Cisco Tac Escalation Center; Obtaining Additional Publications And Information - Cisco LRE CPE Hardware Installation Manual

Preface

Cisco TAC Escalation Center

Obtaining Additional Publications and Information

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If you have Internet access, we recommend that you open P3 and P4 cases through
the Cisco TAC website so that you can describe the situation in your own words
and attach any necessary files.
The Cisco TAC Escalation Center addresses priority level 1 or priority level 2
issues. These classifications are assigned when severe network degradation
significantly impacts business operations. When you contact the TAC Escalation
Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country,
go to this URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the
level of Cisco support services to which your company is entitled: for example,
SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When
you call the center, please have available your service agreement number and your
product serial number.
Information about Cisco products, technologies, and network solutions is
available from various online and printed sources.
The Cisco Product Catalog describes the networking products offered by
•
Cisco Systems as well as ordering and customer support services. Access the
Cisco Product Catalog at this URL:
http://www.cisco.com/en/US/products/products_catalog_links_launch.html
• Cisco Press publishes a wide range of networking publications. Cisco
suggests these titles for new and experienced users: Internetworking Terms
and Acronyms Dictionary, Internetworking Technology Handbook,
Internetworking Troubleshooting Guide, and the Internetworking Design
Guide. For current Cisco Press titles and other information, go to Cisco Press
online at this URL:
http://www.ciscopress.com
Obtaining Additional Publications and Information
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