Telephone Support - Gateway Profile 4 User Manual

Telephone support

Gateway offers a wide range of customer service, technical support, and
information services.
Automated troubleshooting system
Service description
Use an automated menu system and your
telephone keypad to find answers to common
problems.
Telephone numbers
You can access the following services through your telephone to get answers
to your questions:
Resource Service description
Fax on demand Order a catalog of documents on common
support problems, then order documents by document
numbers. The documents will be faxed to you.
Gateway's Get tutorial assistance for software issues billed by
fee-based the minute.
software tutorial
service
Gateway Talk to a Gateway Technical Support representative
Technical about a non-tutorial technical support question.
Support (See "Before calling Gateway Technical Support"
on page 248 before calling.)
TDD Technical Support (for hearing impaired) is
available:
Weekdays 6:00 a.m. - 8:00 p.m. Central Time
Weekends 6:00 a.m. - 5:00 p.m. Central Time
America Online Get support for your America Online ISP account.
CompuServe Get support for your CompuServe ISP account.
Sales, Get information about available systems, pricing,
accounting, and orders, billing statements, warranty service, or
warranty other non-technical issues.
How to reach
800-846-2118 (US)
877-709-2945 (Canada)
www.gateway.com
Telephone support
How to reach
800-846-4526 (US)
877-709-2951 (Canada)
800-229-1103 (charged
to your credit card)
900-555-4695 (charged
to your telephone bill)
800-846-2301 (US)
800-846-3609 (Canada
and Puerto Rico)
605-232-2191 (all other
countries)
800-846-1778 (TDD)
800-827-6364 (US)
888-265-4357 (Canada)
800-848-8990 (US)
800-846-2000 (US)
888-888-2037 (Canada)
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