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Borders Are Not in a Straight Line
An imperfect alignment is most evident if you are printing
table borders. This error occurs generally when you insert
a new print cartridge.
•
Run the align function, to correct horizontal and
vertical misalignment of the characters.
Strange Characters are Printed
•
Check that the default driver you have selected is the
correct one.
•
Check the printer cable quality and length. The cable
must meet IEEE-1284 and the length must not be more
than 6 feet (2 meters).
•
If you cannot solve this problem, call Technical
Support. They may request you to run a Hex-Dump
see "Running a Hex-Dump" on page 49.
Technical Support
If you cannot solve a problem with this troubleshooting
guide, call Technical Support. They may have you perform
the following tasks.
•
Determining the what printer firmware and printer
driver is being used.
•
Running a Hex-Dump of a test piece to check that the
data transmission is operative.
Running a Hex-Dump
This is a printing mode where the transmitted characters
and also control codes are printed as two digit
hexadecimal codes. It is used for debugging.
To run the Hex-Dump:
1.
Hold down the power button
button
seven times; then release the two buttons
simultaneously.
2.
The Indicator Light will start flashing with a fast/slow
sequence.
3.
Send a short text file from your computer. This file is
printed as a string of hexadecimal codes
corresponding to the individual characters
transmitted.
4.
To exit, press the power button
operator panel (printer is turned off).
then press the paper
on the printer
49
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