Removing Printing Jams - Ricoh SP 311DNw User Manual

6. Troubleshooting

Removing Printing Jams

• Jammed paper may be covered in toner. Be careful not to get toner on your hands or clothes.
• Toner on prints made immediately after clearing a paper jam may be insufficiently fused and can
smudge. Make test prints until smudges no longer appear.
• Do not forcefully remove jammed paper, as it may tear. Torn pieces remaining inside the machine
will cause further jams and possibly damage the machine.
• Paper jams can cause pages to be lost. Check your print job for missing pages and reprint any
pages that did not print out.
Removing Jammed Paper from Tray 1
1. Pull tray 1 halfway out, and check for jammed paper. If there is jammed paper, remove it
carefully.
2. Carefully slide tray 1 back in until it stops.
3. If paper is loaded in the bypass tray, remove the paper.
4. Close the bypass tray.
5. Push the side button to open the front cover, and then carefully lower it.
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