Other Troubleshooting - Fujitsu ScanSnap N1800 Operator's Manual

8.3

Other Troubleshooting

This section describes problems that may occur during scanning and gives information on
how to deal with them. Before requesting repair, check the following list of common
problems.
If the problem still cannot be solved after consulting the troubleshooting suggestions,
check the points in
Dealer" (page 409)
FUJITSU scanner service provider.
The possible problems are as follows:
Problem List
■ Scanner cannot be turned on
" Scanner cannot be turned on." (page 401)
■ Scanner does not start up
" The "The last attempt to restart ..." message is shown on the window and the scanner
does not start up." (page 401)
" Scanner does not resume from standby mode." (page 402)
" A [Scanner initialization has failed.] message appears and the scanner does not start
up." (page 402)
■ I want to reset the scanner to factory defaults
" I want to return the scanner settings to their defaults" (page 402)
" I forgot the administrator login password" (page 402)
■ Data cannot be scanned properly
" Scanning does not start." (page 403)
" Even after pressing the top cover Scan button, scanning does not start." (page 403)
" Multifeed errors occur frequently." (page 404)
" Document is not fed into the scanner (pick error occurs frequently or document feed
stops halfway)." (page 404)
" When scanning with the Carrier Sheet, the [Paper jam has occurred. Remove the
documents from the ADF and try again.] message appears and an error occurs." (page
405)
■ Scanned data is inappropriate
" Scanned data is elongated." (page 405)
" Shadow on the leading edge of the scanned data." (page 405)
" Vertical line on the scanned data." (page 406)
" Scanned data appears skewed or distorted." (page 406)
" Quality of scanned data is poor." (page 406)
" Scanned data is partially cut off." (page 406)
" Scanned data is skewed." (page 406)
■ Cannot login
" Cannot login with administrator password." (page 407)
" The [Login] window is not displayed when connecting via the network." (page 407)
"8.4 Points to Check before Contacting Your FUJITSU Scanner
and then contact your FUJITSU scanner dealer or an authorized
400

8.3 Other Troubleshooting