Modem - Gateway Profile 4 User Manual

Chapter 14: Troubleshooting

Modem

Your modem does not dial or does not connect
I
Make sure that the modem cable is plugged into the modem jack and not
the Ethernet network jack. See "Back" on page 4.
I Make sure that your computer is connected to the telephone line and the
telephone line has a dial tone. Use the setup poster to make sure that the
connections have been made correctly.
I
Make sure that the modem cable is less than 6 feet (1.8 meters) long.
I
Remove any line splitters or surge protectors from your telephone line,
then check for a dial tone by plugging a working telephone into the
telephone wall jack.
I
If you have additional telephone services such as call waiting, call
messaging, or voice mail, make sure that all messages are cleared and call
waiting is disabled before using the modem. Contact your telephone
service to get the correct code to temporarily disable the service. Also make
sure that the modem dialing properties are set correctly.
To check the dialing properties in Windows XP:
1
2
3
4
Help and
Support
238
Click , then click
Start
If your Control Panel is in Category View, click
.
Hardware
Click/Double-click the
tab.
Dialing Rules
Click the location from which you are dialing, then click
Make sure that all settings are correct.
For more information about dialing properties in
Windows XP, click Start, then click Help and Support.
Type the keyword dialing in the HelpSpot Search box
www.gateway.com
. The Control Panel window opens.
Control Panel
Phone and Modem Options
, then click the arrow.
Printers and Other
icon, then click the
.
Edit