Troubleshooting; Common Problems - Ricoh SP 311DNw User Manual

6. Troubleshooting

Common Problems

This section describes how to troubleshoot common problems that may occur while operating the
machine.
Problem
The machine does not turn on.
The red indicator is lit or
flashing.
Pages do not print.
Pages are not printed.
Strange noise is heard.
• If any of these problems persist, turn off the power, pull out the power cord, and contact your sales
or service representative.
Possible cause
The power cord is not
connected properly.
An error has occurred.
The machine is receiving data.
The interface cable is not
connected correctly.
The supplies are not properly
installed.
Solution
• Make sure that the power
plug is firmly inserted into
the wall outlet.
• Make sure that the wall
outlet is not defective by
connecting another
working device.
See page 88 "Error and
Status Indicate on the Control
Panel".
If the Power indicator is flashing,
the machine is receiving data.
Wait for a while.
• Reconnect the cable.
• Check that the interface
cable is the correct type.
Confirm that the supplies are
properly installed.
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