HP 220mx Troubleshooting

Error Codes

Error Codes
01, 03, 04, 05, 06, 07, 09 RAM/ROM checksum error or microprocessor error.
1. Set Config 16 to " CLEAR"(see procedure) and cycle power.
2. Download latest firmware.
3. If problem persists, replace Controller PCA.
37, 38, 39 Drive 1, 2 or both not connected. Check cables to drive for damage
and proper seating. Check pins in mating connector.
Set Config 16 to " CLEAR" .
40, 41, 42, 44, 45, 46, 48, Carriage or picker motion failed. Check for obstructions in vertical
49, 54, 55, 4A, 4C, 4D path, on picker and in drive. Check that the shipping screw is removed.
Ensure everything moves smoothly.
56 Need to run Initial Element Status Test (Test 10).
57 Invalid test configuration – check number and placement of
cartridges (occurs when running front panel test).
B0, B2 Mailslot will not rotate. Move mailslot by hand to check – run Test 17.
B1, B4 Mailslot sensors bad – run Test 43.
B3 Storage slot will not accept or release cartridge. Check storage slots
for obstructions or bent springs – run Test 15.
B8, B9 Drive access error. Drive may be misaligned – run Test 16, then run
Test 65 with one cartridge in mailslot and the following slots empty:
In 16-slot jukeboxes, slots 2, 6,10,14; in 24-slot jukeboxes, slots 12, 20.
BC, BD Drive eject error – run Test 16. Check cables on back of drive and
switches on top of drive (#1 on rearmost bank of switches on,
all others off).
C9 Unable to move picker motor – check connections of encoder/power
cables to motor (rear of picker). If secure, change picker.
CA Unable to move carriage motor – check connections of encoder/
power cables to vertical motor. If secure, change vertical drive assembly.
CB Unable to move either motor – check cables, then power supply,
then Controller PCA.
CC No hard stop on picker – check belt and pulley on picker.
CD No hard stop on carriage – check belt and pulley on vertical
leadscrew assembly.
CE Excessive force on carriage leadscrew – check vertical motion
for smoothness.
D0 Failed storage slot calibration. Check for broken or unseated
storage slots. Check for bent or warped chassis near top of product.
D1 Unexpected mailslot empty (when running Test 65).
Copyright ©1999
SCSI Toolbox is a trademark of Peripheral Test Instruments, Inc.
Hewlett-Packard Co.
Explanations and Actions
Printed in U.S.A. 9/99
Part No. C1115-90006
16 / 24 - Slot Jukebox

Troubleshooting

Display Menu Tree
* If Configuration 15 is ON,
SECURE will be displayed
*
NEXT
READY LOAD * EJECT *
ENTER
ENTER
Move media Move media
from mailslot from drive or
to drive or slot slot to mailslot
Retrieving Jukebox Error Codes:
If display shows FAIL 1 FAIL 0, MISLOAD , or FAIL #
(where # is the number of a control panel test) – press
ENTER to display error code.
READY
If display shows :
1. NEXT INFO*
Press repeatedly until display shows
2. Press ENTER – display will show INFO 0 .
3. Press ENTER – display will show most recent error code.
4. NEXT
Pressing repeatedly will show additional error
codes (beginning with the most recent).
Setting Config 16 to "CLEAR":
1. Press NEXT repeatedly until display shows CONF*
2. ENTER CONF 0
Press – display will show .
3. Press NEXT repeatedly until display shows CONF 16
4. Press ENTER – display will show CODE1 0 .
5. Press ENTER – display will show CODE2 0 .
6. Press ENTER – display will show CODE3 0 .
7. Press ENTER – display will show SAVE .
8. Press NEXT – display will show CLEAR .
9. Press ENTER – display will briefly show SET 16
Configurations are now set to default and RAM is cleared.
NOTE: The default security code from the factory is 0, 0, 0.
This code may have been changed by the customer.
NEXT
PREV
TEST *
CONF * INFO *
ENTER ENTER ENTER ENTER
Setting
Retrieving Jukebox
Running
Configurations Error Codes
diagnostic
Setting Config 16 (see below)
tests
to "CLEAR"
(shown below)
Checking Optical Drives Using
SCSI toolbox :
™
1.
Insert a disk in the optical drive.
CAUTION: If using a customer' s disk from the
Jukebox for the first part of this procedure
. (RANDOM READ), ensure that the disk is
RETURNED TO ITS ORIGINAL LOCATION
after the test.
To prevent accidently destroying customer
data, use a scratch disk whenever possible.
2.
Scan the SCSI bus using SCSI Toolbox.
3. Select the optical drive in question by clicking on the
icon associated with that drive.
.
4.
From the menu at the top of the screen, select
DISK , then TESTS , then RANDOM TESTS
. RANDOM READ , then START TEST.
The Random Read test runs until you select
See
CANCEL.
Run the test for several minutes to
Note
ensure that the drive can read properly. Any failures
below
will be reported as they occur.
CAUTION: NEVERUSEACUSTOMER' S DISK OR
.
A DISK CONTAINING USABLE DATA FOR THE
FOLLOWING TEST.
To test a drive's write functionality, repeat steps above,
but select RANDOM WRITE . Run the test for several
minutes. Any failures will be reported as they occur.
NOTE:
If the problem involves drive/media
compatibility or problems with specific disks, you
will have to run these tests with different disks for
comparisons.
SCSI ID *
Setting and
Viewing
SCSI IDs
, then