Other Troubleshooting - Fujitsu ScanSnap N1800 Operator's Manual

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8.3

Other Troubleshooting

This section describes problems that may occur during scanning and gives information on
how to deal with them. Before requesting repair, check the following list of common
problems.
If the problem still cannot be solved after consulting the troubleshooting suggestions,
check the points in
Dealer" (page 460)
FUJITSU scanner service provider.
The possible problems are as follows:
Problem List
■ Scanner cannot be turned on
"Scanner cannot be turned on." (page 454)
■ Data cannot be scanned properly
"Scanning does not start." (page 454)
"Even after pressing the top cover SCAN button, scanning does not start." (page 455)
"Multifeed errors occur frequently." (page 455)
"Paper is not fed into the scanner. (Pick errors are frequent or document feed stops
midway)" (page 456)
■ Scanned data is inappropriate
"Scanned data is elongated." (page 456)
"Shadow on the leading edge of the scanned data." (page 457)
"Vertical line on the scanned data." (page 457)
"Scanned data appears skewed or distorted." (page 457)
"Quality of scanned data is poor." (page 457)
"Scanned data is partially cut off." (page 457)
"Scanned data is skewed." (page 458)
■ Cannot login
"Cannot login with administrator password." (page 458)
"The [Login] window is not displayed when connecting via the network." (page 458)
■ Operation does not work
"Input field entry entered via the on-screen keyboard does not appear on the window."
(page 458)
"Saving is not possible after pressing [Save] on the [File Download] dialog box." (page
459)
"Status window stops at "Printing scan data on ..."." (page 459)
"An error occurs when installing an Admin Tool." (page 459)
"8.4 Points to Check before Contacting Your FUJITSU Scanner
and then contact your FUJITSU scanner dealer or an authorized
453

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