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Summary of Contents for Computer Associates BABNWUP900NE6 - BRIGHTSTOR ARCSERVE BACKUP V9
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Page 1: For Windows
BrightStor ARCserve Backup ™ ® ® ® ® for Windows Backup Agent for Microsoft Exchange Server Option Guide... - Page 2 This documentation and related computer software program (hereinafter referred to as the “Documentation”) is for the end user’s informational purposes only and is subject to change or withdrawal by Computer Associates International, Inc. (“CA”) at any time. This documentation may not be copied, transferred, reproduced, disclosed or duplicated, in whole or in part, without the prior written consent of CA.
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Page 3: Table Of Contents
Contents Chapter 1: Introduction Microsoft Exchange Server Basics ............. Exchange Server Organization ............How the Backup Agent Works ..............Backing Up Online Databases ............. Backing up Individual Mailboxes or Folders ..........Known Issues ................Configuring the Port Address for the Backup Agent .......... - Page 4 Chapter 3: Using the Backup Agent on Exchange 2000 Preparing the Exchange Server for the Backup Agent ..........Creating the Backup Agent Service Account and Mailbox on Windows 2000 ....Assigning Permissions for the Service Account ..........Configuring the Backup Agent ..............
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Page 5: Chapter 1: Introduction
Chapter Introduction The Backup Agent for Microsoft Exchange Server is a “go-between” that allows BrightStor ARCserve Backup to back up and restore Exchange Server databases and database objects. The Backup Agent helps BrightStor ARCserve Backup retrieve and send data to and from the Exchange Server by interpreting and transmitting commands and data. -
Page 6: Exchange Server Organization
Microsoft Exchange Server Basics Exchange Server Organization A Microsoft Exchange Server messaging system is organized into administrative units, the largest of which is the organization: For Exchange version 5.5, the organization is comprised of sites (domains) that contain groups of local servers that share the same directory information. -
Page 7: How The Backup Agent Works
How the Backup Agent Works How the Backup Agent Works The Backup Agent allows you to back up and restore Exchange Server databases or database components (such as mailboxes) using BrightStor ARCserve Backup. The Backup Agent acts as a go-between for BrightStor ARCserve Backup and the Exchange Server;... -
Page 8: Known Issues
Known Issues Known Issues If you are performing a remote installation, for security reasons run the Agent for Microsoft Exchange for Windows user account configuration after installation. If you are performing a remote backup, File and Printer Sharing for Microsoft Networks must be enabled on the Agent machine you are backing The NetLogon service must be started to support pass-through authentication of account logon events for computers in a domain. - Page 9 Configuring the Port Address for the Backup Agent Update the PortNo value of internal_agent_name under the following registry key within \HKEY_LOCAL_MACHINE: \Software\ComputerAssociates\BrightStor ARCserve Backup\DSAgents\CurrentVersion\Agent CAPortConfig.cfg A sample file is shown below: ;--------------------------------------- ;CAPortConfig.cfg ;--------------------------------------- ExchDBA 41.20.43.1 6070 6070 ExchDBA2 41.20.43.2 6071 6071 ;---------------------------------------...
