Gateway Profile 4 User Manual page 250

Chapter 14: Troubleshooting
To run modem diagnostics in Windows 2000:
1
2
3
4
I
Reinstall the device driver. For more information, see "Reinstalling device
drivers" on page 189.
242
Close all open programs.
Click , , then click
Start Settings
window opens.
Double-click the
Modems
opens.
Click the
Diagnostic
modem, then click
If information about the modem appears, the modem passed
diagnostics. If no modem information is available, if a white screen
appears with no data, or if you get an error such as port already open
or the modem has failed to respond, the modem did not pass
diagnostics.
www.gateway.com
Control Panel
icon. The Modems Properties dialog box
tab, click the COM port next to the name of the
. The Modem Info dialog box opens.
More Info
. The Control Panel