How To Contact Nec - NEC SuperScript 950C User Manual

How to Contact NEC

There are a number of ways to contact NEC or receive
information about technical issues, products, and services.
Contacting NEC Technical Support
To contact NEC technical support or customer service by
telephone, in North America, call 978-742-7010 to speak to a
representative about technical support, extended
warranties, repairs, or customer service.
Reaching NEC on the World Wide Web
NEC's web site provides up-to-date product information
and includes links to NEC's FTP site and e-mail address.
The internet address is www.nec.com
For customer service and technical support, navigate to
www.nectech.com.
• Search the Knowledge Base for compatibility charts,
specifications, white papers, technical drawings, and
various other helpful documents.
• Explore the FAQ pages for common problems and
solutions.
• Visit the Message Board to post your technical questions
or to search a vast library of previous technical support
solutions.
• Browse Service Programs to learn about ways to extend
or enhance your existing warranty.
• Use the Dealer Locator to find a NEC Technologies'
sales or service center near you.
70 SuperScript 950C— User's Guide
Sending Internet Electronic Mail
You can e-mail your questions to NEC. NEC will respond
within three business days. Send e-mail messages to:
tech-support@nectech.com
Sending a Facsimile Transmission
Questions or comments can be faxed to NEC by dialing
(978) 742-7049.
Be sure to indicate the number where NEC can telephone or
fax a response.
Using FastFacts
NEC's technical support staff have created technical notes
and tips for using NEC products. You can order these
documents by touchtone menu and have these
automatically sent to your fax machine.
To use NEC FastFacts in the US, call 978-742-7010
To use NEC FastFacts in Canada, call 630-775-7999
Follow instructions for ordering documents and include
your return fax number.
Reaching the NEC Bulletin Board System
You can use the NEC Bulletin Board System (BBS) to send
messages and transfer files. The BBS number is
(978) 742-8706.