Table of Contents
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Table of Contents
Troubleshooting
Related Manuals for Gateway FX530
Summary of Contents for Gateway FX530
- Page 1 REFERENCE GUIDE...
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Page 2: Table Of Contents
Accessing the online User Guide ......2 Gateway contact information ......3 Microsoft Certificate of Authenticity . - Page 3 Adding or replacing an expansion card ....76 Replacing the system board ......79 www.gateway.com...
- Page 4 Telephone support ........124 Before calling Gateway Customer Care ....124...
- Page 5 Index ........131 www.gateway.com...
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Page 6: Chapter 1: About This Reference
CHAPTER 1 About This Reference • About this guide • Accessing the online User Guide • Gateway contact information • Microsoft Certificate of Authenticity... -
Page 7: About This Guide
About this guide This guide includes information and maintenance instructions that are specific to your model of Gateway computer. Some illustrations in this guide may look different than your computer because hardware options and port locations may vary. For all other computer information, see your online User Guide. -
Page 8: Gateway Contact Information
Gateway contact information The label on the side of your computer case contains information that identifies your computer model and serial number. Gateway Customer Care will need this information if you call for assistance. Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity label... -
Page 9: For More Information
CHAPTER 1: About This Reference For more information For more information about your computer, visit Gateway’s Support page at the Web address shown on your computer’s label. The Support page also has links to additional Gateway documentation and detailed specifications. -
Page 10: Chapter 2: Checking Out Your Computer
CHAPTER 2 Checking Out Your Computer • Front • Back... -
Page 11: Front
(optional) Power button/power indicator Hard drive activity indicator www.gateway.com Description Use this drive to listen to audio CDs, install games and programs, watch DVDs, and store large files onto recordable discs (depending on drive type). This drive may be a CD, recordable CD, DVD, recordable DVD, Blu-ray, or HD DVD drive. - Page 12 Component Icon IEEE 1394 ports USB ports Headphone jack Microphone jack Description Plug IEEE 1394 (also known as Firewire devices (such as a digital camcorder) into these 6-pin IEEE 1394 ports. Plug USB (Universal Serial Bus) devices (such as a USB Iomega™...
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Page 13: Back
Remove or cut this tape before opening the computer case. www.gateway.com Power connector S/PDIF (optical) jack USB ports Digital coaxial audio jack... - Page 14 Component Icon Rear speaker jack (black plug) Audio input (Line in) jack (blue plug) -OR- Side speaker jack Headphone/analog speakers jack (green plug) -OR- Front speakers jack Microphone jack (pink plug) Center/subwoofer jack (orange plug)(optional) Ethernet (network) jack IEEE 1394 port Parallel port Description Plug your rear right and left speakers into...
- Page 15 Plug a monitor into a port on this card. Connect a video tuner or an antenna to this card to watch TV on your computer. Plug a modem cable into this jack. For more information, see “Connecting the dial-up modem” on page 28. www.gateway.com...
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Page 16: Chapter 3: Setting Up And Getting Started
CHAPTER 3 Setting Up and Getting Started • Working safely • Setting up your computer and computer accessories • Starting your computer • Turning off your computer • Restarting (rebooting) your computer • Using the keyboard • Using the mouse •... -
Page 17: Working Safely
Do not use your computer in a dark room. Avoid focusing your eyes on your ■ computer screen for long periods of time. Look away from your computer occasionally, and try to focus on distant objects. www.gateway.com Screen is perpendicular to your line of sight... -
Page 18: Setting Up Your Computer Desk And Chair
Setting up your computer desk and chair When you are setting up your computer desk and chair, make sure that the desk is the appropriate height and the chair helps you maintain good posture. Select a flat surface for your computer ■... -
Page 19: Setting Up Your Computer And Computer Accessories
Avoid twisting your torso or neck. ■ Vary your activities to avoid excessive ■ repetition. Take breaks to change your position, ■ stretch your muscles, and relieve your eyes. Find ways to break up the work day, and ■ schedule a variety of tasks. www.gateway.com... -
Page 20: Protecting From Power Source Problems
Protecting from power source problems During a power surge, the voltage level of Warning High voltages can electricity coming into your computer can enter your computer increase to far above normal levels and cause through both the data loss or system damage. Protect your power cord and the modem connection. -
Page 21: Waking Up Your Computer
Click Turn Off. Windows shuts down and turns off your computer. If for some reason you cannot use the Turn Off Computer option in Windows to turn off your computer, press and hold the power button for about five seconds. The computer turns off. www.gateway.com... -
Page 22: Using The Keyboard
Important If your computer does not turn off, press and hold the power button for about five seconds, then release it. Using the keyboard Premium multimedia keyboard features The keyboard has several different types of keys and buttons. Your keyboard also has status indicators that show which keyboard feature is active. - Page 23 Press this key to access shortcut menus and help assistants in Windows. Press these keys to move the cursor up, down, right, or left. Press these keys to type numbers when the numeric keypad (N www.gateway.com , or ) is turned on.
