Other Troubleshooting - Fujitsu iScanner fi-6010N Operator's Manual

8.4

Other Troubleshooting

This section describes problems that may occur during scanning and gives information on how to
deal with them. Before requesting repair, check the following list of common problems.
If the problem still cannot be solved after consulting the troubleshooting suggestions, check the
points in "8.5 Points to Check before Contacting Your FUJITSU Scanner Dealer" (page 416)
then contact your FUJITSU scanner dealer or an authorized FUJITSU scanner service provider.
Problem
Scanner cannot be
turned on.
Scanning does not
start.
Even after pressing
the top cover
[SCAN] button,
scanning does not
start.
412
Check item
Has the Startup button been pressed?
Are the AC cable and AC adapter
properly connected to the scanner?
Has the document been loaded cor-
rectly into the ADF paper chute?
Is the ADF completely closed?
Does the same problem occur after
turning the scanner power off and
back on again, and re-logging in?
Is the button displayed on the
LCD touch panel?
Suggestion
Press the Startup button.
Connect the AC cable and the AC
adapter.
Disconnect the AC cable from the scan-
ner, wait at least 10 seconds, then reattach
the cable and turn the power back on
again. If the problem persists, contact
your FUJITSU scanner dealer or an
authorized FUJITSU scanner service pro-
vider.
Reload the documents into the ADF
paper chute.
Close the top cover completely.
Disconnect the AC cable from the scan-
ner, wait at least 10 seconds, then reattach
the cable and turn the power back on
again. If the problem persists, contact
your FUJITSU scanner dealer or an
authorized FUJITSU scanner service pro-
vider.
The top cover [SCAN] button can only be
used on the following screens.
"Send e-Mail" screen
"Send Fax" screen
"Print" screen
"Save" screen
"Scan Viewer" screen
"Scan Test" screen
"Message Screen"
"Scan Count" screen
Confirmation screen showing the
number of scanned sheets
and