Modem - Gateway Profile 4 User Manual

Modem

Your modem does not dial or does not connect
Make sure that the modem cable is plugged into the modem jack and not
the Ethernet network jack. See "Back" on page 4.
Make sure that your computer is connected to the telephone line and the
telephone line has a dial tone. Use the setup poster to make sure that the
connections have been made correctly.
Make sure that the modem cable is less than 6 feet (1.8 meters) long.
Remove any line splitters or surge protectors from your telephone line,
then check for a dial tone by plugging a working telephone into the
telephone wall jack.
If you have additional telephone services such as call waiting, call
messaging, or voice mail, make sure that all messages are cleared and call
waiting is disabled before using the modem. Contact your telephone
service to get the correct code to temporarily disable the service. Also make
sure that the modem dialing properties are set correctly.
To check the dialing properties in Windows XP:
1
Click
If your Control Panel is in Category View, click
Hardware
2
Click/Double-click the
Dialing Rules
3
Click the location from which you are dialing, then click
4
Make sure that all settings are correct.
Help and
Support
, then click
Start Control Panel
.
Phone and Modem Options
tab.
For more information about dialing properties in
Windows XP, click Start, then click Help and Support.
Type the keyword dialing in the HelpSpot Search box
www.gateway.com
. The Control Panel window opens.
Printers and Other
icon, then click the
, then click the arrow.
Troubleshooting
.
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