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Page 24: Elite Multimedia Keyboard Features
Elite multimedia keyboard features The keyboard has several different types of keys and buttons. Your keyboard also has status indicators that show which keyboard feature is active. Sleep button Function keys Windows keys Feature Icon Sleep button Function keys Application buttons Audio playback buttons Indicators... -
Page 25: Using The Mouse
Press the arrow keys to move the cursor. Press these keys to type numbers when the numeric keypad (N Right button Scroll wheel Left button www.gateway.com ) is turned on. - Page 26 Using the mouse The mouse is a device that controls the pointer movement on the computer display. This illustration shows the standard mouse. As you move the mouse, the pointer (arrow) on the display moves in the same direction.
- Page 27 Move the mouse around on the mouse pad. If you run out of space on your mouse pad and need to move the pointer farther, pick up the mouse, set it down in the middle of the mouse pad, then continue moving the mouse.
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Page 28: Adjusting The Volume
To... Do this... Move an object on the computer click click display. (hold) For more information about how to adjust the double-click speed, pointer speed, right-hand or left-hand configuration, and other mouse settings, see “Changing the mouse settings” in your online User Guide. For instructions on how to clean the mouse, see “Cleaning the mouse”... - Page 29 Control Panel is in Category View, click Sounds, Speech, and Audio Devices Click/Double-click the volume Sounds and Audio Devices Sounds and Audio Devices Properties dialog box opens. www.gateway.com Adjust the system . The slider to change the check Mute . The...
- Page 30 Click the tab. Volume Click in the Advanced If the device you want to adjust does not appear in the window, click , the check box next to the audio Properties device you want to adjust, then click Drag the volume level and balance sliders for the device you want to adjust.
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Page 31: Configuring The Audio Jacks
Advanced Audio Properties dialog box opens. -OR- If your computer has the Realtek Sound Effect Manager installed, double-click the Sound Effect Manager icon taskbar. The Realtek dialog box opens. Configure the audio jacks for your speaker setup. www.gateway.com . The Control Panel on the... -
Page 32: Setting Up Your Blu-Ray Disc Drive
Setting up your Blu-ray Disc drive Your computer has a Blu-ray Disc™ drive if the optical disc drive has the following logo on the front: Blu-ray Disc is a high-capacity optical disc that can store much more data than a DVD. A dual-layer Blu-ray Disc can hold 50 GB of files, about 23 hours of standard-definition video, or about nine hours of high-definition video. -
Page 33: Connecting The Dial-Up Modem
Insert the other end of the modem cable into a telephone wall jack. The modem will not work with digital or PBX telephone lines. Start your computer, then start your communications program. www.gateway.com on the... -
Page 34: Connecting To Broadband Modem Or A Wired Ethernet Net
Connecting to broadband modem or a wired Ethernet network Connecting to broadband modem or a wired Ethernet network Your computer has a network jack that you can Important Your computer is use to connect to a cable or DSL modem or to a equipped with a 10/100 wired Ethernet network. - Page 35 Help & Support plug-and-play. See the device documentation For more information for detailed information and installation about installing instructions. peripheral devices, click Start, then click Help and Support. Type the keyword installing devices in Search box, then click the arrow. www.gateway.com...
