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APPENDIX E
T
S
ECHNICAL
UPPORT
O
VERVIEW
This chapter provides information about different
resources for information and technical support, including
•
How to reach NEC Technical Support for assistance
•
How to obtain NEC service contracts
•
SuperScript 950C Printer Limited Warranty
A
N
SSISTANCE
EARBY
Often, the best source for assistance is closer than you
think. Before calling NEC, check out the options below.
Help From Within Your Company
If your organization is large and has purchased many
NEC printers, the best source of assistance may be within
your own company. Your company may have designated
central support personnel that you can go to when you
have any problems or when you need supplies such as
paper or inkjet cartridges. These central support personnel
can then contact the appropriate dealer or NEC support
staff.
Help From Your Dealer
The dealer from whom you purchased your printer is
backed by complete support resources and programs
within NEC. Your dealer can provide you with details on
all available support options.
NEC T
S
ECHNICAL
NEC Technical Support is available to answer your
questions, Monday through Friday, 8:30 a.m. to 8:00 p.m.,
Eastern Standard Time.
Please have the following printer information ready when
you contact NEC:
•
Model number
•
Serial number
•
Date and place of purchase
•
NEC Maintenance agreement number (if printer is
already under agreement)
NEC Technical Support can help you with the initial
installation of this product. Please contact your operating
system or network software vendor if you require
assistance in optimizing or customizing your system.
UPPORT
69
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