Troubleshooting - HP 220mx User Manual

Troubleshooting

This section provides steps you can take when problems occur during operation.
If the troubleshooting procedures do not resolve the problem, call your service
provider. If you do not have a service provider, you can locate one by going to
ww.hp.com. Look under "HP Services and Support."
NOTE
If a service call is necessary, gather the following information before calling your
service provider:
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Chapter 3
model of your jukebox
serial number
brand and model of your host computer
brand and model of your host computer SCSI adapter
jukebox application software you are using and its version
any jukebox driver separate from your jukebox application software and the
version of this driver.
Operating the Jukebox
Troubleshooting
3-35