Incorrect Characters Print - Lexmark MX410 User Manual

Troubleshooting
Error message about reading the flash drive appears
Action
Step 1
Check if the flash drive is inserted into the front USB port.
Note: The flash drive will not work if it is inserted into the rear USB
port.
Is the flash drive inserted into the front USB port?
Step 2
Check if the indicator light on the printer control panel is blinking green.
Note: A green blinking light indicates that the printer is busy.
Is the indicator light blinking green?
Step 3
a
Check for an error message on the display.
b
Clear the message.
Does the error message still appear?
Step 4
Check if the flash drive is supported.
For more information on tested and approved USB flash drives, see
"Supported flash drives and file types" on page 79.
Does the error message still appear?
Step 5
Check if the USB port is disabled by the system support person.
Does the error message still appear?

Incorrect characters print

Action
Step 1
Make sure the printer is not in Hex Trace mode.
Note: If Ready Hex appears on the printer display, then turn off the
printer, and then turn it back on to deactivate Hex Trace mode.
Is the printer in Hex Trace mode?
Step 2
a
From the printer control panel, select Standard Network or
Network [x], and then set SmartSwitch to On.
b
Resend the print job.
Do incorrect characters print?
Yes No
Go to step 2. Insert the flash drive
into the front USB port.
Wait until the printer is Go to step 3.
ready, then view the
held jobs list, and then
print the documents.
Go to step 4. The problem is solved.
Go to step 5. The problem is solved.
Contact customer The problem is solved.
support.
Yes No
Deactivate Hex Trace Go to step 2.
mode.
Contact customer The problem is solved.
support.
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