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Quick Start Guide
Troubleshooting
1. None of the LEDs lit when the router is turned on.
Examine the connection between the router and the adapter. If the problem persists, most
likely it is due to the malfunction of your hardware. Please contact your service provider or
Billion for technical support.
2. You have forgotten your login username and/or password.
Try the default username & password (please refer to User Manual). If this fails, restore your
router to its default setting by pressing the reset button for 1~2 seconds.
3. Cannot PING any PC on LAN.
Examine the Ethernet LEDs on the front panel. The LED should be on for the port that has a
PC connected. If it does not light, check to see whether the cable between your router and
the PC is properly connected. Make sure you have first uninstalled your firewall program
before troubleshooting.
4. Fail to make fiber connection.
Ensure the fiber cable or the mini-GBIC module has been connected correctly and the fiber
cable has not become damaged or bent. Ensure that you apply right fiber cable(s) into right
port(s) and right SFP module into right device as well. If the problem persists, Please contact
your service provider or Billion for technical support.
Product Support and Contact Information
Most problems can be solved by referring to the Troubleshooting section in the User Manual. If
you cannot resolve the problem with the Troubleshooting chapter, please contact the dealer
where you purchased this product.
Contact Billion
WORLDWIDE
http://www.billion.com
Billion Product Registration
Billion is committed to before and after sales customer services. You will get the most out of your Billion's products
after registration. Please register online at
from us.
http://www.billion.com/register
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to receive valuable services and support
BiPAC 9800(N): V1.00EN
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