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Page 36: Chapter 4: Advanced Hardware Setup
CHAPTER 4 Advanced Hardware Setup • Setting up your CrossFire video cards • Setting up RAID • Overclocking the processor • Setting up multiple monitors... -
Page 37: Setting Up Your Crossfire Video Cards
Use a flat-bladed screwdriver to secure the thumbscrews on the VHDCI plug to the graphics card. Connect the shorter of the two DVI cables (the cables branch away from the VHDCI plug) to the second CrossFire card (“slave, ” the one with two DVI ports). www.gateway.com... - Page 38 Setting up your CrossFire video cards If your monitor has a DVI connection, connect your monitor’s DVI cable to the longer of the two DVI cables. - OR - If your monitor has only a VGA connection, connect the DVI-to-VGA adapter to the longer of the two DVI cables, then connect your monitor’s VGA cable to the adapter.
- Page 39 Turn off your computer, then connect the displays to the appropriate ports on your video cards. Turn on your computer. Click Start, All Programs, ATI Catalyst Control Center, then ATI Catalyst Control Center. The Control Center opens. Click View to switch to Advanced View. www.gateway.com...
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Page 40: Setting Up Raid
Setting up RAID About RAID RAID (Redundant Array of Inexpensive/ Independent Disks) lets your computer use multiple hard drives more efficiently. Your computer supports RAID 0, RAID 1, RAID 5, and RAID 10. RAID for performance RAID 0 lets your computer see multiple hard drives as a single drive. - Page 41 Because RAID 0 lets your computer see multiple hard drives as a single drive, you can install several lower capacity (less expensive) drives and have the same single-drive storage simplicity and capacity as a larger, more expensive hard drive. www.gateway.com RAID 0...
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Page 42: Raid For Security
Drawbacks Unfortunately, RAID 0 lets multiple drives behave as one in another way. If part of the array fails (such as a hard drive crashing), the entire array fails. Because the drives are treated like a single drive, parts of files (including operating system files) can be spread across several drives, leaving the computer with only file fragments if one drive fails. -
Page 43: Raid For Both: Performance And Security
RAID 5 stripes both data and parity information across multiple drives. Striping across drives improves overall performance, and the parity information provides data protection. Because of the error-correction capabilities, if a drive fails, the data can be quickly and automatically fixed. RAID 5 www.gateway.com... -
Page 44: Preparing Your Computer For Raid
RAID 10 (also called RAID 1+0 or RAID 1&0) contains sets of RAID 1 mirrors acting as drives within a RAID 0 striping array. With this setup, the array could survive one drive failure in each mirror array. RAID 1 Drawback A RAID 5 array is treated as one drive with the capacity all but one of the drives added together. -
Page 45: Configuring Raid
To enable RAID on your computer: Start (or restart) your computer. As soon as your computer turns on and the Gateway logo appears on the screen, press F2. The BIOS Setup utility opens. Select the Advanced menu, then select Drive Configuration. - Page 46 Creating a RAID volume Because RAID can be configured so many ways, this procedure covers only the basics. To configure RAID: Start (or restart) your computer. During startup, the RAID option screen appears. (Number and specifications of your drives may vary from the example.) While the RAID option screen is open, press +i.
- Page 47 Type Y. The RAID volume is created and the MAIN MENU opens. Highlight 4. Exit, then press Enter. You exit the Matrix Storage Manager, and your computer restarts. www.gateway.com NTER NTER . You must NTER . Defaults: 218 KB for .
- Page 48 Deleting a RAID volume Deleting a RAID volume deletes all files on that volume, including operating system files. Caution If your computer boots to RAID (to load the operating system), deleting the RAID volume will remove the operating system, and you will not be able to start your computer.
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Page 49: Adding Or Replacing A Raid Drive
Array Manager User Guide. Getting help For more information on RAID concepts, configuration, and maintenance, search for RAID FAQ information on the Gateway Technical Support Web site (support.gateway.com) and the Intel Support & Downloads Web site (support.intel.com). Overclocking the processor If your computer comes with an Extreme Edition CPU, the CPU is “Unlocked, ”... - Page 50 To change the clock speed of your processor: Turn off your computer and disconnect the power cord. Place your computer on its side with the side accesss panel facing up. Follow the anti-static precautions in “Preventing static electricity discharge” on page 50.
