Troubleshooting - VTech CD1291 User Manual

Appendix

Troubleshooting

If you have difficulty with your telephone, please try the suggestions below.
For Customer Service, visit our website at www.vtechcanada.com, or call
1 (800) 267-7377.
My telephone appears to be dead.
• Make sure the power adapter is securely plugged into an electrical outlet
not controlled by a wall switch.
• Unplug the power adapter from the electrical outlet. Wait for approximately
15 seconds, then plug it back in. Allow up to one minute for the telephone
to synchronize.
• Disconnect the telephone base from the telephone wall jack and plug in a
working telephone. If this telephone does not work, the problem is probably
in the wiring or the telephone service. Call the telephone service provider.
There is no dial tone.
First, try all suggestions in My telephone appears to be dead on this
•
page.
• The telephone line cord might be malfunctioning. Try installing a new
telephone line cord.
• Make sure the coiled handset cord is securely installed between the
handset and the telephone base.
• Disconnect the telephone base from the telephone wall jack and connect
a different telephone. If there is no dial tone on that telephone either, the
problem is in your wiring or telephone service. Contact your telephone
service provider (charges may apply).
I cannot dial out.
First, try all suggestions in There is no dial tone on this page.
•
• Make sure there is a dial tone before dialing. It is normal for the telephone
to take a second or two before producing a dial tone. Wait an extra second
before dialing.
• Check that all the telephones connected to the same telephone line are
hung up.
Make sure to set the DIAL TYPE to the correct setting (pulse dialing or
•
tone dialing) for the service in your area (see Feature summary on page
13).
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