Vm Unmount Operation Fails; The Arcserve Vmware Configuration Tool Or The Ca_Vcbpopulatedb Utility Fails - Computer Associates BABWBN2900E20 - BRIGHTSTOR ARC BACKUP V9 CLIENT Manual

VM Unmount Operation Fails

The ARCserve VMware Configuration Tool or the
ca_vcbpopulatedb Utility Fails
Valid on Windows platforms.
Symptom:
On a VM, an unmount operation fails after a successful mount operation.
Solution:
An unmount operation can fail under the following conditions:
■ The mount path is not correct.
■ An incorrect mount mode was specified, for example, File or Raw (Full
VM).
■ Some of the catalog files may have been deleted in the mount point.
■ The user deleted or tried to delete the VCB mount snapshot.
■ The VM is moved to a different ESX Server system during the backup
operation using VMotion.
To fix this problem, you must manually delete the VCB mount snapshot of the
VM using the VI Client. If the delete operation fails, restart the VM and delete
the VCB mount snapshot for the VM.
To view log information for mount and unmount operations, view the file
labeled Mount_jnl.log, which is stored in the Client Agent installation directory.
Valid on Windows platforms.
Symptom:

The ARCserve VMware Configuration Tool or the ca_vcbpopulatedb utility fails.

the following error message appears in the Results field on the ARCserve
VMware Configuration Tool.
.NET version >= not found. Exiting ca_vcbpopulatedb.
Note: This message appears in the Command Prompt window when you
execute the ca_vcbpopullatedb utility using the Windows Command Prompt.
Solution:
This error occurs when Microsoft .NET Framework, Version 2.0 or higher, is not
detected on the backup proxy system.
VM Unmount Operation Fails
Appendix A: Troubleshooting 73