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Page 51: Setting Up Multiple Monitors
Windows desktop. Use the additional desktop space to accommodate additional windows. Press the - (minus) or +(plus) key repeatedly to adjust the multiplier, then press Enter. - Page 52 Web site. After the driver is installed, right-click any empty space on the desktop, then click Properties. The Display Properties dialog box opens. Click the Settings tab.
- Page 53 Extend my Windows desktop onto this monitor. To use the second monitor or projector as an extension of your desktop, click to select the check box for Extend my Windows desktop onto this monitor. You can click and drag the “2” monitor icon to position it the same way the physical monitor is arranged on your desk.
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Page 54: Chapter 5: Upgrading Your Computer
CHAPTER 5 Upgrading Your Computer • Preventing static electricity discharge • Opening and closing the case • Adding or replacing memory • Replacing the system battery • Adding or replacing an optical disc drive • Replacing the memory card reader •... -
Page 55: Preventing Static Electricity Discharge
Always hold expansion cards by their ■ edges or their metal mounting brackets. Avoid touching the edge connectors and components on the cards. Never slide expansion cards or components over any surface. www.gateway.com... -
Page 56: Opening The Case
Opening the case Your computer case provides easy access to internal components. Removing the side panel Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer, then unplug the power cord and modem cable before opening the case. - Page 57 CHAPTER 5: Upgrading Your Computer Important Your computer hardware options and port locations may vary from these illustrations. Lift the cover release lever, then swing the side panel away from the computer. www.gateway.com...
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Page 58: Removing The Front Bezel
Opening the case Removing the front bezel To remove the front bezel: Push on the three spring tabs, grasp the ■ right side of the front bezel, then pull the bezel out and away from the case. Spring tabs... -
Page 59: Closing The Case
Swing the right side of the bezel in so the tabs on the right side of the bezel go into the slots on the right side of the computer. Press the right side of the bezel firmly until it snaps into place. www.gateway.com... -
Page 60: Replacing The Side Panel
Replacing the side panel Important Your computer hardware options and port locations may vary from this illustration. To replace the side panel: Make sure that all of the internal cables are arranged inside the computer so they will not be pinched when you close the computer. -
Page 61: Adding Or Replacing Memory
“Removing the side panel” on page 51. For more stability, place your computer on its side. To avoid scratching the case, place it on a towel or other non-abrasive surface. Find the memory module banks on your system board. www.gateway.com... - Page 62 Return your computer to its upright position. Replace the side panel by following the instructions in “Replacing the side panel” on page 55. Reconnect the cables and the power cord. Turn on your computer. Windows starts and the Windows desktop appears.
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Page 63: Replacing The System Battery
Remove the side panel by following the instructions in “Removing the side panel” on page 51. For more stability, place your computer on its side. To avoid scratching the case, place it on a towel or other non-abrasive surface. www.gateway.com... - Page 64 Important Your computer’s battery location may vary from the illustration below. Replacing the system battery Locate the old battery on the system board and note its orientation. You will need to install the new battery the same way. Push the battery release tab. The battery pops out of the socket.
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Page 65: Adding Or Replacing An Optical Disc Drive
Step 7. - OR - If you are replacing an existing drive, disconnect the cables from the drive, noting their locations and orientation. You will reconnect the cables after you install the new drive. (CD/DVD drive shown.) www.gateway.com... - Page 66 Adding or replacing an optical disc drive Remove the drive thumbscrew from the CD or DVD drive. Drive thumbscrew Slide the drive release latch toward the back of the computer to release the drive. Slide the drive forward and out of the drive bay.
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Page 67: Replacing The Memory Card Reader
Remove the front bezel by following the instructions in “Removing the front bezel” on page 53. Disconnect the memory card reader cables, noting their locations and orientation. (You will reconnect the cables after you install the new memory card reader.) www.gateway.com... - Page 68 Important The color and shape of your replacement reader's front cover may vary from your original reader. Replacing the memory card reader Remove the thumbscrew holding the card reader in the drive bay. Thumbscrew Slide the drive release latch back to release the card reader, then slide the card reader out of the case.