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Page 11: Chapter 2: Using The Backup Agent On Exchange Version
Chapter Using the Backup Agent on Exchange Version 5.5 Preparing the Exchange Server for the Backup Agent To use the Backup Agent to back up individual mailboxes and folders, you must first prepare the Microsoft Exchange Server for the Backup Agent by completing the steps in the following overview. -
Page 12: Creating The Backup Agent Service Account On Windows 2000
Preparing the Exchange Server for the Backup Agent 6. In the New User dialog, click Add. 7. Click Close. The New User dialog closes and the new account is listed in the User Manager. 8. From the User Manager window, select User Rights from the Policies. 9. -
Page 13: Creating A Mailbox For The Backup Agent Service Account
Preparing the Exchange Server for the Backup Agent Creating a Mailbox for the Backup Agent Service Account To create an Exchange mailbox for the Backup Agent Service Account: 1. Choose Microsoft Exchange Administrator from the Microsoft Exchange menu bar. The Microsoft Exchange Administrator dialog opens: 2. -
Page 14: Configuring The Backup Agent
Configuring the Backup Agent To assign the appropriate permissions for the organization branch to which the mailbox belongs: 1. Select the Organization name in the Browser. 2. Choose Properties from the File menu and select the Permissions tab. 3. Select the Backup Agent Service Account name and click Add. Change permission to Service Account Admin. - Page 15 Configuring the Backup Agent 3. Click Next to display the Account Configuration setup dialog. 4. Enter the information for the mailbox. At this time, you can also specify the port number and number of blocks in each data transfer you want to use when TCP/IP is selected as the remote backup/restore protocol.
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Page 16: The Brightstor Arcserve Backup Browser
The BrightStor ARCserve Backup Browser The BrightStor ARCserve Backup Browser To enable the BrightStor ARCserve Backup Manager to browse the Exchange organization you must meet two minimum requirements: The Exchange Resource Kit must be installed on the machine on which the BrightStor ARCserve Backup Manager is running, if this machine does not have the Exchange Client or the Exchange Server installed. -
Page 17: Backing Up
Backing Up To select an object for backing up, click the green box to the left of the object BrightStor name. (The box is filled when the object is selected.) Refer to the ARCserve Backup for Windows Administrator Guide for more information on selecting objects. -
Page 18: Database Backup Strategies
Backing Up The actual files backed up depend on the type of backup option that you have selected. The Directory and Information Store files are located in the following subdirectories of the Microsoft Exchange Server home directory: \MDBDATA \DSADATA The Backup Agent Brick Level option allows you to back up individual mailboxes and folders. -
Page 19: Backup Options
Backing Up Full with Differential—When using this strategy, a full backup is performed on Friday. On Monday, everything that has changed since Friday is backed up. On Tuesday, everything that has changed since Friday is backed up, and so on. The advantage to this strategy is that if there is a catastrophic system failure on Thursday, a full restore can be performed more quickly than with Incremental backups. -
Page 20: Files Backed Up For Each Option
Backing Up Exchange Mailbox/Folder Backup Options BrightStor ARCserve Backup offers the following backup options for backing up Microsoft Exchange mailboxes or folders: Normal (or full)—Backs up the entire contents of mailboxes and public folders, and keeps track of objects backed up. Incremental—Backs up the contents of mailboxes and public folders that have changed since the last normal or incremental backup. - Page 21 Backing Up 3. Select the objects to back up. To back up an Exchange database, in the Backup Manager, select the database objects you want to back up. Choose one of the following options: Select the Microsoft Exchange Server object, to back up both the Directory and Information Store databases.
- Page 22 Backing Up 4. To back up an Exchange database, right-click the Microsoft Exchange server object and select Remote Protocol. Select the protocol and click OK. 5. Choose a backup option. The procedure and the dialog differ slightly for a database or a mailbox and folder. To back up an Exchange database, with the database selected, right-click to select Backup Agent Option.
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Page 23: Restoring
Restoring 6. Select an option and click OK. Important! Always perform a full backup when running the Backup Agent for the first time. This allows you to store a complete set of the Directory and Information Store databases. 7. Select a backup destination. 8. - Page 24 Restoring Exchange Database Restore Options The Backup Agent for Microsoft Exchange offers the following options for restoring Exchange databases: Erase All Data Before Restoring—Erases all data in the database or set of databases. Use this option when the data is being restored to a different server or when you want to delete database information on the hard disk.
