Appendix A: Troubleshooting; Vm Mount Operation Fails - Computer Associates BABWBN2900E20 - BRIGHTSTOR ARC BACKUP V9 CLIENT Manual

Appendix A: Troubleshooting

VM Mount Operation Fails

This section contains the following topics:
VM Mount Operation Fails
VM Unmount Operation Fails
The ARCserve VMware Configuration Tool or the ca_vcbpopulatedb Utility Fails
(see page 73)
Valid on Windows platforms.
Symptom:
A raw (full VM) mount operation or a file-level VM mount operation failed.
Solutions:
To perform a raw (full VM) mount operation or a file level VM mount operation,
VCB first takes a snapshot of a VM and then exports the files to the backup
proxy system. There are several reasons this problem can occur and actions
you can take to remedy the this problem.
Reason 1:
There is not enough space in the disk volume on the backup proxy system.
Action 1:
Clean up the disk or change the mount path to a different volume that has
enough space.
Reason 2:
The ESX server is down.
Action 2:
Take corrective action if the ESX server on which the VM resides is down.
(see page 71)
(see page 73)
Appendix A: Troubleshooting 71