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Page 69: Adding Or Replacing A Hard Drive
Create restore discs and print the restore chapter in the User Guide. To access the User Guide, click Start, All Programs, then click Gateway Documentation. Remove the side panel by following the instructions in “Removing the side panel” on page 51. - Page 70 Adding or replacing a hard drive Remove the hard drive by sliding it out of the drive bay. Note any jumper settings on the old drive and set the jumper on the new drive to be the same. If you are installing a new drive, follow the manufacturer’s instructions.
- Page 71 User Guide that you printed to reinstall the drivers and programs. For information on setting up RAID, see “Setting up RAID” on page 35. www.gateway.com SATA 0 port SATA 1 port SATA 2 port SATA 3 port...
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Page 72: Replacing The Front Fan
Replacing the front fan To replace the front fan: Remove the side panel by following the instructions in “Removing the side panel” on page 51. Remove the fan cover by squeezing the top (1) and bottom (1), then pulling the cover (2) out. - Page 73 The mount should lock into place. Reconnect the fan cable to the system board. Replace the fan cover. Replace the side panel by following the instructions in “Replacing the side panel” on page 55. www.gateway.com...
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Page 74: Replacing The Rear Fan
Replacing the rear fan Tips & Tricks You need a Phillips screwdriver to replace the rear fan. To replace the rear fan: Remove the side panel by following the instructions in “Removing the side panel” on page 51. Disconnect the fan cable from the system board. - Page 75 Reconnect the fan cable to the system board. Replace the side panel by following the instructions in “Replacing the side panel” on page 55. Reconnect all external cables and the power cord. Turn on your computer. www.gateway.com...
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Page 76: Replacing The Power Supply
Replacing the power supply Tips & Tricks You need a Phillips screwdriver to replace the power supply. Replacing the power supply To replace the power supply: Remove the side panel by following the instructions in “Removing the side panel” on page 51. Disconnect the power supply cables from all components (such as hard drives, CD or DVD drives, and the system board), noting... -
Page 77: Replacing The Heat Sink And Processor
For more stability, place your computer on its side. To avoid scratching the case, place it on a towel or other non-abrasive surface. Remove the fan cover by squeezing the top (1) and bottom (1), then pulling the cover (2)out. www.gateway.com... - Page 78 Caution The heat sink has Thermal Interface Material (TIM) located on the bottom of it. Use caution when you remove the old heat sink or unpack the new heat sink so you do not damage the TIM. Replacing the heat sink and processor Loosen the four screws that secure the heat sink to the system board, then remove the heat sink.
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Page 79: Replacing The I/O Board
55. To replace the front I/O board: Remove the side panel by following the instructions in “Removing the side panel” on page 51. Remove the front bezel by following the instructions in “Removing the front bezel” on page 53. www.gateway.com... - Page 80 Remove the screw that secures the front I/O assembly to the computer, then remove the I/O assembly. Remove the screw that secures the front I/O panel board to the computer, then remove the I/O panel board by pushing it toward the back of the computer. Disconnect the cable from the old I/O panel board and connect it to the new I/O panel board.
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Page 81: Adding Or Replacing An Expansion Card
“Replacing the side panel” on page 55. To add or replace an expansion card: Remove the side panel by following the instructions in “Removing the side panel” on page 51. Loosen the thumbscrew on the expansion card cover. www.gateway.com... - Page 82 Adding or replacing an expansion card Open the expansion card cover. To remove the PCIx card support brackets, slide them toward the back of the case (1) until they slip free, then pull the front of the brackets away from the computer (2) and remove them.
- Page 83 Install the new card into the expansion slot. You can slightly seesaw the card end-to-end to help insert the card, but do not bend the card sideways. Refer to the following illustration for help: Tighten the thumbscrew on the expansion card cover. www.gateway.com PCIe×16 PCIe×16...
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Page 84: Replacing The System Board
Replacing the system board Tips & Tricks You need a Phillips screwdriver to replace the system board. Replacing the system board Reconnect the expansion card cables (if any) using your notes from Step 6, or, if adding a new card, follow the manufacturers instructions. - Page 85 76. You can slightly seesaw a card end-to-end to loosen it, but do not bend a card sideways. Remove the fan cover by squeezing the top (1) and bottom (1), then pulling the cover (2) out. www.gateway.com...
