap Container is not full.
Drilled paper holes are on the wrong side
Remedy: Ensure that the drilled paper is loaded correctly in the paper tray, and that
the holes are positioned as shown on the tray label.
The touch screen is completely dark
Remedy: Check to see if the machine is in Power Saver mode. Press the Power Saver
button on the control panel
The touch screen is not bright enough
Remedy: Use the Brightness Dial on the left side of the control panel to adjust the
brightness of the touch screen.
Documents will not feed correctly
Remedy:
If you are experiencing problems feeding certain types of documents, ensure that
the document media is suitable for the document feeder. Check the document
specifications.
Alternatively you can place the documents on the document glass.
With an external control device connected the machine displays Ready to Copy, but
users cannot log in
Remedy: Check the external device to ensure that it is properly connected and powered
on.
10-30 Xerox Color J75 Press
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User Guide