Gateway Profile 4 User Manual page 249

The modem is not recognized by the computer
I
Make sure that the line connected to the modem is working and plugged
into the appropriate jack on the modem. Use the setup poster to make sure
that the connections have been made correctly.
I If the modem shares the telephone line with another device, make sure
that the telephone line is not in use (for example, someone is on the
telephone, or another modem is in use).
I Use the modem cable that came with your computer. Some telephone
cables do not meet required cable standards and may cause problems with
the modem connection.
I
Shut down and restart your computer.
I
Run Windows modem diagnostics.
To run modem diagnostics in Windows XP:
1
Close all open programs.
2
Click
Start
If your Control Panel is in Category View, click
.
Hardware
3
Click/Double-click the
tab.
Modems
4
Click to select your modem, then click
Properties dialog box opens.
5
Click the
about the modem appears, the modem passed diagnostics. If no
modem information is available, if a white screen appears with no
data, or if you get an error such as port already open or the modem
has failed to respond, the modem did not pass diagnostics.
Help and
Support
, then click
Control Panel
Phone and Modem Options
tab, then click
Diagnostic
For more information about modem troubleshooting in
Windows XP, click Start, then click Help and Support.
Type the keyword modem troubleshooting in the
HelpSpot Search box
the arrow.
www.gateway.com
. The Control Panel window opens.
Printers and Other
icon, then click the
. The Modem
Properties
. If information
Query Modem
, then click
Troubleshooting
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