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Page 25: Restoring An Exchange Database, Mailbox Or Individual Folder
Restoring Restoring an Exchange Database, Mailbox or Individual Folder To restore a database, mailbox or folder: 1. Start the BrightStor ARCserve Backup Manager and go into the Restore Manager from the Quick Access menu. (The Backup Agent for Microsoft Exchange does not support the BrightStor ARCserve Backup Manager’s Wizard menu.) 2. - Page 26 Restoring To restore Exchange mailboxes or folders, in the browser, right-click the Microsoft Exchange-Brick Level icon to choose a Backup Agent Restore Option. 7. Select an available restore option and click OK. Important! If you are restoring the Private or Public databases separately, the option tha erases all data before restoring does not function.
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Page 27: Performing A Consistency Adjustment
Restoring Performing a Consistency Adjustment After restoring an Information Store database, you must perform a Directory/Information Store consistency adjustment to completely restore your Microsoft Exchange Disaster Recovery White database information. Refer to the Papers for information on performing the consistency adjustment. Using the Backup Agent on Exchange Version 5.5 2–17... -
Page 29: Chapter 3: Using The Backup Agent On Exchange 2000
Chapter Using the Backup Agent on Exchange 2000 Preparing the Exchange Server for the Backup Agent To use the Backup Agent to back up individual mailboxes and folders, you must first prepare the Microsoft Exchange Server for the Backup Agent by completing the steps in this section in the following sequence: 1. - Page 30 Preparing the Exchange Server for the Backup Agent 6. Select the Password Never Expires option. 7. Click Next. 8. Select the Create an Exchange Mailbox option. Select the desired storage group and database on the local server. Enter a unique alias name for the mailbox.
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Page 31: Assigning Permissions For The Service Account
Configuring the Backup Agent Assigning Permissions for the Service Account To assign permissions for the Service Account: 1. Open the Exchange System Manager, and right-click the Organization name to select Delegate Control. 2. In the Exchange Administration Delegation Wizard, click Add to add the service account with the Exchange Administrator role. - Page 32 Configuring the Backup Agent 2. Run Microsoft Exchange Backup Agent Configuration from the Program menu. The Network Configuration setup dialog opens: 3. Click Next to display the Account Configuration setup dialog. 4. Enter the information for the mailbox. At this time, you can also specify the port number and number of blocks in each data transfer you want to use when TCP/IP is selected as the remote backup/restore protocol.
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Page 33: The Brightstor Arcserve Backup Browser
The BrightStor ARCserve Backup Browser 5. Click Finish. If you checked the Create a NEW account to use with the Exchange Brick Level Backup box, the following dialog displays. Click Yes to continue. If your Backup Agent Service Account is not configured correctly, a message appears to inform you. -
Page 34: Selecting Exchange Objects In The Brightstor Arcserve Backup Browser
The BrightStor ARCserve Backup Browser The Exchange Organization is represented in the BrightStor ARCserve Backup Manager Browser as follows: The same Exchange objects in the BrightStor ARCserve Backup Browser are shown under two different branches of the BrightStor ARCserve Backup browser tree: Current BrightStor ARCserve Backup Server and Exchange Organization. -
Page 35: Backing Up
Backing Up Microsoft Information Store or Microsoft Site Replication Services or Microsoft Key Management Services—select these levels to back up the selected applications. Storage Groups or Individual Databases—select these levels to back up selected Storage Groups or individual databases in a Storage Group Microsoft Exchange Server—Brick Level—select this level to back up all mailboxes and public folders for a server. -
Page 36: Database Backup Strategies
Backing Up \SRSDATA Each Storage Group has its own subdirectory for its database files. The databases selected for back up must be mounted. The actual files backed up depend on the objects and the options selected. The Backup Agent Brick Level option allows you to back up individual mailboxes and folders with the MAPI method (Messaging API). - Page 37 Backing Up This type of backup supplements database backups. Select the mailboxes (or Brick Level Backup folders within mailboxes) and public folders for backup that must be capable of individual, online restore without any downtime. Mailboxes, public folders, and other folders within them can be restored to the same or different mailbox located on the same or different Exchange Server.