- Page 86 Caution The heat sink has Thermal Interface Material (TIM) located on the bottom of it. Use caution when you remove the old heat sink or unpack the new heat sink so you do not damage the TIM. Replacing the system board Find the memory module banks on your system board.
- Page 87 If your replacement system board does not include a processor, go to Step 14. -OR- If your replacement system board includes a processor, go to Step 17. www.gateway.com Screws...
- Page 88 Release the processor from the old system board by pushing down on the lever, then lifting the lever completely up. Remove the processor from the old system board. Install the processor onto the new system board making sure that Pin 1 on the processor (indicated by the silk-screened arrow on the corner of the processor) aligns with Pin 1 on the processor socket...
- Page 89 You can slightly seesaw a card end-to-end to help insert the card, but do not bend the card sideways. Reconnect the expansion card cables using your notes from Step 3. Install the fan cover. www.gateway.com Rear fan Front panel audio IDE data Intrusion 2×12 power...
- Page 90 Return your computer to its upright position. Replace the side panel by following the instructions in “Replacing the side panel” on page 55. Replacing the system board...
- Page 91 CHAPTER 5: Upgrading Your Computer www.gateway.com...
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Page 92: Chapter 6: Wireless Networking
CHAPTER 6 Wireless Networking • About wireless networking • Setting up your wireless network • Testing your network... -
Page 93: About Wireless Networking
“Networking Your Computer” in your online User Guide. Buying wireless equipment For a wireless network you need: A computer with a wireless network card ■ A broadband Internet connection ■ An access point ■ www.gateway.com... -
Page 94: Setting Up Your Wireless Network
When you buy your access point, make sure it has: If you are not sure what to buy, check out Gateway’s accessory store at accessories.gateway.com. Setting up your wireless network Setting up your wireless network involves three steps: Setting up your wireless network IEEE 802.11g support. -
Page 95: Making Sure Your Broadband Connection Works
Social Security numbers, and personal online banking information. Check your access point documentation for information about installing it and setting network security. www.gateway.com... -
Page 96: Setting Up Your Computer
Setting up your computer Naming your computers and workgroup Each computer on your network needs a unique Computer Name, but all computers on your network need the same Workgroup Name. You may have already named your computer and workgroup the first time you turned on your computer. - Page 97 To connect to your wireless network: Click Start, right-click My Network Places, then click Properties. The Network Connections window opens. Right-click the Wireless Network Connection icon, then click View available wireless networks. The Wireless Network Connection dialog box opens. www.gateway.com...
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Page 98: Testing Your Network
Testing your network Now that your home network is set up, log onto your computer and access a favorite Internet Web site. If you are unable to connect to the Internet: Click the network you created in the Choose a wireless network list, then click Connect. - Page 99 CHAPTER 6: Wireless Networking www.gateway.com...
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Page 100: Chapter 7: Troubleshooting
CHAPTER 7 Troubleshooting • Safety guidelines • First steps • Troubleshooting • Telephone support... -
Page 101: Safety Guidelines
Power cords or plugs are damaged ■ Liquid has been spilled into your ■ computer Your computer was dropped ■ The case was damaged ■ Instead, unplug your computer and contact a qualified computer technician. www.gateway.com... -
Page 102: First Steps
■ If an error message appears on the screen, ■ write down the exact message. The message may help Gateway Customer Care in diagnosing and fixing the problem. If you added or removed peripheral ■ devices, review the installation procedures you performed and make sure that you followed each instruction. -
Page 103: Troubleshooting
See “Optical disc drives” on page 118. ■ If you are using a wired network, make sure ■ that your Ethernet cable is plugged into the Ethernet jack on your computer, and that the other end is plugged into a router. www.gateway.com... - Page 104 If you are using a wireless network, make sure your wireless network card is correctly seated and the antenna cables are connected. Make sure that all computers are plugged ■ into a powered electrical outlet and turned Make sure that the router is plugged into ■...
