Brother ADS-1100W User Manual page 204

Troubleshooting
IMPORTANT
• Be careful when touching the Separation Pad and its surrounding area in the machine. Otherwise the
quality of your documents may be reduced.
• To avoid damage to the jammed document, DO NOT pull the document out before opening the Front
Cover.
• Take out any paper from the ADF before closing the Front Cover.
• To avoid future document jams, do the following:
• Close the Front Cover correctly by pushing it gently in the middle.
• Configure the settings for your document correctly.
• Clean the Separation Pad and Pick-up Roller. To clean the Separation pad, see Replace the Separation
Pad on page 176 to refer how to pull the Separation Pad out from the machine, clean the rubber side
of the Separation Pad with a soft lint-free cloth moistened with water, and then attach the Separation
Pad in the machine. To clean the Pick-up Roller, see Clean the Scanner on page 170.
• Stagger the pages and then load your document. See Loading Documents on page 32.
• Make sure your document is acceptable for the machine. See Acceptable Document on page 28.
• Load your document correctly. See Loading Documents on page 32.
• Load no more than 20 pages at a time.
• Load the card vertically when scanning cards.
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