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This section contains the following NECC service and support information:
service and support telephone numbers and web addresses
!
technical support.
!
Service and Support Functions
The following table lists the telephone numbers and web addresses for the NECC service and
support functions.
NECC Service and Support Telephone Numbers and Web Addresses
Service and Support
To contact NECC Technical Support Center:
To order spare parts:
To send technical questions by email:
To fax technical questions to customer
support:
To access the NECC website:
To access the NECC FTP site:
Technical Support
The following sections provide information for obtaining technical support from NECC. If you
have access to a telephone, modem, and/or fax machine, you can use these services to obtain
information on a 24-hour basis.
NECC Website
If you have access to the Internet (via an optional LAN board or optional modem), you can
access the NECC website. You can do this through a commercial online service or through your
Internet account. The NECC website contains general information about NECC and its products.
The website also contains press releases, reviews, and service and support information.
Look in the Service and Support area for the following:
technical documentation, including Frequently Asked Questions, user's guides, reference
!
manuals, and warranty information
BIOS updates and drivers to download
!
contact information, including telephone numbers for Technical Support and links to vendor
!
websites
automated email form for technical support questions
!
Reseller's area (password accessible).
!
To access the NECC website, enter the following Internet Uniform Resource Locator (URL) in
your browser.
www.neccomp.com/
8-2 NECC Information Services
Telephone Numbers and Web Addresses
In the U.S. and Canada, call 1 (800) 632-4525
Call 1 (800) 632-4525
tech-support@nec-computers.com
In the U.S., fax 1 (801) 579-1552
www.neccomp.com/
ftp.neccsdeast.com/pub/
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