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Page 38: Backup Options
Backing Up Backup Options BrightStor ARCserve Backup and the Backup Agent provide a variety of backup options from which to choose, depending upon your backup needs. Exchange Database Backup Options BrightStor ARCserve Backup offers the following backup options for Microsoft Exchange database backups: Normal (or full)—Backs up entire databases, as well as the log files. -
Page 39: Files Backed Up For Each Option
Backing Up Files Backed Up for Each Option When a normal (full) backup is performed, all databases and log files are backed up. The backup operation then purges the committed log files it no longer needs from the Exchange Server. While the backup is taking place, new database .pat changes can occur, so a patch file ( ) is created to log these late changes. - Page 40 Backing Up When backing up an Exchange database, choose one of the following options: Select the Microsoft Information Store, Site Replication Service, or Key Management Service objects to back up all the storage groups’ databases of the selected application. Select the storage groups. Select some of the databases in the storage groups.
- Page 41 Backing Up 4. To back up Exchange Databases, right-click the Microsoft Information Store, Key Management, or Site Replication Service object and select Remote Protocol. Select the protocol and click OK. 5. Select a backup option. The procedure and the dialog differ slightly for a database or a mailbox and folder.
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Page 42: Restoring
Restoring Important! Always perfo m a full backup when running the Backup Agent for the first time. This allows you to store a complete set of Exchange databases. 6. Select a backup destination and click Start. If this is the first time you are performing a backup, the Security and Agent Information dialog opens. -
Page 43: Restore Options
Restoring If a database is damaged or lost, you can restore the most recent database from your storage media Alternatively, if you have corrupt data on the database, you can restore a database or specified information to overwrite the corrupted database information. -
Page 44: Restoring An Exchange Database, Mailbox, Or Individual Folder
Restoring Exchange Mailbox/Folder Restore Options The Backup Agent for Microsoft Exchange offers the following options for restoring Exchange mailboxes and folders: Never Overwrite Original Message—This option specifies that copies of messages are restored and the existing copy is not deleted. Overwrite Original Message if Changed—This option restores messages only if they have changed since backup. - Page 45 Restoring 6. Choose a restore option. To restore a database, in the browser, right-click the object you want to restore and choose Backup Agent Restore Options from the menu Backup Agent Restore Options dialog opens: To restore mailboxes or folders, in the browser, right-click the Microsoft Exchange Server Brick Level icon and select Database Agent Option from the menu.
- Page 46 Restoring 8. Specify a restore destination. Click the Destination tab in the Backup window and choose a destination. You can: Select the Restore to Original Location option to restore the database objects to their original location. Restore the database objects to a new server. To do this, the target server must have the same Organization and Administrative Group name.
- Page 47 Restoring To restore the SRS or KMS databases: Stop the SRS or KMS service. For the SRS service, delete the database file srs.edb from the subdirectory \srsdata in the Exchange server home kmsmdb.edb directory. For the KMS service, delete the database file from the subdirectory \kmsdata in the Exchange server home directory.
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Page 49: Appendix A: Troubleshooting
Appendix Troubleshooting Symptoms and Solutions Symptom/Error Messages Reason Solution E8603 Failed to write to database. A Full Backup or a Copy Restore the latest Full Backup or EC=DBagent Error— (320) session has not been restored. Copy session before the “Cannot restore an incremental Incremental or Differential. - Page 50 Exchange restore job submitted for validity “Cannot start a MS Exchange Service failed to start because of and call Computer Associates Service” an invalid restore sequence. An Technical Support, or start the invalid sequence could be...
- Page 51 Symptoms and Solutions Symptom/Error Messages Reason Solution E8602 Failed to read from There is insufficient hard disk Either increase free disk space on DetachedDir database. space available for detaching the drive where DBNAME=<DatabaseObject_Na the attachments. default it is Backup Agent home me>, EC=EXCH Exchange Agent directory) is specified or change the —(421) "Not enough disk space...
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