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Page 105: File Management
Right-click the file you want to restore, then click Restore. The file is restored to the place where it was originally deleted from. If the Recycle Bin was emptied before you try to restore a file, the file cannot be restored. www.gateway.com key, the HIFT... -
Page 106: Hard Drive
Hard drive You see an “Insufficient disk space” error message Caution All deleted files will be lost when you empty the Recycle Bin. Help & Support For more information about file management, click Start, then click Help You see a “Data error” message and Support. -
Page 107: Internet
Make sure that your account with your ■ Internet service provider (ISP) is set up correctly. Contact your ISP technical support for help. Make sure that you do not have a problem ■ with your modem. For more information, “Modem (dial-up)” on page 110. www.gateway.com... - Page 108 You see an “Unable to locate host” message and are unable to browse the Internet This problem can occur when you have ■ typed a URL (Web address) incorrectly, you have lost your Internet connection, or your ISP is having technical difficulties. Double-check the URL or try a different ■...
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Page 109: Keyboard
Liquid spilled in the keyboard Media Center To view Media Center troubleshooting information that is not covered in this section, go to the Gateway support Web Site at support.gateway.com. Make sure that the keyboard cable is ■ plugged in correctly. For more information, see the poster that came with your computer. - Page 110 ■ viewed on display devices that were offered with the Media Center computer when you purchased it from Gateway. Other types of display devices, including retail TVs, may provide lower quality video. If you did not order a display device when...
- Page 111 Media Center computer, the computer uses a screen resolution of 1024 × 768 for computer monitors and 800 × 600 for the Gateway 42inch Plasma TV. Many TVs cannot display this high of a resolution and may shift, scramble, or scroll the picture.
- Page 112 Your Media Center computer detects ■ whether you are using a VGA or an S-Video display device and automatically changes the display settings for the type of display device you are using. For more information, see the Gateway support Web site at: support.gateway.com. Troubleshooting...
- Page 113 DVD player Adjust the display device brightness, ■ contrast, hue, and saturation. For more information, see the Gateway support Web site at: support.gateway.com. Yes, you can. The Media Center saves ■ recorded programs in the DVR-MS format.
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Page 114: Memory
You get the following “Download Error” message when the Media Center tries to update the Program Guide: Memory You see a “Memory error” message Help & Support For more information about troubleshooting memory errors, click Start, then click Help and Support. Type the phrase memory You see a “Not enough memory”... -
Page 115: Modem (Cable Or Dsl)
Contact your telephone service to get the correct code to temporarily disable the service. Also make sure that the modem dialing properties are set correctly. www.gateway.com... - Page 116 Help & Support For more information about dialing properties, click Start, then click Help and Support. Type the keyword dialing in the Search box, then click the arrow. To check the dialing properties: Click Start, then click Control Panel. The Control Panel window opens.
- Page 117 See if the modem works with a different ■ communications program. The problem may be with just one program. Review the troubleshooting information ■ under “Internet” on page 102. Current fax technology only supports a ■ maximum send and receive rate of 14,400 bps. www.gateway.com...
- Page 118 The modem is not recognized by your computer Make sure that the line connected to the ■ modem is working and plugged into the appropriate port on your computer. See your setup poster or “Checking Out Your Computer” on page 5 to make sure that the connections have been made correctly.
- Page 119 You may hear unusual handshaking sounds when the modems first connect. If the handshaking sounds are too loud, you can turn down the modem volume. www.gateway.com Click the Diagnostic tab, then click Query Modem. If information about the modem appears, the modem passed diagnostics.
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Page 120: Monitor
Monitor The screen resolution is not correct Help & Support For more information about changing the screen resolution, click Start, then click Help and Support. Type the phrase screen The computer is running but there is no resolution in the picture Search box, then click the arrow. - Page 121 The monitor is not positioned too ■ close to another monitor, electric fan, fluorescent light, metal shelf, or laser printer. You demagnetize the screen using ■ the monitor’s degauss feature. For more information on degauss, see your monitor’s documentation. www.gateway.com...
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Page 122: Mouse
Change the display settings. For more ■ information, see “Adjusting the screen and desktop settings” in your online User Guide. Move the monitor away from sources of ■ electrical interference, such as televisions,... -
Page 123: Networks
If you are trying to play a DVD, make sure ■ that you have a DVD drive. To identify your drive type, see “Identifying drive types” in your online User Guide. Your computer may be experiencing some ■ temporary memory problems. Shut down and restart your computer. www.gateway.com... - Page 124 Some music CDs have copy protection ■ software. You may not be able to play these CDs on your computer. Clean the disc. For more information, see ■ “Cleaning CDs or DVDs” in your online User Guide. Restart your computer, then enter the BIOS ■...
