Print Quality Problems - SATO CL608e Operation Manual

5. Troubleshooting

5.2 Print Quality Problems

Symptom
Image Poor quality labels
Voids
Poor quality ribbons
Ribbon not matched to label
stock
Damaged electronics
Damaged Platen
Ribbon Poor Head Alignment
Wrinkle
Poor Ribbon Tension
Worn Platen
Foreign material on head or
platen
Foreign materials on labels
Damaged print head
Light Poor quality labels
Images
Poor quality ribbons
Low print head energy/dark-
ness
Low print head pressure
Ribbon not matched to label
stock
Low ribbon drive torque
No ribbon movement
Foreign material on head
Poor head alignment
Excessive print speed
38
Probable Cause
Operation Manual
Suggested Corrective Action
Use thermal transfer compatible
☺
stock
Use genuine SATO ribbons
Check with media suppliers
Replace circuit board
Replace Platen
Adjust head balance
Adjust ribbon roller
Adjust head alignment
Adjust ribbon tension
Replace platen
Clean head and platen
Use high quality label stock
Replace print head
Use thermal transfer compatible
☺
stock
Use genuine SATO ribbons
Adjust darkness control
Use correct head pressure posi-
tion
Select better suited carbon Rib-
☺
bon
Adjust ribbon drive clutch
Clean head and platen
Align Print Head
Reduce print speed setting
CL608e/612e
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