Computer Associates BABWBN2900E20 - BRIGHTSTOR ARC BACKUP V9 CLIENT Manual page 72

VM Mount Operation Fails
72 Agent for VMware Guide
Reason 3:
VM has become temporarily unmountable.
Action 3:
Run vcbMounter utility for the VM on the backup proxy system, if the VM has
become temporarily unmountable.
You can run the utility using the command-line by navigating to the directory
where VMware VCB framework is installed. To view the syntax for the utility,
type the following in the command line:
vcbMounter -help
If the vcbMounter utility fails to mount the specified VM, then the problem
could be with the VMware VCB framework. Restart the backup proxy system
and resubmit the VM backup job.
Reason 4:
The backup source included VMs with an Independent
(Persistent/Nonpersistent) disk mode specified.
Action 4:
Clear or Remove the Independent disk mode setting for all virtual disks
associated with the VM.
Reason 5:
The job was submitted with incorrect VMware ESX Server or VirtualCenter
Server user credentials. The credentials were specified on the Security and
Agent Information dialog.
Action 5:
Resubmit the VM backup job with valid credentials. You must provide valid
VMware ESX Server system credentials or VirtualCenter Server system
credentials, and backup proxy system credentials on the Security and Agent
Information dialog.
Reason 6:
A VM is no longer available in the VMware environment.
Action 6:
Run the ARCserve VMware Configuration Tool or ca_vcbpopulatedb utility to
populate the CA ARCserve Backup database with updated information about
your VMware environment.