- Page 125 The regional code for the disc is on the disc, disc documentation, or disc packaging. If the DVD movie does not play, the disc’s regional code and your DVD drive’s regional code may not match. www.gateway.com...
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Page 126: Passwords
Passwords Your computer does not accept your password Power Your computer will not turn on Printer The printer will not turn on Make sure that C ■ APS LOCK retype the password. Make sure that your power cord is ■ connected correctly to your computer. - Page 127 Right-click the name of the printer you want to be the default printer, then click Set as Default Printer. Reinstall the printer driver. See the guide ■ that came with your printer for instructions on installing the printer driver. www.gateway.com...
- Page 128 You see a “Printer queue is full” error message Help & Support For more information about printer troubleshooting, click Start, then click Help and Support. Type the phrase printer troubleshooter in the Search box, then click the arrow. You see a “Printer is out of paper” error message After adding paper, make sure that the printer is online.
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Page 129: Sound
Search box, then click the arrow. Telephone support Before calling Gateway Customer Care If you have a technical problem with your computer, follow these recommendations before contacting Gateway Customer Care: Make sure that the speakers are turned on. - Page 130 If you did not purchase the hardware or software from Gateway, see the manufacturer’s documentation and technical support resources. If you have “how to” questions about using ■...
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Page 131: Telephone Numbers
CHAPTER 7: Troubleshooting Telephone numbers Gateway offers a wide range of customer service, Customer Care, and information services. Automated troubleshooting system Service description Use an automated menu system and your telephone keypad to find answers to common problems. Telephone numbers... -
Page 132: Self-Help
Self-help If you have how-to questions about using your Gateway-supplied hardware or software, see the following resources: Help & Support For more how-to information about Windows, click Start, then click Help and Support. Type the keyword practice in the Search box, then click the arrow. -
Page 133: Training
More than 450 online courses are from Learn With available from Gateway Learn With Gateway. All you have to do is go online and log in. You select the subject matter, and the learning format (self-paced tutorials or virtual classrooms), all from the comfort of your computer. -
Page 134: Copyright
Due to continuing system improvements, Gateway is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect,... - Page 135 CHAPTER 7: Troubleshooting www.gateway.com...
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Page 136: Index
Index AC power connector activity indicators See indicators application buttons application key arrow keys audio audio in jack center speaker jack configuring jacks front speaker jack headphone jack line in jack line out jack microphone jack muting rear speaker jack S/PDIF jack side speaker jack subwoofer jack... - Page 137 Using Your Computer double-clicking dragging drives troubleshooting DSL modem connecting troubleshooting DVD drive adding replacing troubleshooting editing buttons electrostatic discharge (ESD) ergonomics Ethernet jack Ethernet network connecting jack expansion card adding replacing external audio jack replacing faxes troubleshooting www.gateway.com...
- Page 138 Firewire port folders opening front bezel removing replacing front I/O panel replacing function keys Gateway contact information hard drive adding replacing troubleshooting HD DVD drive headphone jack heat sink replacing Hibernate mode IEEE IEEE 1394 port indicators...
- Page 139 Accounting Sales Warranty numeric keypad indicator opening computer case files folders front bezel programs shortcut menu optical connection overclocking Pad Lock indicator parallel port password peripheral devices Plug and Play devices IEEE 1394 support for USB support for www.gateway.com...
- Page 140 See connections power button connector Hibernate mode source problems Standby/Resume troubleshooting turning off computer turning on computer power button power supply replacing printer default installing parallel port troubleshooting USB port processor replacing programs closing unresponsive opening...
- Page 141 Technical Support tips before contacting tutorial service telephone support training classroom Gateway Learning Libraries Learn With Gateway troubleshooting add-in cards automated system cards CD drive display DVD drive DVD/CD drive Ethernet network faxes files general guidelines...
- Page 142 Index Zip drive port...
- Page 143 MAN GW BTX CONS REF GDE R3 10/06...