Solving Print Problems; Incorrect Characters Print - Lexmark CS310n User Manual

Troubleshooting
Action
Step 3
a
Review the tips on avoiding jams. For more information, see
jams" on page 119.
b
Follow the recommendations, and then resend the print job.
Do paper jams still occur frequently?
Paper jam message remains after jam is cleared
Action
Open front door and remove all trays.
a
Clear any jammed pages.
Note: Make sure all paper fragments are removed.
b
Press to clear the message and continue printing.
Does the paper jam message remain?

Solving print problems

Printing problems

Incorrect characters print

Action
Step 1
Make sure the printer is not in Hex Trace mode.
Note: If Ready Hex appears on the printer display, then turn off the
printer, and then turn it back on to deactivate Hex Trace mode.
Is the printer in Hex Trace mode?
Step 2
a
From the printer control panel, select Standard Network or
Network [x], and then set SmartSwitch to On.
b
Resend the print job.
Do incorrect characters print?
Yes
Contact customer
support.
"Avoiding
Yes
Contact customer
support.
Yes
Deactivate Hex Trace
mode.
Contact customer
support.
145
No
The problem is solved.
No
The problem is solved.
No
Go to step 2.
The problem is solved.